We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3903068
20 Jan 2023 London and Country Mortgages Ltd UpheldMortgagesDRN-3903068 The complaint Mr S and Ms H complain that London and Country Mortgages Ltd caused their mortgage application to be delayed. What happened Mr S and Ms H’s offer to purchase a property was accepted on 28 March 2022. They contacted London and Country Mortgages Ltd to arrange a mor... (3 pages)View decision -
Decision Reference DRN-3885182
20 Jan 2023 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3885182 The complaint Mrs C complains about how Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. dealt with a claim against her travel insurance policy. Reference to Mapfre includes its agents. What happened The details of this complaint are well known to both pa... (3 pages)View decision -
Decision Reference DRN-3874834
20 Jan 2023 Inter Partner Assistance SA UpheldInsuranceDRN-3874834 The complaint Mr S is unhappy that Inter Partner Assistance SA hasn’t settled a claim he made on his travel insurance policy. What happened In October 2019 Mr S contacted IPA to make a claim on his travel insurance policy when he lost his belongings. The claim wasn’t closed. A ... (4 pages)View decision -
Decision Reference DRN-3917127
20 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3917127 The complaint Mr R complains about Barclays Bank UK Plc’s decision to block his joint account whilst he was abroad. What happened I issued my second provisional decision on this complaint on 16 December 2022. This is what I said: I’ve considered the relevant information about t... (5 pages)View decision -
Decision Reference DRN-3910497
20 Jan 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3910497 The complaint Mr B complains about a spray foam installation product and package that was financed by a fixed sum loan agreement with Shawbrook Bank Limited. Mr B is represented in this complaint by a third party. However, for ease of reference, I shall refer to Mr B throughout... (4 pages)View decision -
Decision Reference DRN-3878304
20 Jan 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3878304 The complaint Ms H says Loans 2 Go Ltd irresponsibly lent to her. What happened This complaint is about three instalment loans Ms H took out from Loans 2 Go. A summary of her borrowing follows. Loan 3 was a top up loan for loan 2 and was used in part to settle it. loan taken ou... (4 pages)View decision -
Decision Reference DRN-3909110
20 Jan 2023 AWP P&C SA UpheldInsuranceDRN-3909110 The complaint Mrs and Mr C complain that AWP P&C SA declined their travel insurance claim and about its service. My references to AWP include its agents. What happened Mrs and Mr C and their family have travel insurance through a bank account. The insurer is AWP. On the mor... (4 pages)View decision -
Decision Reference DRN-3786491
20 Jan 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3786491 The complaint Mrs A complains about advice she was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan in 2017. She says the advice was unsuitable for her and believes this has caused a financial loss. Portal Fin... (9 pages)View decision -
Decision Reference DRN-3914519
20 Jan 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3914519 The complaint Mr W is unhappy that Nationwide Building Society failed to update his address on his credit card account which he feels resulted in him not being aware of the minimum monthly payment amounts that were due on his account and in him incurring adverse reporting on hi... (3 pages)View decision -
Decision Reference DRN-3915063
20 Jan 2023 Atomos Investments Limited UpheldPensions and AnnuitiesDRN-3915063 The complaint Mr B complains that Atomos Investments Limited (formerly Sanlam Private Wealth) delayed in taking over the management of his investments. Mr B thinks he’s been financially disadvantaged as a result of the delays. Mr B’s initial contact was with a different firm, b... (8 pages)View decision
