We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3692604
14 Sep 2022 Bank of Scotland Plc UpheldMortgagesDRN-3692604 The complaint Mr and Mrs B complain that Bank of Scotland plc wouldn’t offer them any interest rate products on their mortgage due to the fact they were self-certified customers. They feel they’ve been treated unfairly and have overpaid as a result. What happened Mr and Mrs B t... (7 pages)View decision -
Decision Reference DRN-3573457
14 Sep 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3573457 The complaint Mr C complains that National Westminster Bank Plc (“NatWest”) restricted and closed his bank account unfairly, and then took long to release the money held within it to him. What happened Mr C held a personal current account with NatWest. Mr C is the director of a... (2 pages)View decision -
Decision Reference DRN-3700216
14 Sep 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3700216 The complaint Ms B complains that NewDay Ltd acted irresponsibly when they agreed to provide her with two credit card accounts and subsequently increased her credit limits. What happened Ms B applied to NewDay for a Marbles Classic branded credit card in March 2016. NewDay asse... (4 pages)View decision -
Decision Reference DRN-3573398
14 Sep 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3573398 The complaint A company, which I’ll refer to as “L”, complains that National Westminster Bank Plc (“NatWest”) terminated a Bounce Back Loan agreement and closed its bank account unfairly. L’s director, Mr C, brings the complaint on the company’s behalf. What happened L banked w... (3 pages)View decision -
Decision Reference DRN-3700665
13 Sep 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3700665 The complaint Mr J has complained that Lloyds Bank PLC won’t refund a transaction he says he didn’t make or otherwise authorise. What happened In January 2021, £12,000 was transferred from Mr J’s Lloyds account to a third party he’d never paid before, using his mobile app. Ther... (3 pages)View decision -
Decision Reference DRN-3700631
13 Sep 2022 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3700631 The complaint Mr G complains about the quality of a car supplied to him under a hire purchase agreement with Blue Motor Finance Ltd, trading as Blue Motor Finance (“BMF”). What happened On 11 November 2021 Mr G entered a hire purchase agreement with BMF for a van. It was just o... (6 pages)View decision -
Decision Reference DRN-3700620
13 Sep 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3700620 The complaint Mr H complains about the quality of a car that was supplied to him under a hire purchase agreement with MotoNovo Finance Limited. What happened In March 2021 Mr H entered into a hire purchase agreement with MotoNovo for a car. The car was three and a half years ol... (7 pages)View decision -
Decision Reference DRN-3700584
13 Sep 2022 U K Insurance Limited UpheldInsuranceDRN-3700584 The complaint Mr and Mrs H complain about how U K Insurance Limited (UKI) handled a claim they made under their home emergency policy. References to UKI include its agents. What happened In early December 2021, Mrs H contacted UKI because of an issue with her boiler that was su... (3 pages)View decision -
Decision Reference DRN-3700505
13 Sep 2022 Killik & Co LLP UpheldInvestmentsDRN-3700505 The complaint Mr P complains about the service he received from Killik & Co LLP trading as Killik & Co (Killik) in respect to his Child Trust Fund account (CTF). Mr P is being represented on this complaint by his mother, but for ease of reference, I’ll refer to any subm... (4 pages)View decision -
Decision Reference DRN-3700417
13 Sep 2022 St Andrew's Insurance plc UpheldInsuranceDRN-3700417 The complaint Miss C has complained that St Andrew’s Insurance Plc (St Andrew’s) unfairly declined a claim for storm damage under a home insurance policy. What happened Miss C owned a property she rented out to tenants. The property’s dormer roof came off during a storm. Miss C... (5 pages)View decision
