We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3869293
5 May 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-3869293 The complaint Mr O says the advice given and the arrangements made by St. James’s Place Wealth Management PLC (SJP) to switch his two occupational money purchase plans and a personal pension into a Retirement Account were unsuitable. What happened The advice Mr O complains abou... (9 pages)View decision -
Decision Reference DRN-4011595
5 May 2023 JC International Acquisition LLC UpheldConsumer CreditDRN-4011595 The complaint Mr K complains JC International Acquisition LLC (JC) have harassed him regarding a debt. What happened There are several parties involved in this complaint: C – they were the original lender JC – they are the current owners of the debt B – they are the debt col... (3 pages)View decision -
Decision Reference DRN-3734029
5 May 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3734029 The complaint Mr R complains that Monzo Bank Ltd won’t refund him the money he lost when he fell victim to a purchase scam. What happened Both sides are aware of the circumstances of the complaint. But I will begin by briefly summarising what happened. Mr R holds a current acco... (4 pages)View decision -
Decision Reference DRN-4094003
4 May 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-4094003 The complaint Mr N complains that a car acquired with finance from MotoNovo Finance Limited wasn’t of satisfactory quality. What happened In April 2021 Mr N was supplied with a car and entered into a hire purchase agreement. Mr N experienced issues with the car which couldn’t b... (2 pages)View decision -
Decision Reference DRN-3808332
4 May 2023 Computershare Investor Services Plc UpheldInvestmentsDRN-3808332 The complaint Miss G complains that Computershare Investor Services Plc (Computershare) gave her incorrect information regarding replacing a share certificate. As a result of the delay caused by Computershare’s error, Miss G says she was unable to sell the shares she held in th... (3 pages)View decision -
Decision Reference DRN-4055619
4 May 2023 ComplianceTrak Limited UpheldInsuranceDRN-4055619 The complaint Mr E complains Compliance Trak Limited dealt with his motor warranty claims unfairly. What happened Mr E’s unhappy with how Compliance Trak handled two warranty claims. He feels the policy was mis-sold, so would like a full refund of the premium. Our investigator ... (2 pages)View decision -
Decision Reference DRN-4080985
4 May 2023 Zurich Insurance PLC UpheldInsuranceDRN-4080985 The complaint Mrs B has complained about how Zurich Insurance PLC (Zurich) dealt with a claim under her home insurance policy. What happened Mrs B contacted Zurich to make a claim following a flood at her home. As the claim continued, Mrs B raised some complaints as she was con... (3 pages)View decision -
Decision Reference DRN-4112395
4 May 2023 AWP P&C SA UpheldInsuranceDRN-4112395 The complaint Mr M and Mrs G complain about how AWP P&C SA dealt with a claim against their travel insurance policy. Reference to AWP includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. ... (4 pages)View decision -
Decision Reference DRN-3740410
4 May 2023 Santander UK Plc UpheldBanking and PaymentsDRN-3740410 The complaint Miss K has complained that Santander UK Plc unreasonably refused to refund a series of transactions debited from her account between 17 and 18 December 2021 following the loss or theft of her phone and debit card on 17 December. What happened After Miss K had been... (3 pages)View decision -
Decision Reference DRN-4112017
4 May 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-4112017 The complaint Mr H complains that Loans 2 Go Limited lent to him irresponsibly. He has said that he was given a loan having just taken a high interest loan and having multiple large debts. What happened Mr H was approved for one loan on 16 July 2022 and complained to Loans 2 Go... (4 pages)View decision