We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3881883
23 Jan 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-3881883 The complaint Mr P complains about Domestic & General Insurance Plc (DGI) and their failure to arrange a repair for his appliance following the claim he made on his insurance policy. What happened On 12 September 2022, Mr P took out an insurance policy underwritten by DGI f... (3 pages)View decision -
Decision Reference DRN-3853795
23 Jan 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3853795 The complaint Mr G complains Royal & Sun Alliance Insurance Limited (RSA) have unfairly declined his buildings insurance claim. All references to RSA also include its appointed agents. What happened The details of this complaint are well known to both parties, so I won’t re... (2 pages)View decision -
Decision Reference DRN-3919534
23 Jan 2023 Carcashpoint Limited UpheldConsumer CreditDRN-3919534 The complaint Mr M has complained that CarCashPoint Limited (“CCP”) was irresponsible to have agreed credit for him. What happened CCP provided Mr M with three loans. The first was for £1,500 taken out in August 2016. This was to be repaid over 18 months at £173 a month. The se... (4 pages)View decision -
Decision Reference DRN-3919906
23 Jan 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3919906 The complaint A pension scheme trust which I’ll call ‘C’ complains that Bank of Scotland Plc (‘BoS’) didn’t pay a cheque as expected and froze their account which caused them a financial loss. The complaint is brought on C’s behalf by their trustees Mr M and Mrs M. Mr and Mrs M... (7 pages)View decision -
Decision Reference DRN-3825765
23 Jan 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-3825765 The complaint S, a limited company, complains that Starling Bank Limited didn’t do enough to recover a payment it had made for an item it discovered wasn’t genuine. What happened S bought an item online for £149.99. When it received this, it says it wasn’t genuine. It raised th... (3 pages)View decision -
Decision Reference DRN-3856386
23 Jan 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3856386 The complaint Ms F is unhappy Metro Bank PLC hasn't reimbursed her for funds she lost to a scam investment. What happened The details of this complaint are well known to both parties, so I will not repeat them again here in detail. The facts are not in dispute so I will fo... (3 pages)View decision -
Decision Reference DRN-3612964
23 Jan 2023 Novia Financial Plc UpheldInvestmentsDRN-3612964 The complaint Mr B complains about Novia Financial Plc, referred to as “Novia” or “the business”. In short, he’s unhappy about the time taken to open his linked Stocktrade account and transfer funds. As a consequence, Mr B would like compensation for losses claimed. What happen... (5 pages)View decision -
Decision Reference DRN-3865207
23 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3865207 The complaint The estate of Mrs B has complained about how Barclays Bank UK PLC (“Barclays”) handled disputed transactions that took place on the late Mrs B’s current account. What happened On 28 January 2022, a representative (Mr B) of the late Mrs B noticed two payments made ... (3 pages)View decision -
Decision Reference DRN-3789809
23 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3789809 The complaint Miss D and Miss M complain about how QIC Europe Ltd (QIC) dealt with a claim under their home insurance policy for theft of a bicycle. QIC use agents to administer the policy and to assess claims. Reference to QIC includes these agents. What happened Miss D and Mi... (4 pages)View decision -
Decision Reference DRN-3896220
23 Jan 2023 KGM Underwriting Services Limited UpheldInsuranceDRN-3896220 The complaint Mr B complains that KGM Underwriting Services Limited didn’t store his car securely and then disposed of it and his belongings after a claim made on his motor insurance policy. He wants compensation for his lost personal belongings. What happened Mr B was in an ac... (3 pages)View decision
