We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3554940
25 Jul 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3554940 The complaint Miss B complains about PayPal (Europe) Sarl et Cie SCA’s (“PayPal”) decision to decline her claim for a refund. What happened Miss B bought mobile phones from a seller and used her PayPal account to send a payment of £380. Miss B then filed a claim with PayPal on ... (3 pages)View decision -
Decision Reference DRN-3612270
25 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3612270 The complaint Mr C is a sole trader. He complains that Barclays Bank UK PLC unfairly declined his application for a Bounce Back Loan. What happened Mr C runs three businesses, all as a sole trader. He wanted a Bounce Back Loan to support each of these businesses. Under the rule... (3 pages)View decision -
Decision Reference DRN-3590145
25 Jul 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3590145 The complaint Mr P complains about how Admiral Insurance Company Limited settled a claim made on his motor insurance policy. He wants it to repair his car fully. What happened Mr P was involved in an incident and he made a claim on his policy. Two different repairers said that ... (3 pages)View decision -
Decision Reference DRN-3612294
25 Jul 2022 American International Group UK Limited UpheldInsuranceDRN-3612294 The complaint Mr D is unhappy American International Group UK Limited (AIG) won’t replace his mobile phone. He says repairs completed by AIG under his mobile phone and gadget insurance have been carried out poorly, which has resulted in damage to his phone. What happened Mr D h... (4 pages)View decision -
Decision Reference DRN-3596251
25 Jul 2022 Acasta European Insurance Company Limited UpheldInsuranceDRN-3596251 The complaint Mr and Mrs G complain that Acasta European Insurance Company Limited (“Acasta”) unfairly declined a claim under their building guarantee. Any reference to Mr and Mrs G or Acasta refers to any respective agents or representatives. What happened The background of th... (3 pages)View decision -
Decision Reference DRN-3586864
25 Jul 2022 U K Insurance Limited UpheldInsuranceDRN-3586864 The complaint Mrs T complains about the level of service provided by U K Insurance Limited (UKI) when she made a glass claim on her motor insurance policy. Mrs T is represented in this matter by Mr T, a named driver on her policy. He wants UKI to reimburse Mrs T the full cost o... (2 pages)View decision -
Decision Reference DRN-3472906
25 Jul 2022 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-3472906 The complaint Mr L complains about the way Ocaso SA, Compania de Seguros y Reaseguros has handled a claim he’s made on his buildings insurance policy for subsidence. He’s also unhappy with Ocaso’s proposals to deal with the subsidence and is concerned it’s not adhering to the r... (5 pages)View decision -
Decision Reference DRN-3609476
25 Jul 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3609476 Complaint Mr B is unhappy that Clydesdale Bank Plc (trading as “Virgin Money”) recorded a fraud prevention marker against him. Background In March 2021, Mr B applied for a Virgin Money current account. Virgin Money was concerned that inconsistencies in the information Mr B prov... (3 pages)View decision -
Decision Reference DRN-3568355
25 Jul 2022 Magus Private Wealth Limited UpheldPensions and AnnuitiesDRN-3568355 The complaint Mr O complains about Magus Private Wealth Limited’s (Magus) role in the delay to the transfer of his self invested personal pension (SIPP) to a new platform. He says the delay meant his fund dropped by over £100,000 for which he would like to be reimbursed. What h... (10 pages)View decision -
Decision Reference DRN-3612587
25 Jul 2022 Bank of Scotland Plc UpheldInsuranceDRN-3612587 The complaint Mrs R says Bank of Scotland plc, trading as Halifax (“Halifax”) mis-sold her payment protection insurance (“PPI”). What happened During our investigation we found that three PPI policies were sold between 1991 and 2001 and our remit allowed us to investigate all t... (5 pages)View decision
