We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3623986
11 Sep 2022 Close Brothers Limited UpheldConsumer CreditDRN-3623986 The complaint Mr O complains that his agreement with Close Brothers Limited was terminated and the vehicle seized and sold at auction. What happened In March 2017 Mr O was supplied with a car and entered into a conditional sale agreement with Close Brothers. In January 2019 the... (3 pages)View decision -
Decision Reference DRN-3516545
11 Sep 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3516545 The complaint Mr T complains that he wasn’t provided with any information when he entered into an agreement with creation Consumer Finance Ltd. What happened In March 2020 Mr T purchased a laptop from a merchant and entered into a credit agreement with Creation. Mr T chose the ... (2 pages)View decision -
Decision Reference DRN-3582372
11 Sep 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3582372 The complaint Mr G complains that HSBC UK Bank Plc restricted his account and withheld his funds. He’d like his funds released and compensation for the impact on him. What happened Mr G had an account with HSBC. On 14 May 2021 HSBC put a block on Mr G’s account after a credit f... (3 pages)View decision -
Decision Reference DRN-3654809
10 Sep 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3654809 The complaint Mr Z complains that HSBC UK Bank Plc closed his account and loaded a fraud marker against his name. He’d like the fraud marker removed and compensation for the impact. What happened Mr Z had a personal account with HSBC. He’s also the director of a limited company... (3 pages)View decision -
Decision Reference DRN-3682901
9 Sep 2022 Society of Lloyd's UpheldInsuranceDRN-3682901 The complaint Mr and Mrs F complain that Society of Lloyd’s unfairly refused to pay for repairs to defective drains as part of a subsidence claim. Any reference to Society of Lloyd’s in this decision includes its appointed agents and any reference to Mr and Mrs F includes their... (3 pages)View decision -
Decision Reference DRN-3687492
9 Sep 2022 Evolution Insurance Company Limited UpheldInsuranceDRN-3687492 The complaint Ms B has complained about the way in which Evolution Insurance Company Limited (‘Evolution’) dealt with her request to cancel her home emergency insurance policy. What happened Ms B renewed her insurance policy with Evolution in March 2022 through her heating comp... (5 pages)View decision -
Decision Reference DRN-3484277
9 Sep 2022 National Savings and Investments UpheldBanking and PaymentsDRN-3484277 The complaint Ms E complains about issues she encountered and the service received when she tried to transfer some of her funds held with National Savings and Investments (‘NSI’). What happened The background to this complaint is well known to both Ms E and NSI. I won’t repeat ... (3 pages)View decision -
Decision Reference DRN-3684995
9 Sep 2022 Aviva Insurance Limited UpheldInsuranceDRN-3684995 The complaint Ms G has complained about the approach taken by Aviva Insurance Limited (‘Aviva’) regarding boiler replacement under her home emergency insurance policy. There are parties connected to Aviva who have been involved in this case, however for ease of reference, I ref... (9 pages)View decision -
Decision Reference DRN-3694535
9 Sep 2022 Allied Irish Banks Plc UpheldBanking and PaymentsDRN-3694535 The complaint Mr S complains Allied Irish Banks Plc (“AIB”) has declined a series of claims he brought under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened I issued a provisional decision on Mr S’s case on 26 August 2022. In this I said I was minded to uphold... (5 pages)View decision -
Decision Reference DRN-3555780
9 Sep 2022 Black Horse Limited UpheldConsumer CreditDRN-3555780 The complaint Mr T complains that a trike motorcycle that was supplied to him under a hire purchase agreement with Black Horse Limited wasn’t of satisfactory quality. He’s being helped with his complaint by a friend. What happened A new trike motorcycle was supplied to Mr T und... (4 pages)View decision
