We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3424702
24 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3424702 The complaint Mrs T’s complaint is about charges she’s been asked to pay by Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reaso... (2 pages)View decision -
Decision Reference DRN-3351843
24 May 2022 UK Credit Limited UpheldConsumer CreditDRN-3351843 The complaint Mr M complains that UK Credit Limited trading as UK Credit (UKC) didn’t carry out enough checks when they agreed to a loan he was guaranteeing. What happened In September 2019, Mr M agreed to be the guarantor on a loan of £12,500 for Mr B, a friend. UKC provided M... (4 pages)View decision -
Decision Reference DRN-2882288
24 May 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-2882288 The complaint Mr D says 1Plus1 Loans Limited lent to him irresponsibly. What happened Mr D took out a 36-month guarantor loan from 1Plus1 Loans for £2,500 on 12 May 2017. The monthly repayments were £117.37 and the total amount repayable was £4,225.32. It was given on the basis... (4 pages)View decision -
Decision Reference DRN-3495879
24 May 2022 AWP P&C SA UpheldInsuranceDRN-3495879 The complaint Mr M and Ms M complain about AWP P&C SA’s (“AWP”) decision to decline their claim under their home emergency insurance. What happened Mr M and Ms M noticed a leak coming through the ceiling of their extension on 13 October 2021 so they instructed a roofing com... (4 pages)View decision -
Decision Reference DRN-3282963
24 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3282963 The complaint Mr G is unhappy Barclays Bank UK Plc (“Barclays”) did not reimburse him all of the money he lost when he fell victim to a scam. What happened Mr G was looking to invest some of his money with the aim of increasing his retirement fund. He entered his details into a... (5 pages)View decision -
Decision Reference DRN-2917759
24 May 2022 Bamboo Limited UpheldConsumer CreditDRN-2917759 The complaint Mr G complained that Bamboo Limited trading as Bamboo Loans irresponsibly provided him with unaffordable loans. What happened Bamboo provided Mr G with loans as follows: Date Amount Term (months) Monthly repayment Loan status Loan one 31/07/2019 £2,000 24 £145.15 ... (5 pages)View decision -
Decision Reference DRN-3495000
24 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3495000 The complaint Mr O is unhappy that HSBC UK Bank Plc hasn’t reimbursed him for money he lost in an investment scam. What happened Mr O connected with company ‘F’ on social media. He’s provided us with a document showing the messages he exchanged with F and I can see he registere... (5 pages)View decision -
Decision Reference DRN-3494978
24 May 2022 NCO Europe Limited UpheldConsumer CreditDRN-3494978 The complaint Miss V is unhappy NCO Europe Limited didn’t let her know that her credit card account had been defaulted. What happened Miss V held a credit card where the debt was transferred to a company who I’ll refer to as A – they then became the legal owners of the debt. Wh... (4 pages)View decision -
Decision Reference DRN-3489024
24 May 2022 U K Insurance Limited UpheldInsuranceDRN-3489024 The complaint Mr C complains that U K Insurance Limited (‘UKI’) wrongly held him partly at fault for an accident after he made a claim on his motor insurance policy. What happened Mr C said he’d reversed off his driveway and was fully established on the road when a car driven b... (3 pages)View decision -
Decision Reference DRN-3227929
24 May 2022 Nationwide Building Society UpheldMortgagesDRN-3227929 The complaint Ms T complains that Nationwide Building Society wouldn’t let port her mortgage product to a house that she was going to share with her partner which was already subject to a Nationwide mortgage. Ms T also complains about Nationwide’s poor customer service. Ms T wo... (2 pages)View decision
