We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3874412
20 Jan 2023 MBNA Limited UpheldBanking and PaymentsDRN-3874412 The complaint Mr R complains that MBNA Limited (MBNA) didn’t default his account when he entered into a debt management plan (dmp) in June 2017. He would like MBNA to change the default date on his credit file from February 2018 to June 2017 What happened The details of this c... (2 pages)View decision -
Decision Reference DRN-3907574
20 Jan 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-3907574 The complaint Mr L complains that Grove Pension Solutions Limited wrongly advised him to transfer his defined benefit pension to a personal pension and about the affect this had on this lifetime allowance. What happened In May 2020 Mr L met a financial adviser (who I will call ... (11 pages)View decision -
Decision Reference DRN-3428138
20 Jan 2023 PayrNet Limited UpheldBanking and PaymentsDRN-3428138 The complaint Ms D complains that PayrNet Limited blocked and closed her account. Some of the funds were returned to source. She would like the remaining funds released. What happened Ms D had an account with PayrNet. In April 2021 PayrNet restricted the account to conduct a re... (3 pages)View decision -
Decision Reference DRN-3818083
20 Jan 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3818083 The complaint Ms E complains that Mitsubishi HC Capital UK Plc (MHCC) supplied her with a car that wasn’t fit for purpose, and charged her excessive fees when she terminated the hire agreement early. What happened In October 2017 Ms E was supplied with a new car through a hire... (7 pages)View decision -
Decision Reference DRN-3588893
20 Jan 2023 KLO Financial Services Ltd UpheldPensions and AnnuitiesDRN-3588893 The complaint Mr D complains that KLO Financial Services Ltd (KLO) gave him unsuitable advice to transfer a defined benefit occupational pension scheme (OPS) he held with his former employer to a Self-Invested Personal Pension (SIPP). Mr D is being represented by a third party,... (9 pages)View decision -
Decision Reference DRN-3915876
20 Jan 2023 Creation Financial Services Limited UpheldConsumer CreditDRN-3915876 The complaint Mr A complains about the management and administration of his ‘account’ by Creation Financial Services Limited (“Creation”). In particular Mr A is unhappy with information recorded by Creation with one or more third party credit reference agencies in respect of hi... (4 pages)View decision -
Decision Reference DRN-3861876
20 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3861876 The complaint Mr H complains about how Admiral Insurance (Gibraltar) Limited handled his buildings insurance claim after there’d been an escape of water. What happened In March 2020, there was a leak from a pipe in Mr H’s bathroom. The escape of water went unnoticed as the cist... (4 pages)View decision -
Decision Reference DRN-3910286
20 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3910286 The complaint Ms G complains that U K Insurance Limited trading as Privilege (UKI) unfairly declined a subsidence claim he made on his buildings insurance policy. Reference to UKI includes its agents. What happened Ms G holds a buildings insurance policy with UKI. She made a cl... (2 pages)View decision -
Decision Reference DRN-3915834
20 Jan 2023 Lloyds Bank PLC UpheldInvestmentsDRN-3915834 The complaint Mrs B has complained that she was given unsuitable advice by Lloyds Bank PLC (‘Lloyds’) in October 2000. Mrs B believes she has been disadvantaged financially as a result of receiving the advice. Mrs B is represented by a third party but for ease of reference in t... (9 pages)View decision -
Decision Reference DRN-3826759
20 Jan 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3826759 The complaint Mr W complains about the way AXA Insurance UK Plc handled and settled a claim against his buildings insurance policy. What happened Mr W reported a storm damaged his garage in 2021. AXA accepted the claim, and, despite delays, cash settled it based on their prefer... (3 pages)View decision
