We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3429398
19 Jan 2023 Futures Assured Ltd UpheldPensions and AnnuitiesDRN-3429398 The complaint Mr A complains about the advice he was given by Futures Assured Ltd to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was flawed and unsuitable for him, he believes he should have been ad... (12 pages)View decision -
Decision Reference DRN-3888439
19 Jan 2023 AWP P&C SA UpheldInsuranceDRN-3888439 The complaint Mr S complains that AWP P&C SA delayed in dealing with his claim under his Missed Event insurance, and deducted a handling fee that they shouldn’t have . What happened Mr S booked tickets for events on 17 and 20 June 2022 and bought Missed Event insurance from... (2 pages)View decision -
Decision Reference DRN-3908182
19 Jan 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-3908182 The complaint Mr M complains that St. James's Place Wealth Management Plc (SJP) poorly processed the transfer of his previous self-invested personal pension (SIPP) to an SJP retirement account. He explains that this caused his pension fund to be disinvested for an unreason... (4 pages)View decision -
Decision Reference DRN-3892814
19 Jan 2023 Covea Insurance plc UpheldInsuranceDRN-3892814 The complaint Mr H and Mrs H complain that Covea Insurance plc avoided their motor insurance policy (treated it like it never existed) and refused to pay for their repairs following an accident. Mrs H is a named driver on Mr H’s policy. What happened Mr H took out a motor insur... (3 pages)View decision -
Decision Reference DRN-3821984
19 Jan 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3821984 The complaint Mr B complains about a delay and poor service by National Westminster Bank Plc when he tried to make an international transfer. What happened Mr B visited a NatWest branch in June 2022 and instructed an international transfer. But branch staff failed to include th... (2 pages)View decision -
Decision Reference DRN-3660777
19 Jan 2023 Great Lakes Insurance SE UpheldInsuranceDRN-3660777 The complaint Mrs B is unhappy that Great Lakes Insurance SE only agreed to offer a proportionate settlement of a claim made under a travel insurance policy in respect of her husband, Mr B. What happened Mr and Mrs B had the benefit of an annual, multi-trip, travel insurance po... (4 pages)View decision -
Decision Reference DRN-3890810
19 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3890810 The complaint Miss D complains that U K Insurance Limited (UKI) cancelled her motor insurance policy and won’t pay her claim. What happened Miss D made changes to her premium payment dates, but UKI said she missed one payment. UKI sent Miss D reminders, a notice of cancellation... (2 pages)View decision -
Decision Reference DRN-3672800
19 Jan 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3672800 The complaint Mr O complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded a payment he says he didn’t make or otherwise authorise. What happened Mr O says that on 13 and 14 March 2022 he received two calls from individuals who said they were from Monzo but he now knows were sc... (3 pages)View decision -
Decision Reference DRN-3910511
19 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3910511 The complaint Miss L has complained about her car insurer U K Insurance Ltd (UKI) regarding a claim she made when she was involved in an accident. What happened Miss L had an accident in May 2021. She spoke to UKI and was told she’d have a hire car the next ... (7 pages)View decision -
Decision Reference DRN-3658620
19 Jan 2023 Liverpool Victoria Financial Services Limited UpheldPensions and AnnuitiesDRN-3658620 The complaint Mr G complains that Liverpool Victoria Financial Services Limited mis-sold him a Free Standing Additional Voluntary Contribution (FSAVC) plan. What happened Mr G met one of LV’s advisers in April 1991, when he was 40 years old and earning £21,500 per year. He’d be... (3 pages)View decision
