We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3910497
20 Jan 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3910497 The complaint Mr B complains about a spray foam installation product and package that was financed by a fixed sum loan agreement with Shawbrook Bank Limited. Mr B is represented in this complaint by a third party. However, for ease of reference, I shall refer to Mr B throughout... (4 pages)View decision -
Decision Reference DRN-3878304
20 Jan 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3878304 The complaint Ms H says Loans 2 Go Ltd irresponsibly lent to her. What happened This complaint is about three instalment loans Ms H took out from Loans 2 Go. A summary of her borrowing follows. Loan 3 was a top up loan for loan 2 and was used in part to settle it. loan taken ou... (4 pages)View decision -
Decision Reference DRN-3909110
20 Jan 2023 AWP P&C SA UpheldInsuranceDRN-3909110 The complaint Mrs and Mr C complain that AWP P&C SA declined their travel insurance claim and about its service. My references to AWP include its agents. What happened Mrs and Mr C and their family have travel insurance through a bank account. The insurer is AWP. On the mor... (4 pages)View decision -
Decision Reference DRN-3786491
20 Jan 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3786491 The complaint Mrs A complains about advice she was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan in 2017. She says the advice was unsuitable for her and believes this has caused a financial loss. Portal Fin... (9 pages)View decision -
Decision Reference DRN-3914519
20 Jan 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3914519 The complaint Mr W is unhappy that Nationwide Building Society failed to update his address on his credit card account which he feels resulted in him not being aware of the minimum monthly payment amounts that were due on his account and in him incurring adverse reporting on hi... (3 pages)View decision -
Decision Reference DRN-3915063
20 Jan 2023 Atomos Investments Limited UpheldPensions and AnnuitiesDRN-3915063 The complaint Mr B complains that Atomos Investments Limited (formerly Sanlam Private Wealth) delayed in taking over the management of his investments. Mr B thinks he’s been financially disadvantaged as a result of the delays. Mr B’s initial contact was with a different firm, b... (8 pages)View decision -
Decision Reference DRN-3868115
20 Jan 2023 Wakam UpheldInsuranceDRN-3868115 The complaint Mr M complains about Wakam for its decision to decline his claim for accidental damage. He wants Wakam to pay his claim and to pay him compensation for his inconvenience. What happened Mr M insured his home contents with Wakam, through an administrator. He includ... (2 pages)View decision -
Decision Reference DRN-3915894
20 Jan 2023 AWP P&C SA UpheldInsuranceDRN-3915894 The complaint Ms B complains about the way that AWP P&C SA has settled a claim she made on a travel insurance policy. What happened The circumstances of this complaint are well-known to both parties, so I haven’t set them out in detail here. Instead, I’ve focused on what I ... (3 pages)View decision -
Decision Reference DRN-3907088
20 Jan 2023 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3907088 Complaint Ms I is unhappy that Capital One (Europe) plc didn’t refund a payment she disputed. Background Ms I has a credit card account with Capital One. In October 2021, she used that account to make a payment on a popular website for booking hotel accommodation. She booked tw... (3 pages)View decision -
Decision Reference DRN-3885397
20 Jan 2023 RCI Financial Services Limited UpheldConsumer CreditDRN-3885397 The complaint Miss A complains that the car she acquired through a hire purchase agreement with RCI Financial Services Limited trading as Nissan Finance (RCIFS) wasn’t of satisfactory quality. She also complains that a deposit paid for a previous agreement wasn’t transferred to... (7 pages)View decision
