We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3517867
28 Jul 2022 Jarvis Investment Management Limited UpheldInvestmentsDRN-3517867 The complaint Mr W complains that Jarvis Investment Management Limited bought back shares he’d sold at a loss without his permission. What happened Mr W has a trading account with Jarvis. In August 2020 he purchased 1,240 shares in Company A. In December 2020 there was a corpor... (3 pages)View decision -
Decision Reference DRN-3597226
28 Jul 2022 Aviva Insurance Limited UpheldInsuranceDRN-3597226 The complaint Mr and Mrs B complain about the way Aviva Insurance Limited has handled a claim they’ve made on their buildings insurance policy following subsidence. What happened Mr B brings this complaint on behalf of himself and his wife so I’ll refer to him throughout. Refer... (2 pages)View decision -
Decision Reference DRN-3311423
28 Jul 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3311423 The complaint Mr W complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from the business who introduced him to Options; Cale... (39 pages)View decision -
Decision Reference DRN-3107487
28 Jul 2022 HSBC UK Bank Plc UpheldPensions and AnnuitiesDRN-3107487 The complaint Mr H has complained that HSBC UK Bank Plc caused unacceptable delays in transferring his Self Invested Personal Pension (SIPP) funds to a new provider. Mr H has said that the delays resulted in a substantial financial loss, for which he’d like to be compensated. W... (5 pages)View decision -
Decision Reference DRN-3320784
28 Jul 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3320784 The complaint Miss C complains that Santander Consumer (UK) plc, trading as Santander Consumer Finance, has recorded a default on her credit file. What happened I issued a provisional decision on this complaint in January 2022 in which I described what had happened as follows: ... (6 pages)View decision -
Decision Reference DRN-3618258
28 Jul 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3618258 The complaint Mrs H complains that the loan she had from Evergreen Finance London Limited (trading as Moneyboat) was unaffordable. What happened Mrs H borrowed £600 from Moneyboat on 12 August 2021. The loan was due to be repaid by six monthly instalments of £169.55 with the la... (3 pages)View decision -
Decision Reference DRN-3551805
28 Jul 2022 WeFlex Ltd UpheldConsumer CreditDRN-3551805 The complaint Mr J is unhappy that WeFlex Ltd (“WeFlex”) terminated his finance agreement and charged him more than had been agreed. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my re... (2 pages)View decision -
Decision Reference DRN-3461088
28 Jul 2022 AJ Bell Management Limited UpheldPensions and AnnuitiesDRN-3461088 The complaint Mrs P complains about a delay in transferring her SIPP (self invested personal pension) with AJ Bell Management Limited trading as AJ Bell Investcentre (AJ Bell) to a new provider. Mrs P says the delay caused her financial loss. What happened Mrs P and her husband... (4 pages)View decision -
Decision Reference DRN-3618264
28 Jul 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3618264 The complaint Mr B complains about AXA Insurance UK Plc’s decision to turn down a claim for an escape of water made under his home insurance policy. What happened AXA turned down Mr B’s claim because it said the claim needed to be directed either to the insurers of the managing... (3 pages)View decision -
Decision Reference DRN-3566179
28 Jul 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3566179 The complaint Miss S complained about the poor customer service she received from Admiral Insurance Company Limited (“Admiral”) under her home insurance policy. What happened Miss S’ neighbour alerted her to a leak coming from her property, so Miss S raised a claim under her po... (2 pages)View decision
