We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3884306
20 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3884306 The complaint Mr G complains that AA Underwriting Insurance Company Limited (AAUIC) unfairly declined a claim he made following the theft of his car and voided his car insurance policy. What happened Mr G insured his car with AAUIC. When the car was stolen, he made a claim on h... (3 pages)View decision -
Decision Reference DRN-3386728
20 Jan 2023 Acumen Independent Financial Planning Limited UpheldPensions and AnnuitiesDRN-3386728 The complaint Mr S complains about the advice given by Acumen Independent Financial Planning Limited (‘Acumen’) to transfer the benefits he held in the British Steel Pension Scheme (‘BSPS’) to a personal pension. The BSPS was a defined benefit (‘DB’) occupational pension scheme... (11 pages)View decision -
Decision Reference DRN-3882207
19 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3882207 The complaint Mr and Mrs O complain that QIC Europe Limited (‘QIC’) declined a claim on their home insurance for damage to their roof during a storm. QIC used a third party company to handle Mr and Mrs O’s claim and most of their correspondence has been with this company rather... (2 pages)View decision -
Decision Reference DRN-3835962
19 Jan 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3835962 The complaint Mr L has complained that Casualty & General Insurance Company (Europe) Limited (C&G) has declined his claim for veterinary treatment for his dog on the ground that it is excluded by endorsements relating to a pre-existing medical condition. What happened ... (3 pages)View decision -
Decision Reference DRN-3914928
19 Jan 2023 HSBC UK Bank Plc UpheldConsumer CreditDRN-3914928 The complaint Mr K complains that HSBC UK Bank Plc, has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says was misrepresented to him by the supplier, which I’ll call “S”. Mr K is represented by a c... (5 pages)View decision -
Decision Reference DRN-3777719
19 Jan 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3777719 The complaint Mr L complains that The Co-operative Bank Plc (“Co-op”) incorrectly blocked his credit card(s), amended his address and sent a card and statement to the wrong address. What happened In or around March 2022, Mr L attempted to complete a transaction online using his... (3 pages)View decision -
Decision Reference DRN-3896062
19 Jan 2023 Vanquis Bank Limited UpheldBanking and PaymentsDRN-3896062 The complaint Mr G complains Vanquis Bank Limited mis-sold a repayment option plan. He’s also unhappy with the way Vanquis managed his credit card account, and the level of customer service they provided. What happened Mr G had a credit card account with Vanquis. In November 20... (6 pages)View decision -
Decision Reference DRN-3880680
19 Jan 2023 Acromas Insurance Company Limited UpheldInsuranceDRN-3880680 The complaint Mrs S complains that Acromas Insurance Company Limited (“Acromas”) didn’t provide her with the services she was entitled to when handling her car insurance claim. What happened The background to this complaint is well known to the parties so I won’t go into detail... (3 pages)View decision -
Decision Reference DRN-3840917
19 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3840917 The complaint Ms C complains that HSBC UK Bank Plc didn’t do enough to protect her from falling victim to an investment scam. What happened Where the particulars of this case are well known to the parties, I don’t intend on detailing them again here. Instead, I’ve summarised th... (5 pages)View decision -
Decision Reference DRN-3914890
19 Jan 2023 Inter Partner Assistance SA UpheldInsuranceDRN-3914890 The complaint Mr O complains that Inter Partner Assistance SA (IPA) failed to assess his claim and reimburse him for items stolen whilst he was abroad. He says he’s lost out financially and suffered distress and inconvenience. What happened In October 2019, Mr O took out Damage... (4 pages)View decision
