We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3515487
12 Aug 2022 Studio Retail Limited UpheldConsumer CreditDRN-3515487 The complaint Mr D complains that Studio Retail Limited (“SRL”) have provided poor customer service and about issues involving arrears on his account. He’s also unhappy they’ve delayed in sending him information and complains about issues linked to a refund they sent. Mr D also... (3 pages)View decision -
Decision Reference DRN-3620742
12 Aug 2022 Brazier Consulting Services Ltd UpheldClaims ManagementDRN-3620742 The complaint Mrs D and Mr D complain that Brazier Consulting Services Ltd (BCS) failed to pursue mis- sold payment protection insurance (PPI) claims which meant they’d lost the opportunity to have their complaint investigated. What happened In July 2019, Mrs D and Mr D instruc... (3 pages)View decision -
Decision Reference DRN-3646397
12 Aug 2022 Ageas Insurance Limited UpheldInsuranceDRN-3646397 The complaint Mr and Mrs L have complained about their home insurer Ageas Insurance Limited in respect of a claim they made for damage to the conservatory at their home. Mr L has mainly dealt with the claim and complaint, so my findings will mainly refer to him. What happened M... (3 pages)View decision -
Decision Reference DRN-3306542
12 Aug 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3306542 The complaint Mr H, on behalf of C, complains that Fairmead Insurance Ltd unfairly declined a claim C’s business protection insurance policy. All references to Fairmead include their claims handlers. What happened C has the benefit of a business protection insurance policy. Mr ... (4 pages)View decision -
Decision Reference DRN-3566166
12 Aug 2022 Lifesearch Partners Limited UpheldInvestmentsDRN-3566166 The complaint Mr and Mrs J complain they are paying more for their Whole of Life (WOL) plan than they should be because Lifesearch Partners Limited didn’t complete the application for the plan properly, which led to a higher premium being payable. What happened Mr and Mrs J wan... (16 pages)View decision -
Decision Reference DRN-3632503
12 Aug 2022 QIC Europe Ltd UpheldInsuranceDRN-3632503 The complaint Miss A complains QIC Europe Ltd (QIC) wrongly refused to provide legal expenses insurance (LEI) cover for her partner to pursue a claim for personal injury following a car accident, even though she was a “named driver” under her motor policy. And she was unhappy w... (2 pages)View decision -
Decision Reference DRN-3644289
12 Aug 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3644289 The complaint Mr C complains that Mitsubishi HC Capital UK plc trading as Hitachi Capital Vehicle Solutions wrongly recorded adverse information about his account with credit reference agencies. What happened Mr C acquired a car by way of a Hire Agreement with Hitachi. He says ... (4 pages)View decision -
Decision Reference DRN-3622720
12 Aug 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3622720 The complaint Mr B complains that Haven Insurance Company Limited haven’t paid enough for his van after he claimed on his commercial vehicle insurance policy. What happened Mr B’s van was stolen so he claimed on his commercial vehicle insurance policy with Haven. Haven accepted... (2 pages)View decision -
Decision Reference DRN-3536555
12 Aug 2022 London and Country Mortgages Ltd UpheldMortgagesDRN-3536555 The complaint Mr S complains that the failure by London and Country Mortgages Ltd (“L&C”) to respond to his communications meant that he missed out on a more favourable interest rate product than the one he eventually took out. Mr S wants to be compensated for the £1,507.60... (2 pages)View decision -
Decision Reference DRN-3608306
12 Aug 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3608306 The complaint P, a limited company, complains that HSBC UK Bank Plc set up its account incorrectly and now insists that it opens a new account. What happened P opened an account with HSBC in 2008. It says it went through a safeguard exercise to confirm the details off its busin... (3 pages)View decision
