We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4111410
4 May 2023 Arch Insurance (UK) Limited UpheldInsuranceDRN-4111410 The complaint L, a limited company, complains that Arch Insurance (UK) Limited (“Arch”) has unfairly declined a claim made under its business protection insurance policy. Any reference to L or Arch includes respective agents or representatives. What happened The background of t... (5 pages)View decision -
Decision Reference DRN-3988946
4 May 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3988946 The complaint Mr H complains that Casualty & General Insurance Company (Europe) Ltd unfairly refused to pay his pet insurance claims. My references to Casualty & General include its agents. What happened Mr H made two separate claims for his dog. The first was for ear i... (4 pages)View decision -
Decision Reference DRN-3645721
3 May 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3645721 The complaint Mr B complains St James’s Place Wealth Management Plc (SJP) provided unsuitable advice and poor service. He complains that SJP recommended he invest partly in a money fund in case investment markets fell in future and that SJP then failed to advise him to move fro... (7 pages)View decision -
Decision Reference DRN-3645784
3 May 2023 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3645784 The complaint Miss A complains St James’s Place Wealth Management Plc (SJP) provided unsuitable advice and poor service. She complains that SJP recommended she invest partly in a money fund in case investment markets fell in future and that SJP then failed to advise her to move... (7 pages)View decision -
Decision Reference DRN-4078037
3 May 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4078037 The complaint Mr M complains that NewDay Ltd trading as Marbles lent to him irresponsibly. What happened Mr M’s complaint is about a credit card provided by NewDay. The account was opened in September 2020 with an initial credit limit of £600. The credit limit was increased to ... (2 pages)View decision -
Decision Reference DRN-4055548
3 May 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4055548 The complaint Mr D complains Revolut Ltd (“Revolut”) blocked and then closed his account. He also complains Revolut sent an indemnity to his other bank, but erroneously told him it wasn’t holding those funds. What happened In October 2020, Revolut blocked Mr D’s account whilst ... (4 pages)View decision -
Decision Reference DRN-4110341
3 May 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4110341 The complaint Mr B complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2013, Mr B says he was approached by a... (42 pages)View decision -
Decision Reference DRN-4078569
3 May 2023 Raymond James Investment Services Ltd UpheldPensions and AnnuitiesDRN-4078569 The complaint Mr B complains that Raymond James Investment Services Limited (“Raymond James”) gave unsuitable advice to invest in an unregulated collective investment scheme (“UCIS”), which was too risky for his risk profile. He says when he transferred his pension away from Ra... (5 pages)View decision -
Decision Reference DRN-3771160
3 May 2023 HSBC UK Bank Plc UpheldInvestmentsDRN-3771160 The complaint Mrs C complains that HSBC UK Bank Plc didn’t update her account following a stock split and she couldn’t sell her shares. By the time her account showed the new shareholding, the share price had moved. She wants HSBC to compensate her for the financial loss. The c... (2 pages)View decision -
Decision Reference DRN-4107617
3 May 2023 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-4107617 The complaint Mr J complains about the service he received from Hargreaves Lansdown Asset Management Limited, referred to as “the business” or “HL”. In short, he says that between September 2021 and March 2022, the business unjustifiably prevented him from drawing down, supplem... (5 pages)View decision