We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119464 results
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Decision Reference DRN-3518037
15 Jun 2022 Legal and General Assurance Society Limited UpheldInsuranceDRN-3518037 The complaint Mrs M is unhappy with Legal and General Assurance Society Limited’s decision to stop paying her claim. What happened Mrs M has income protection insurance through her employer. She suffers symptoms of fibromyalgia including, low mood, lower back pain, irritable bo... (3 pages)View decision -
Decision Reference DRN-3443332
15 Jun 2022 Ald Automotive Limited UpheldConsumer CreditDRN-3443332 The complaint Mr S complains about charges and credit file reports Ald Automotive Limited (“Ald”) made after he believed he had returned a car he was hiring through a finance agreement with them. What happened The details of this complaint are well known to both parties, so I w... (3 pages)View decision -
Decision Reference DRN-3545126
15 Jun 2022 London and Country Mortgages Ltd UpheldMortgagesDRN-3545126 The complaint Mr B and Mrs H complain that London and Country Mortgages Ltd (“L&C”) asked them for proof of ID which it didn’t need, then approached their solicitor without permission. They wanted some of their fees returned, and compensation of £500. What happened Mr B tol... (3 pages)View decision -
Decision Reference DRN-3493467
15 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3493467 The complaint Miss C and Mr P complain through their representative that Everyday Lending Limited trading as Everyday Loans (Everyday) lent them money on high cost loans that they were unable to afford to repay. What happened Everyday provided Miss C and Mr P with the following... (4 pages)View decision -
Decision Reference DRN-3489769
15 Jun 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3489769 The complaint Mr O complains that Revolut Ltd won’t refund money he lost after falling victim to a scam. What happened Mr O says that in July 2020 he responded to an advert placed by a company that offered a trading platform in cryptocurrency - I’ll refer to the company as H. M... (4 pages)View decision -
Decision Reference DRN-3541466
15 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3541466 Summary and background to the complaint Miss S has complained about overdraft charges and interest Barclays Bank UK PLC added to her current account. She’s said Barclays was irresponsible to offer her overdraft facilities given her financial circumstances, and that Barclays did... (3 pages)View decision -
Decision Reference DRN-3536045
15 Jun 2022 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-3536045 The complaint Mr J complains that The Royal London Mutual Insurance Society Limited gave him incorrect information about his employer’s pension contributions. He says as a result he has suffered a financial loss of £1300. What happened The details of this complaint are well kno... (3 pages)View decision -
Decision Reference DRN-3542715
15 Jun 2022 Yorkshire Building Society UpheldMortgagesDRN-3542715 The complaint Mr and Mrs M complain about the amount Yorkshire Building Society increased their contractual monthly payment by following a payment holiday. What happened On 6 September 2005, Mr and Mrs M took out a mortgage with Yorkshire Building Society (YBS). The mortgage h... (10 pages)View decision -
Decision Reference DRN-3452906
15 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3452906 The complaint Miss G has complained that HSBC Bank UK Plc reported inaccurate information about her account to the credit reference agencies, and that there were significant delays in correcting this information. What happened Miss G held a current account with HSBC that had an... (2 pages)View decision -
Decision Reference DRN-3544792
15 Jun 2022 Ageas Insurance Limited UpheldInsuranceDRN-3544792 The complaint Mr B has complained that Ageas Insurance Limited (Ageas) declined a claim on his commercial motor insurance policy following the theft of his van. What happened Mr B’s van was stolen so he called his insurer Ageas to make a claim. Ageas... (6 pages)View decision
