We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3916491
20 Jan 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3916491 The complaint Ms J complains about the way Ikano Bank AB (publ) has dealt with their claim and complaint regarding goods and services they purchased under a fixed sum loan agreement. Ms J is represented in this complaint, but for ease I’ll refer to just Ms J throughout. What ha... (3 pages)View decision -
Decision Reference DRN-3915578
20 Jan 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-3915578 The complaint Miss B complains about Skyfire Insurance Company Limited’s handling of a claim made under her car insurance policy. What happened Miss B has a car insurance policy underwritten by Skyfire. She made a claim on 4 July 2022 after her car was stolen. Miss B says when ... (5 pages)View decision -
Decision Reference DRN-3832184
20 Jan 2023 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3832184 The complaint Mr V is unhappy he’s been charged an early termination charge and for excess mileage when he terminated his hire agreement with Volkswagen Financial Services (UK) Limited trading as Volkswagen Finance. What happened In April 2016, Mr V was supplied with a new car ... (7 pages)View decision -
Decision Reference DRN-3826925
20 Jan 2023 Accelerant Insurance Limited UpheldInsuranceDRN-3826925 The complaint Mr S complains about Accelerant Insurance Limited’s (Accelerant) delay in completing repairs to his home and the handling of his claim, under his home insurance policy. What happened The flat above Mr S had an escape of water and this caused damage to Mr S’ proper... (3 pages)View decision -
Decision Reference DRN-3903185
20 Jan 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3903185 Complaint Ms B complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says were misrepresented to her by the supplier. Ms B is represented by a cla... (8 pages)View decision -
Decision Reference DRN-3837528
20 Jan 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3837528 The complaint Mr C is unhappy that The Co-operative Bank Plc blocked a payment he tried to make from his account and made payments in error from his account on two occasions. Mr C is also unhappy with the service he received from Co-op surrounding these matters. What happened M... (3 pages)View decision -
Decision Reference DRN-3915566
20 Jan 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-3915566 The complaint Mr H complains that Domestic & General Insurance Plc (D&G) cancelled his insurance policy without his knowledge. What happened To summarise, in February 2020 Mr H bought a ring. At the same time he took out insurance to protect his purchase. In July 2021 M... (4 pages)View decision -
Decision Reference DRN-3778487
20 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3778487 The complaint Mrs and Mr A are unhappy about how AA Underwriting Insurance Company Limited (“AA”) handled a claim under their home insurance policy. When I refer to AA I also mean its suppliers. What happened Mrs and Mr A have a home insurance policy covering their household co... (6 pages)View decision -
Decision Reference DRN-3916170
20 Jan 2023 Vanquis Bank Limited UpheldBanking and PaymentsDRN-3916170 The complaint Mr D complains that Vanquis Bank Limited lent to him irresponsibly in providing him with a credit card account and a subsequent increase to the credit limit. What happened Mr D applied for the credit card in May 2016. His application data included that he was a st... (6 pages)View decision -
Decision Reference DRN-3874412
20 Jan 2023 MBNA Limited UpheldBanking and PaymentsDRN-3874412 The complaint Mr R complains that MBNA Limited (MBNA) didn’t default his account when he entered into a debt management plan (dmp) in June 2017. He would like MBNA to change the default date on his credit file from February 2018 to June 2017 What happened The details of this c... (2 pages)View decision
