We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3882102
23 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3882102 The complaint W, a limited company, complains that HSBC UK Bank Plc removed a payment from its account in error. What happened W says it sold an item for £5,100. It received a faster payment from the buyer on 16 August 2022 and released the goods. The next day HSBC reversed the... (2 pages)View decision -
Decision Reference DRN-3915270
23 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3915270 The complaint Mr M complains about his insurer, QIC Europe Limited (QIC) under his home insurance policy. Mr M’s complaint is about how QIC handled a claim for problems with a septic tank at his property. Any reference to QIC in this decision includes their agents. What happene... (5 pages)View decision -
Decision Reference DRN-3713422
23 Jan 2023 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3713422 The complaint Mrs W complains that her home insurer, National Farmers' Union Mutual Insurance Society Limited (NFU), handled her claim for flood damage very poorly, causing delays and limiting payment for aspects of her claim. What happened Mrs W’s home was flooded in Febr... (3 pages)View decision -
Decision Reference DRN-3825803
23 Jan 2023 Forsakringsaktiebolaget Agria (publ) UpheldInsuranceDRN-3825803 The complaint Mr N’s unhappy with Forsakringsaktiebolaget Agria (publ)’s, trading as Agria Forsakring (AF), decision to decline his claim made on a pet insurance policy. What happened Mr N’s annual policy for his pet dog started in October 2021. He contacted AF to make a claim ... (3 pages)View decision -
Decision Reference DRN-3918957
23 Jan 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3918957 The complaint Mr E complains that PayPal (Europe) Sarl et Cie SCA blocked a payment he wanted to make but didn’t alert him to this which led to the payment being taken several times. He’d like to be compensated for the inconvenience. What happened Mr E attempted to make a purch... (3 pages)View decision -
Decision Reference DRN-3916775
23 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3916775 The complaint Mr W complains about how Admiral Insurance (Gibraltar) Limited (“Admiral”) handled a claim on his motor insurance policy. What happened Mr W had a motor insurance policy with Admiral covering his car, which is mainly used by his family members. In December 2021 hi... (6 pages)View decision -
Decision Reference DRN-3534272
23 Jan 2023 Worldwide Currencies Limited UpheldBanking and PaymentsDRN-3534272 The complaint A company, which I’ll refer to as B, complains that Worldwide Currencies Limited (‘WCL’) won’t refund the money it’s lost to a scam. Mrs T, who is a director of B, brings the complaint on B’s behalf. What’s happened? B has fallen victim to an email interception sc... (5 pages)View decision -
Decision Reference DRN-3905692
23 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3905692 Complaint Miss N has complained about a loan Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says the loan was unaffordable. Background Everyday Loans provided Miss N with a loan for £3,000.00 in November 2016. This loan had an APR of 106.8% and a te... (3 pages)View decision -
Decision Reference DRN-3658536
22 Jan 2023 The New India Assurance Company Limited UpheldInsuranceDRN-3658536 The complaint Mrs D complains on behalf of limited company “N” about The New India Assurance Company Limited’s decision to decline a claim for contents following an escape of water at N’s commercial premises. What happened Following a leak at N’s premises in June 2020, Mrs D ma... (3 pages)View decision -
Decision Reference DRN-3780979
20 Jan 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3780979 The complaint Mrs T complains about a bond she invested into, issued by Basset & Gold Plc (“B&G Plc”). She says the bond was mis-sold to her, and that she was misled into thinking it was a safe, well-diversified investment that was covered by the FSCS. She says she was ... (25 pages)View decision
