We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3645784
3 May 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3645784 The complaint Miss A complains St James’s Place Wealth Management Plc (SJP) provided unsuitable advice and poor service. She complains that SJP recommended she invest partly in a money fund in case investment markets fell in future and that SJP then failed to advise her to move... (7 pages)View decision -
Decision Reference DRN-4078037
3 May 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4078037 The complaint Mr M complains that NewDay Ltd trading as Marbles lent to him irresponsibly. What happened Mr M’s complaint is about a credit card provided by NewDay. The account was opened in September 2020 with an initial credit limit of £600. The credit limit was increased to ... (2 pages)View decision -
Decision Reference DRN-4055548
3 May 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4055548 The complaint Mr D complains Revolut Ltd (“Revolut”) blocked and then closed his account. He also complains Revolut sent an indemnity to his other bank, but erroneously told him it wasn’t holding those funds. What happened In October 2020, Revolut blocked Mr D’s account whilst ... (4 pages)View decision -
Decision Reference DRN-4110341
3 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4110341 The complaint Mr B complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr B says he was approached by a... (42 pages)View decision -
Decision Reference DRN-4078569
3 May 2023 Raymond James Investment Services Ltd UpheldPensions and AnnuitiesDRN-4078569 The complaint Mr B complains that Raymond James Investment Services Limited (“Raymond James”) gave unsuitable advice to invest in an unregulated collective investment scheme (“UCIS”), which was too risky for his risk profile. He says when he transferred his pension away from Ra... (5 pages)View decision -
Decision Reference DRN-3771160
3 May 2023 HSBC UK Bank Plc UpheldInvestmentsDRN-3771160 The complaint Mrs C complains that HSBC UK Bank Plc didn’t update her account following a stock split and she couldn’t sell her shares. By the time her account showed the new shareholding, the share price had moved. She wants HSBC to compensate her for the financial loss. The c... (2 pages)View decision -
Decision Reference DRN-4107617
3 May 2023 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-4107617 The complaint Mr J complains about the service he received from Hargreaves Lansdown Asset Management Limited, referred to as “the business” or “HL”. In short, he says that between September 2021 and March 2022, the business unjustifiably prevented him from drawing down, supplem... (5 pages)View decision -
Decision Reference DRN-4111209
3 May 2023 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4111209 The complaint Mr L is unhappy about the quality of a car supplied to him by Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (“VWFS”) under a hire purchase agreement. What happened Mr L acquired a used car under a 47 month hire purchase agreement wi... (5 pages)View decision -
Decision Reference DRN-4108796
3 May 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4108796 The complaint Mr B complains that BMW Financial Services (GB) Limited trading as ALPHERA Financial Services (Alphera) unfairly recorded missing payment markers on his credit file. What happened In March 2017 Mr B entered a hire purchase agreement with Alphera for a used car. He... (3 pages)View decision -
Decision Reference DRN-4049054
3 May 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-4049054 The complaint Mr D complains about how Skyfire Insurance Company Limited (Skyfire) handled a claim and valued his car under his car insurance policy. What happened Mr D had a motor insurance policy with Skyfire covering his car. In October 2022 Mr D was involved in an incident ... (3 pages)View decision