We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
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Decision Reference DRN-3264620
12 Oct 2022 Capital Professional Limited UpheldPensions and AnnuitiesDRN-3264620 The complaint Mr F’s complaint, against Capital Professional Limited trading as Ascot Lloyd (and referred to as such below) is about fund management charges which Mr F says weren’t properly disclosed. What happened I don’t think there’s any dispute about what happened. In 2017 ... (4 pages)View decision -
Decision Reference DRN-3747410
12 Oct 2022 Progressive Money Limited UpheldConsumer CreditDRN-3747410 The complaint Ms M complains through her representative that Progressive Money Limited (PML) irresponsibly lent her money that she couldn’t afford to repay. What happened PML provided Ms M with a loan of £6,000 on 7 June 2017, repayable over 60 months at the rate of £266.25 a m... (3 pages)View decision -
Decision Reference DRN-3662399
12 Oct 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3662399 The complaint Mr B complains about the way that Fairmead Insurance Limited administered his personal income protection insurance policies. What happened In 2014, Mr B was sold four income protection insurance policies by a broker. Three of those policies were branded as ‘Lifest... (4 pages)View decision -
Decision Reference DRN-3644921
12 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3644921 The complaint Mr S has complained that National Westminster Bank Plc (“Nat West”) haven’t followed his communication preference not to receive post. Nor did they explain their solution to stop post being sent would stop Mr S being able to access statements. What happened Mr S ... (3 pages)View decision -
Decision Reference DRN-3699308
12 Oct 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3699308 The complaint Mrs P complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) failed to pursue a mis-sold payment protection insurance (PPI) claim. What happened In July 2019, Mrs P instructed FTR to pursue a mis-sold PPI claim with one of her lenders I’ll call... (3 pages)View decision -
Decision Reference DRN-3680902
12 Oct 2022 Society of Lloyd's UpheldInsuranceDRN-3680902 The complaint Mr M complains that Society of Lloyd’s (“SoL”) has unfairly settled a claim under his all risks marine insurance policy. Any reference to Mr M or SoL includes any respective agents or representatives. What happened The background of this complaint is well known to... (8 pages)View decision -
Decision Reference DRN-3634263
12 Oct 2022 Legal and General Assurance Society Limited UpheldInsuranceDRN-3634263 The complaint Mr L is unhappy with Legal and General Assurance Society Limited’s handling of his claim. What happened Mr L had income protection cover with L&G. He had two policies, one with a 26-week deferred period and the other with a 52-week deferred period. Mr L was di... (2 pages)View decision -
Decision Reference DRN-3747765
12 Oct 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3747765 The complaint Ms U complains Bank of Scotland plc trading as Halifax (Halifax) added her details to a fraud database and closed her accounts. What happened Ms U paid in a cheque from her father, drawn on another bank, B. B told Halifax the cheque was fraudulent, and Halifax blo... (3 pages)View decision -
Decision Reference DRN-3245141
12 Oct 2022 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3245141 The complaint Mr M complains about advice received from St James’s Place Wealth Management Plc (“SJP”) to invest in a series of Enterprise Investment Schemes (“EIS”). What happened Mr M took out three consecutive EISs in 2014, 2015 and 2016 for £40,000, £40,000 and £45,000 resp... (6 pages)View decision -
Decision Reference DRN-3748838
12 Oct 2022 Sterling Wealth Ltd UpheldPensions and AnnuitiesDRN-3748838 The complaint Mr A complains that he was given poor advice by Sterling Wealth Ltd to transfer pension funds into a portfolio which was unsuitable and as a result has suffered a loss. What happened In 2013 Mr A’s then independent financial adviser (“IFA”) assessed his attitude t... (5 pages)View decision
