We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3542808
17 Jun 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3542808 The complaint Mr and Mrs S complain about the way Barclays Bank UK PLC have handled their mortgage account. Specifically, they’re unhappy that the flexible features of the mortgage were removed following a payment deferral, and the impact this has had on their credit files as a... (11 pages)View decision -
Decision Reference DRN-3548679
17 Jun 2022 esure Insurance Limited UpheldInsuranceDRN-3548679 The complaint Mrs L complains about how esure Insurance Limited handled an escape of water claim she made on her buildings and contents insurance policy. What happened After an escape of water, Mrs L called to make a claim to esure under her buildings and contents insurance pol... (2 pages)View decision -
Decision Reference DRN-3345217
17 Jun 2022 Morses Club PLC UpheldConsumer CreditDRN-3345217 The complaint Miss B complains that Morses Club PLC lent to her irresponsibly. What happened Miss B has been a customer of Morses, or the companies Morses took over in the past, for many years. In all Miss B complains about 23 loans. Most of our adjudicator’s detailed table of ... (5 pages)View decision -
Decision Reference DRN-3549881
17 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3549881 The complaint Mr and Mrs K complain that HSBC UK Bank Plc won’t refund money they lost to a binary options investment scam. As most of the correspondence is from Mr K, I’ll treat all submissions as having come from him in this decision. What happened Around October 2017, Mr K ... (5 pages)View decision -
Decision Reference DRN-3506273
17 Jun 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3506273 The complaint Mr and Mrs H complain that Royal & Sun Alliance Insurance Limited (“RSA”) have unfairly declined to pay costs related to an escape of water claim under their home insurance policy. What happened The background of this complaint is well known to all parties, so... (3 pages)View decision -
Decision Reference DRN-3549777
17 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3549777 The complaint Mr and Mrs E complain that HSBC UK Bank Plc won’t refund money they lost to a binary options investment scam. As most of the correspondence is from Mr E, I’ll treat all submissions as having come from him in this decision. What happened Around November 2017, Mr E,... (7 pages)View decision -
Decision Reference DRN-3289616
17 Jun 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3289616 The complaint Miss L complains about the quality of the car she acquired through a conditional sale agreement taken out with Moneybarn No.1 Limited t/a Moneybarn in July 2020. What happened In July 2020, Miss L took out a conditional sale agreement to buy a used car. She says w... (3 pages)View decision -
Decision Reference DRN-3449273
17 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3449273 The complaint Miss Y complains that HSBC Bank UK Plc (“HSBC”) have failed to refund over £18,000 she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In summary, Miss Y se... (6 pages)View decision -
Decision Reference DRN-3344722
17 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3344722 The complaint Mr B is unhappy that NewDay Ltd approved him for new and further credit, all of which he feels were unaffordable for him at those times. What happened Mr B applied for a NewDay administered credit account in March 2015. His application was successful, and NewDay p... (4 pages)View decision -
Decision Reference DRN-3518007
17 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3518007 The complaint Mr V complains that AvantCredit of UK, LLC lent to him irresponsibly. What happened Mr V took two loans. Here is a brief table of the loans approved for him. We have a little information about loan 1 from Mr V and we have not received any information about loan 1 ... (4 pages)View decision
