We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3242267
25 May 2022 Ageas Insurance Limited UpheldInsuranceDRN-3242267 The complaint Mr and Mrs S have complained about Ageas Insurance Limited’s decision to decline a claim they made under their home and buildings insurance policy for storm damage. What happened Mr and Mrs S made a claim to Ageas for storm damage. They reported that heavy rainfal... (2 pages)View decision -
Decision Reference DRN-3497835
25 May 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3497835 The complaint Miss B says that Santander UK Plc unfairly handled her claim for reimbursement for a faulty laptop that she had purchased via a credit card. What happened In October 2020 Miss B purchased a laptop via an online marketplace site. She paid the purchase price of £263... (4 pages)View decision -
Decision Reference DRN-3126301
25 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3126301 The complaint Mr H says Everyday Lending Limited (trading as Everyday Loans) irresponsibly lent to him. What happened In April 2019 Everyday Loans gave Mr H a loan for £2,000 to be repaid over 24 months. The monthly repayment was £234.43 and the total amount to be repaid (inclu... (4 pages)View decision -
Decision Reference DRN-3365528
25 May 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3365528 The complaint Mr F and Miss H are unhappy with how Admiral Insurance (Gibraltar) Limited dealt with a claim about a leak. They’ve said it unfairly declined to cover the claim. What happened I’ll set out a brief summary of the main points relevant to the dispute. Mr F and Miss ... (4 pages)View decision -
Decision Reference DRN-3031737
25 May 2022 TenetConnect Limited UpheldPensions and AnnuitiesDRN-3031737 The complaint Mrs M has complained about the advice she was given in 2015 to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension plan (PPP). She says the advice was unsuitable for her and believes this has caused a financial l... (6 pages)View decision -
Decision Reference DRN-3217069
25 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3217069 The complaint Mr A says Everyday Lending Limited (trading as Everyday Loans) irresponsibly lent to him. What happened In July 2018 Everyday Loans gave Mr A a loan of £3,210 to be repaid over 36 months. The monthly repayment was £224.80 and the total cost of the loan was £8,092.... (3 pages)View decision -
Decision Reference DRN-3390454
25 May 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3390454 The complaint Mr B complains that Halifax Share Dealing Limited trading as IWeb (UK) Limited has caused him to lose money by carrying out a transaction twice. What happened Mr B has a share dealing account with IWeb. On 4 August 2021 Mr B placed a trade at 10:52am to purchase 7... (3 pages)View decision -
Decision Reference DRN-3497359
25 May 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3497359 The complaint Mr W complains about the way The National Farmers' Union Mutual Insurance Society Limited (NFU) have handled a claim he made on his home insurance policy for damage caused by subsidence. Mr W is represented in bringing this complaint by Ms L. But for ease I’v... (6 pages)View decision -
Decision Reference DRN-3497224
25 May 2022 Santander UK Plc UpheldMortgagesDRN-3497224 The complaint Mr and Mrs H complain that Santander UK Plc caused delays with their mortgage application and then unfairly applied an early repayment charge (ERC) when they moved to another lender. What happened Mr and Mrs H had a mortgage with Santander which was taken out in O... (6 pages)View decision -
Decision Reference DRN-3495222
25 May 2022 Barclays Bank UK PLC UpheldPensions and AnnuitiesDRN-3495222 The complaint Mr B’s complaint against Barclays Bank UK plc (Barclays) is about the link between the selected retirement age (SRA) for his pension plan and the term of his mortgage. What happened I’ve considered Mr B’s complaint before. I issued a provisional decision on 21 Apr... (5 pages)View decision
