We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3545639
15 Aug 2022 Connells Limited UpheldMortgagesDRN-3545639 The complaint Mr C and Miss W complain that Connells Limited spoke to them inappropriately and caused their offer for a property to be rejected when they said they didn’t want to take mortgage advice from Connell’s mortgage adviser. They ask for compensation and for Connells to... (3 pages)View decision -
Decision Reference DRN-3563753
15 Aug 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3563753 The complaint E, a limited company complains that PrePay Technologies Limited (PrePay) unfairly refused to open a business account. E, through its director, Mr M, wants PrePay to apologise, explain why it refused to open the account and pay compensation for the time taken and t... (2 pages)View decision -
Decision Reference DRN-3642670
15 Aug 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3642670 The complaint Ms F complains that Royal & Sun Alliance Insurance Limited (“RSA”) declined her claim for subsidence on her home insurance policy. What happened Ms F had home insurance that was underwritten by RSA. In 2021 she noticed water on the floor of an extension to the... (3 pages)View decision -
Decision Reference DRN-3649719
15 Aug 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3649719 The complaint Mr and Mrs P have complained that they were not happy with Shawbrook Bank Limited 's offer of settlement for his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr and Mrs P bought solar panels for their home in 2015. The purc... (2 pages)View decision -
Decision Reference DRN-3465057
15 Aug 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3465057 The complaint Mrs D has complained that J D Williams & Company Limited irresponsibly lent to her. What happened Mrs D opened a shopping account with J D Williams in May 2016. Her account limit was initially very low - £200. Over the course of the next two years Mrs D’s acco... (4 pages)View decision -
Decision Reference DRN-3622797
15 Aug 2022 Business Insurance Solutions Limited UpheldInsuranceDRN-3622797 The complaint Mr K complains that Business Insurance Solutions Limited (BISL) cancelled his commercial motor insurance policy after he had paid a missed premium. He wants compensation for his subsequent losses. What happened Mr K missed a monthly direct debit payment for his po... (2 pages)View decision -
Decision Reference DRN-3649124
15 Aug 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3649124 The complaint Mr M complains that ReAssure Limited failed to provide him with clear and accurate information about some pension benefits that he was entitled to receive. And he further complains that ReAssure failed to send him the vesting application forms that he requested in... (5 pages)View decision -
Decision Reference DRN-3649520
15 Aug 2022 AWP P&C SA UpheldInsuranceDRN-3649520 The complaint Ms A complains that AWP P&C SA mishandled her claim on a home emergency insurance policy. Where I refer to AWP, I refer to the above-named company and I include its home assistance provider and others insofar as I hold AWP responsible for their acts or omissio... (2 pages)View decision -
Decision Reference DRN-3605189
15 Aug 2022 Wirecard Card Solutions Limited UpheldBanking and PaymentsDRN-3605189 The complaint Ms M complains that Wirecard Card Solutions Limited (“Wirecard”) have failed to account for funds which were supposed to be sent to her mortgage provider. What happened The background to this complaint is well known to both parties, so I won’t go over it in great ... (2 pages)View decision -
Decision Reference DRN-3561088
15 Aug 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3561088 The complaint Mr P complains that PayrNet Limited (‘Pockit’) refused to refund £220 which failed to dispense when he tried to withdraw funds from a cash machine. He also complains that they closed his account. What happened Mr P had a pre-paid Pockit branded account – who provi... (2 pages)View decision
