We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
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Decision Reference DRN-3297632
13 Oct 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3297632 The complaint Mrs S complains that Tesco Personal Finance PLC hasn’t fairly dealt with a claim she brought against it under the connected lender liability provisions of section 75 of the Consumer Credit Act 1974 (“section 75”). What happened Mrs S had a dispute with A arising f... (4 pages)View decision -
Decision Reference DRN-3666314
13 Oct 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3666314 The complaint Ms O complains that Loans 2 Go Limited (L2G) irresponsibly lent to her. What happened L2G provided Ms O with a loan for £500 in July 2020. The loan was repayable at £114.28 per month over a term of 18 months. Ms O says L2G irresponsibly lent to her. Our adjudicato... (3 pages)View decision -
Decision Reference DRN-3719304
13 Oct 2022 Society of Lloyd's UpheldInsuranceDRN-3719304 The complaint Mr P complains that Society of Lloyd's has unfairly settled his claim on his residential let insurance. What happened Mr P had insurance for a property he owns and rents out that is underwritten by Lloyd’s. He took out the policy through a broker. In June 202... (4 pages)View decision -
Decision Reference DRN-3506125
13 Oct 2022 Marks & Spencer Financial Services plc UpheldConsumer CreditDRN-3506125 The complaint Mrs W complains that Marks & Spencer Financial Services Plc wrongly told her that her account was cleared in 2020 and then transferred it to debt recovery agents in February 2021. What happened Mrs W had a Personal Reserve and Chargecard accounts with Marks &a... (2 pages)View decision -
Decision Reference DRN-3741763
13 Oct 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3741763 The complaint Mr A complains PrePay Technologies Limited unfairly held onto his funds and unfairly closed his account. He wants the money returned and compensation for the impact this had on him. What happened Mr A held an account with a company for whom PrePay is responsible a... (3 pages)View decision -
Decision Reference DRN-3677562
13 Oct 2022 RCI Financial Services Limited UpheldConsumer CreditDRN-3677562 The complaint Mr M is unhappy that a car supplied to him under a hire purchase agreement with RCI Financial Services Limited trading as Nissan Financial Services was of an unsatisfactory quality. What happened In November 2019, Mr M was supplied with a new car through a hire pu... (4 pages)View decision -
Decision Reference DRN-3742728
13 Oct 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3742728 The complaint Miss C is unhappy HSBC UK Bank Plc stopped two cheques she wrote. What happened Miss C wrote cheques to her daughter on 7 January 2022 and 18 February 2022. HSBC did not process them as one of its fraud prevention systems detected the signatures did not match the ... (3 pages)View decision -
Decision Reference DRN-3746603
13 Oct 2022 Aviva Insurance Limited UpheldInsuranceDRN-3746603 The complaint Mr G complains Aviva Insurance Limited has acted unfairly in relation to his legal expenses insurance (LEI). Mr G says the policy’s hourly rate for solicitors’ fees is too low and as a result, the policy isn’t fit for purpose. So, he feels the policy was mis-sold.... (4 pages)View decision -
Decision Reference DRN-3586813
13 Oct 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3586813 The complaint Miss M complains that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim she made under sections 56 and 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says was misrepresented to her by the supplier. Miss M is repres... (9 pages)View decision -
Decision Reference DRN-3752427
13 Oct 2022 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-3752427 The complaint Miss W complains that Scottish Widows Limited failed to complete the transfer of her pension savings to another provider in a timely manner. What happened I issued a provisional decision on this complaint in August 2022. In that decision I explained why thought pa... (5 pages)View decision
