We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4112855
4 May 2023 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-4112855 The complaint Ms M complains about the acts of Mr M2. She says he gave her unsuitable advice to switch her pension to a self-invested personal pension (SIPP) to make a high-risk investment. She says Quilter Financial Services Ltd (Quilter Financial) is responsible because Mr M2... (10 pages)View decision -
Decision Reference DRN-4066228
4 May 2023 Clydesdale Bank Plc UpheldConsumer CreditDRN-4066228 The complaint Miss E complains Clydesdale Bank Plc trading as Virgin Money (‘Clydesdale’) has acted unfairly in relation to a loan it provided her with. What happened Clydesdale approved Miss E for a £6,400 loan. Miss E says this loan was used to settle a third-party loan (I’ll... (3 pages)View decision -
Decision Reference DRN-4074741
4 May 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4074741 The complaint Miss D complains Madison CF UK Limited trading as 118 118 Money (‘118 118 Money”) irresponsibly lent to her. Miss D did have a previous loan with 118 118 Money, but she is only complaining about the most recent loan which is set out below. What happened Miss D was... (3 pages)View decision -
Decision Reference DRN-3900175
4 May 2023 Tesco Underwriting Limited UpheldInsuranceDRN-3900175 The complaint Mr K complains that Tesco Underwriting Limited made unfair deductions to his home insurance claim, specifically in respect of gold jewellery. What happened Mr K had home insurance with Tesco and made a claim following a burglary. The claim was accepted by Tesco, b... (3 pages)View decision -
Decision Reference DRN-4085962
4 May 2023 esure Insurance Limited UpheldInsuranceDRN-4085962 The complaint Mr A is complaining about the way esure Insurance Limited has settled a claim he made on his car insurance policy. What happened In October 2022 Mr A contacted esure to claim on his car insurance policy for a stolen vehicle. esure had concerns about the claim, but... (3 pages)View decision -
Decision Reference DRN-3996290
4 May 2023 Sabre Insurance Company Limited UpheldInsuranceDRN-3996290 The complaint Mr A complains about how much Sabre Insurance Company Limited (“Sabre”) refunded him when he cancelled his motorcycle insurance policy. What happened Mr A took out a motorcycle insurance policy with Sabre in August 2022. He paid the entire annual premium of £1,930... (3 pages)View decision -
Decision Reference DRN-4002423
4 May 2023 Contis Financial Services Limited UpheldBanking and PaymentsDRN-4002423 The complaint Mr F complains that Contis Financial Services Limited gave him inaccurate information about how long it would take for funds that he did not receive from a cash machine to be returned to him, causing him additional stress at a difficult time. What happened On 21 D... (2 pages)View decision -
Decision Reference DRN-4096044
4 May 2023 The Royal Bank of Scotland Plc UpheldMortgagesDRN-4096044 The complaint Mr B complains that The Royal Bank of Scotland Plc took too long to return surplus funds to him after it took possession and sold his property. He asks that RBS pays the funds to him with compound interest at 8% and pays compensation for the distress caused. What ... (3 pages)View decision -
Decision Reference DRN-3887801
4 May 2023 Kathryn Brown UpheldPensions and AnnuitiesDRN-3887801 The complaint Mr R complains about the advice given by Kathryn Brown to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension plan. He says the advice was unsuitable for him and believes this has caused a financial loss. What ha... (10 pages)View decision -
Decision Reference DRN-4113805
4 May 2023 Switch Health Ltd UpheldInsuranceDRN-4113805 The complaint Mr M and Mrs T are unhappy that Switch Health Limited mis-sold them a private medical insurance policy. What happened Mr M and Mrs T (and their son) had the benefit of a group private medical insurance policy (underwritten by an insurer I’ll refer to as ‘A1’) thro... (3 pages)View decision