We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4110712
9 May 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4110712 Complaint Mr D has complained about a personal loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loan was unaffordable and was therefore irresponsibly lent to him. Background 118 118 Money provided Mr D with a loan for £3,000.00 in March 2019.... (2 pages)View decision -
Decision Reference DRN-4048102
9 May 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4048102 Complaint Mr B has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says that the loans were unaffordable and so shouldn’t have been provided to him. Background Everyday Loans initially provided Mr B with a first loan fo... (3 pages)View decision -
Decision Reference DRN-4118726
9 May 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4118726 The complaint This complaint is about a secured commercial loan that Mr S holds with Lloyds Bank Plc. He’s unhappy that Lloyds hasn’t been taking monthly capital repayments since 2008. It was a condition of the loan when it started in 2007 that the first year’s payments would b... (6 pages)View decision -
Decision Reference DRN-4118694
9 May 2023 Nationwide Building Society UpheldMortgagesDRN-4118694 The complaint Mr J’s complaint is about a mortgage account with Nationwide Building Society. Mr J says that Nationwide incorrectly told him he’d have to make a £34,000 overpayment on his mortgage in order to meet affordability requirements, and to bypass the need for a full app... (5 pages)View decision -
Decision Reference DRN-4114223
9 May 2023 PEGMOS Limited UpheldPensions and AnnuitiesDRN-4114223 The complaint Mrs S complains about PEGMOS Limited (“PEGMOS”). She says PEGMOS gave her unsuitable advice when it recommended that she transfer out of her defined benefit (DB) occupational pension scheme (OPS) to a personal pension plan (PPP). Mrs S is represented in this matte... (11 pages)View decision -
Decision Reference DRN-4007203
8 May 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4007203 The complaint Ms M says Loans 2 Go Limited irresponsibly lent to her. What happened Loans 2 Go gave Ms M four loans, a summary follows: loan date value, £ term in months monthly repayment, £ 1* 12/01/2021 250 18 57.14 2* 29/01/2021 810 18 185.13 3 01/04/2021 250 18 57.14 4* 29/... (4 pages)View decision -
Decision Reference DRN-4083374
8 May 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4083374 The complaint Mr M complains about the quality of a car he has been financing through an agreement with BMW Financial Services (GB) Limited, trading as ALPHERA Financial Services, who I’ll call “Alphera”. What happened The details of this complaint are well known to both partie... (2 pages)View decision -
Decision Reference DRN-4088674
6 May 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4088674 The complaint Mr F complains that Santander UK Plc blocked his account access. What happened Mr F says he had problems with Santander blocking his account access in July 2021 which required him to attend a branch. He says he has mobility issues. Mr F says a further payment was ... (2 pages)View decision -
Decision Reference DRN-4096500
5 May 2023 Markerstudy Insurance Company Limited UpheldInsuranceDRN-4096500 The complaint Mr M complained about Markerstudy Insurance Company Limited’s handling of his repair claim under his motorhome insurance policy. What happened Mr M made a repair claim after his motorhome was damaged in high wind. He said Markerstudy took too long to inspect it, d... (3 pages)View decision -
Decision Reference DRN-4117457
5 May 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4117457 The complaint Mr and Mrs A were unhappy that HSBC hadn’t refunded them after they’d been the victims of a scam, in which they sent funds to two HSBC accounts. Mr A has since sadly passed away and so the complaint is being brought by Mrs A and Mr A’s estate. What happened Mr and... (5 pages)View decision