We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4112596
4 May 2023 Cambridge Building Society UpheldMortgagesDRN-4112596 The complaint Mr M complains Cambridge Building Society didn’t have arrangements in place to accommodate his hearing needs when he wanted to apply for a mortgage. He complains that he’s lost out as a result. What happened Mr M and his wife are hard of hearing and until recently... (3 pages)View decision -
Decision Reference DRN-3957668
4 May 2023 Euroins AD UpheldInsuranceDRN-3957668 The complaint Ms H is unhappy that Euroins AD has declined a claim she made on her travel insurance policy. What happened Ms H was on holiday with her two daughters. They had luggage stolen from a car and claimed on their travel insurance policy. Ms H said the suitcases contain... (3 pages)View decision -
Decision Reference DRN-4110487
4 May 2023 CASLP Ltd UpheldInvestmentsDRN-4110487 The complaint Mr H complained, through a claims management company (CMC), that CASLP Ltd (trading as Sanlam Life and Pensions UK Limited (‘Sanlam’) provided unsuitable investment advice when it recommended Mr H to invest in a savings programme which also included life insurance... (8 pages)View decision -
Decision Reference DRN-4092375
4 May 2023 HSBC UK Bank Plc UpheldMortgagesDRN-4092375 The complaint Mrs C and Mr P are unhappy with HSBC UK Bank Plc’s (HSBC) reporting to credit reference agencies (CRAs) in relation to their mortgage. What happened Mrs C and Mr P held a repayment mortgage with HSBC, originally taken out in 2020. The mortgage was made up of two s... (5 pages)View decision -
Decision Reference DRN-4083801
4 May 2023 Madison CF UK Limited UpheldConsumer CreditDRN-4083801 The complaint Mr T says Madison CF UK Limited, trading as 118 118 Money, irresponsibly lent to him. What happened Mr T took out a loan for £3,400 over 36 months on 10 May 2021. The monthly repayments were £150.95 and the total repayable was £5,434.20. Mr T fell behind with his ... (4 pages)View decision -
Decision Reference DRN-4111538
4 May 2023 Curve UK Limited UpheldBanking and PaymentsDRN-4111538 The complaint Mr T complains about how Curve OS Limited handled his refunds and poor customer service they gave him. What happened Mr T had received refunds to his Curve Cash account instead of the original payment card. He had tried several times to get Curve to pay the money ... (3 pages)View decision -
Decision Reference DRN-3921395
4 May 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3921395 The complaint Mr R complains that Accredited Insurance (Europe) Ltd (Accredited) disposed of the salvage of his car resulting in a financial loss for him. What happened Mr R’s car was stolen and subject to an arson attack. A separate complaint has been considered by our service... (3 pages)View decision -
Decision Reference DRN-4111432
4 May 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4111432 The complaint Mr M complains about Haven Insurance Company Limited’s (“Haven”) valuation of his car following a claim under his car insurance. He also complains about the repairs carried out following a previous claim and about the price he has been paying for his insurance. Wh... (4 pages)View decision -
Decision Reference DRN-4109843
4 May 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4109843 The complaint Mr and Mrs J complain that AA Underwriting Insurance Company Limited declined their claim on their home insurance. What happened Mr and Mrs J had home insurance that’s underwritten by AA. In February 2022 there was a storm that caused damage to their property. The... (3 pages)View decision -
Decision Reference DRN-3933829
4 May 2023 Society of Lloyd's UpheldInsuranceDRN-3933829 The complaint Mr B has complained about the way that Society of Lloyd’s has dealt with his sickness claim on a mortgage payment protection insurance (PPI) policy. What happened Mr B first contacted the underwriters to make a claim in July 2021. It was finally accepted in April ... (2 pages)View decision