We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3792291
27 Jan 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3792291 The complaint Mrs P complains that she was mis-sold an investment bond by Basset Gold Limited (“BG Ltd”). She’s explained the bond she invested into was much higher risk than she was looking for as she believed it to be safe. Gallium Fund Solutions Limited is responsible for th... (5 pages)View decision -
Decision Reference DRN-3201933
27 Jan 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-3201933 The complaint Mr H complains about the advice given by Grove Pension Solutions Limited (‘GPS’) to transfer the benefits he held in a defined benefit (‘DB’) occupational pension scheme to a personal pension. Mr H believes the advice was unsuitable for him. What happened In March... (12 pages)View decision -
Decision Reference DRN-3929956
27 Jan 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3929956 The complaint Mrs A complains about charges when she returned her car at the end of a hire agreement provided by Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened In November 2018, Mrs A acquired a new car using a hire agreement with MBFS. She initially took t... (4 pages)View decision -
Decision Reference DRN-3821681
27 Jan 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3821681 The complaint R complain that National Westminster Bank Plc (“NatWest”) won’t refund money it lost, after it fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The circumstances which led to this complaint are well-known to both parties. So I won’t repeat t... (3 pages)View decision -
Decision Reference DRN-3927678
27 Jan 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3927678 The complaint Mr and Mrs N complain that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under sections 75 and 140 and of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system including a voltage optimiser, boiler optimiser and heat... (9 pages)View decision -
Decision Reference DRN-3866440
27 Jan 2023 Gain Credit LLC UpheldConsumer CreditDRN-3866440 The complaint Ms G says Gain Credit LLC (trading as Drafty) had a running credit facility that was unaffordable for her. She also says, when she told Drafty that she had a negative disposable income each month it wouldn’t freeze the interest on the facility unless she entered i... (5 pages)View decision -
Decision Reference DRN-3624354
27 Jan 2023 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3624354 The complaint Ms W complains about the advice given by JLT Wealth Management Limited (‘JLT’) when she transferred the benefits from her defined-benefit (‘DB’) occupational pension scheme (‘OPS’) to a personal pension. She says the advice was unsuitable for her and believes this... (10 pages)View decision -
Decision Reference DRN-3928671
27 Jan 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-3928671 The complaint Mr S complains that Scottish Widows Limited trading as Clerical Medical failed to provide his financial advisor with information relating to the transfer of his pension savings in a timely manner. What happened I issued a provisional decision on this complaint in ... (5 pages)View decision -
Decision Reference DRN-3878843
27 Jan 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3878843 The complaint Mr M, who is represented by a third party, complains that Moneybarn No. 1 Limited (“Moneybarn) irresponsibly granted him a conditional sale he couldn’t afford to repay. What happened In May 2016, Mr M acquired a used car financed by a conditional sale from Moneyba... (2 pages)View decision -
Decision Reference DRN-3904057
27 Jan 2023 Oplo PL Ltd UpheldConsumer CreditDRN-3904057 Complaint Mrs J has complained that Oplo PL Ltd (“Oplo”), amongst other things, unfairly continued adding interest, fees and charges to her loan after she lost her job and went into a debt management plan. Background Oplo provided Mrs J with a loan for £10,000.00 in May 2017. T... (7 pages)View decision
