We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3900175
4 May 2023 Tesco Underwriting Limited UpheldInsuranceDRN-3900175 The complaint Mr K complains that Tesco Underwriting Limited made unfair deductions to his home insurance claim, specifically in respect of gold jewellery. What happened Mr K had home insurance with Tesco and made a claim following a burglary. The claim was accepted by Tesco, b... (3 pages)View decision -
Decision Reference DRN-4085962
4 May 2023 esure Insurance Limited UpheldInsuranceDRN-4085962 The complaint Mr A is complaining about the way esure Insurance Limited has settled a claim he made on his car insurance policy. What happened In October 2022 Mr A contacted esure to claim on his car insurance policy for a stolen vehicle. esure had concerns about the claim, but... (3 pages)View decision -
Decision Reference DRN-3996290
4 May 2023 Sabre Insurance Company Limited UpheldInsuranceDRN-3996290 The complaint Mr A complains about how much Sabre Insurance Company Limited (“Sabre”) refunded him when he cancelled his motorcycle insurance policy. What happened Mr A took out a motorcycle insurance policy with Sabre in August 2022. He paid the entire annual premium of £1,930... (3 pages)View decision -
Decision Reference DRN-4002423
4 May 2023 Contis Financial Services Limited UpheldBanking and PaymentsDRN-4002423 The complaint Mr F complains that Contis Financial Services Limited gave him inaccurate information about how long it would take for funds that he did not receive from a cash machine to be returned to him, causing him additional stress at a difficult time. What happened On 21 D... (2 pages)View decision -
Decision Reference DRN-4096044
4 May 2023 The Royal Bank of Scotland Plc UpheldMortgagesDRN-4096044 The complaint Mr B complains that The Royal Bank of Scotland Plc took too long to return surplus funds to him after it took possession and sold his property. He asks that RBS pays the funds to him with compound interest at 8% and pays compensation for the distress caused. What ... (3 pages)View decision -
Decision Reference DRN-3887801
4 May 2023 Kathryn Brown UpheldPensions and AnnuitiesDRN-3887801 The complaint Mr R complains about the advice given by Kathryn Brown to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension plan. He says the advice was unsuitable for him and believes this has caused a financial loss. What ha... (10 pages)View decision -
Decision Reference DRN-4113805
4 May 2023 Switch Health Ltd UpheldInsuranceDRN-4113805 The complaint Mr M and Mrs T are unhappy that Switch Health Limited mis-sold them a private medical insurance policy. What happened Mr M and Mrs T (and their son) had the benefit of a group private medical insurance policy (underwritten by an insurer I’ll refer to as ‘A1’) thro... (3 pages)View decision -
Decision Reference DRN-4110541
4 May 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4110541 The complaint A company, which I’ll refer to as Y, complains that Advanced Payment Solutions Limited (trading as Cashplus) won’t refund payments it didn’t make. Mrs J, who is a director of Y, brings the complaint on Y’s behalf What happened The details of this complaint are wel... (2 pages)View decision -
Decision Reference DRN-4104346
4 May 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4104346 The complaint Mr W complains that Lloyds Bank PLC didn’t pay a cheque he issued. What happened Mr W’s told us that on 15 September 2022 he wrote a cheque made out to himself for £50,000 and paid it into an account he holds with another bank I’ll call N. The cheque was processed... (3 pages)View decision -
Decision Reference DRN-3678316
4 May 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3678316 The complaint A limited company, which I’ll call T, has complained about the settlement offered in response to a claim made under its business insurance policy with AXA Insurance UK Plc. Mr H, as a director of T, has brought the complaint on its behalf. Mr H is also represented... (9 pages)View decision