We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3907574
20 Jan 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-3907574 The complaint Mr L complains that Grove Pension Solutions Limited wrongly advised him to transfer his defined benefit pension to a personal pension and about the affect this had on this lifetime allowance. What happened In May 2020 Mr L met a financial adviser (who I will call ... (11 pages)View decision -
Decision Reference DRN-3428138
20 Jan 2023 PayrNet Limited UpheldBanking and PaymentsDRN-3428138 The complaint Ms D complains that PayrNet Limited blocked and closed her account. Some of the funds were returned to source. She would like the remaining funds released. What happened Ms D had an account with PayrNet. In April 2021 PayrNet restricted the account to conduct a re... (3 pages)View decision -
Decision Reference DRN-3818083
20 Jan 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3818083 The complaint Ms E complains that Mitsubishi HC Capital UK Plc (MHCC) supplied her with a car that wasn’t fit for purpose, and charged her excessive fees when she terminated the hire agreement early. What happened In October 2017 Ms E was supplied with a new car through a hire... (7 pages)View decision -
Decision Reference DRN-3588893
20 Jan 2023 KLO Financial Services Ltd UpheldPensions and AnnuitiesDRN-3588893 The complaint Mr D complains that KLO Financial Services Ltd (KLO) gave him unsuitable advice to transfer a defined benefit occupational pension scheme (OPS) he held with his former employer to a Self-Invested Personal Pension (SIPP). Mr D is being represented by a third party,... (9 pages)View decision -
Decision Reference DRN-3915876
20 Jan 2023 Creation Financial Services Limited UpheldConsumer CreditDRN-3915876 The complaint Mr A complains about the management and administration of his ‘account’ by Creation Financial Services Limited (“Creation”). In particular Mr A is unhappy with information recorded by Creation with one or more third party credit reference agencies in respect of hi... (4 pages)View decision -
Decision Reference DRN-3861876
20 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3861876 The complaint Mr H complains about how Admiral Insurance (Gibraltar) Limited handled his buildings insurance claim after there’d been an escape of water. What happened In March 2020, there was a leak from a pipe in Mr H’s bathroom. The escape of water went unnoticed as the cist... (4 pages)View decision -
Decision Reference DRN-3910286
20 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3910286 The complaint Ms G complains that U K Insurance Limited trading as Privilege (UKI) unfairly declined a subsidence claim he made on his buildings insurance policy. Reference to UKI includes its agents. What happened Ms G holds a buildings insurance policy with UKI. She made a cl... (2 pages)View decision -
Decision Reference DRN-3915834
20 Jan 2023 Lloyds Bank PLC UpheldInvestmentsDRN-3915834 The complaint Mrs B has complained that she was given unsuitable advice by Lloyds Bank PLC (‘Lloyds’) in October 2000. Mrs B believes she has been disadvantaged financially as a result of receiving the advice. Mrs B is represented by a third party but for ease of reference in t... (9 pages)View decision -
Decision Reference DRN-3826759
20 Jan 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3826759 The complaint Mr W complains about the way AXA Insurance UK Plc handled and settled a claim against his buildings insurance policy. What happened Mr W reported a storm damaged his garage in 2021. AXA accepted the claim, and, despite delays, cash settled it based on their prefer... (3 pages)View decision -
Decision Reference DRN-3901723
20 Jan 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3901723 The complaint Mrs H complains that she was advised by Portal Financial Services LLP to transfer two personal pensions to a self-invested personal pension (SIPP) to be invested in investments that weren’t suitable for her. Causing her to suffer a loss in the value of her pension... (7 pages)View decision
