We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4116946
5 May 2023 LEBC Group Limited UpheldPensions and AnnuitiesDRN-4116946 The complaint Mr R complains that LEBC Group Limited (LEBC) took ongoing adviser charges from his Self-Invested Personal Pension Plan (SIPP) which it wasn’t entitled to. He would like the charges returned and compensation for the lost investment return. What happened Mr R was a... (6 pages)View decision -
Decision Reference DRN-4114738
5 May 2023 QIC Europe Ltd UpheldInsuranceDRN-4114738 The complaint Ms M complains about how QIC Europe Ltd (QIC) dealt with a claim on her home insurance. References to QIC include other organisations and individuals acting on its behalf. What happened Ms M had buildings and contents insurance with QIC. There was a water leak in ... (4 pages)View decision -
Decision Reference DRN-4116739
5 May 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4116739 The complaint Ms G complains that when her computer was damaged Great Lakes Insurance SE asked her to obtain an independent report, at her own expense, before they’d accept it for repair. What happened Ms G’s claim has been dealt with by intermediaries acting on behalf of the u... (2 pages)View decision -
Decision Reference DRN-4110801
5 May 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4110801 The complaint Mr M complains about how Hastings Insurance Services Limited (“Hastings”) handled the renewal of his car insurance policy meaning that he had to pay more for a new policy. What happened Mr M had a motor insurance policy arranged through Hastings as his broker whic... (3 pages)View decision -
Decision Reference DRN-4115840
5 May 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4115840 The complaint Mrs M complains that HSBC UK Bank Plc closed her account without reason. She would like to know the reason. And compensation for the way she was treated. I am aware that there is a complaint about Mrs M’s credit card, but I will only be dealing with the closure of... (4 pages)View decision -
Decision Reference DRN-4005589
5 May 2023 Pinnacle Insurance Plc UpheldInsuranceDRN-4005589 The complaint Mrs K complains that when her cat required blood tests prior to surgery Pinnacle Insurance Plc deducted a second excess from the payment they made to her, when she’d already paid an excess in respect of her claim for the cost of the surgery. What happened Mrs K ha... (3 pages)View decision -
Decision Reference DRN-4116377
5 May 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4116377 The complaint Mrs M complains that Casualty & General Insurance Company (Europe) Ltd unfairly declined her pet insurance claim. Mrs M has brought her complaint through a family member. For ease, I’ll refer only to Mrs M in this decision. What happened In 2021, Mrs M’s young... (5 pages)View decision -
Decision Reference DRN-4109661
5 May 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4109661 Complaint Mr C has complained about a loan Loans 2 Go Limited (“L2G”) provided to him. He says the loan was unaffordable. Background L2G provided Mr C with a loan for £1,500.00 in May 2021. The loan had an APR of 253.7% and a 24-month term. This meant that the total amount to b... (3 pages)View decision -
Decision Reference DRN-4050660
5 May 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4050660 The complaint Mrs J is unhappy with the service received from Great Lakes Insurance SE when seeking assistance under her travel insurance policy. All references to Great Lakes include its medical assistance company. And although Mrs J is being represented in this complaint, for... (4 pages)View decision -
Decision Reference DRN-3960213
5 May 2023 I Go 4 Ltd. UpheldInsuranceDRN-3960213 The complaint Mr N complains about the customer service he received from I Go 4 Ltd (‘IGo4’). What happened The background to this complaint is well known to both Mr N and IGo4. In my decision, I’ll focus mainly on giving the reasons for reaching the outcome that I have. Mr N t... (2 pages)View decision