We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3795921
19 Jan 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3795921 The complaint Mr J complains that Aviva Life & Pensions UK Limited (Aviva) unfairly refused his request to confirm the name of his original employer each time it sends him correspondence regarding his two pension policies. He’d also like to receive a single P60 for his two ... (6 pages)View decision -
Decision Reference DRN-3429398
19 Jan 2023 Futures Assured Ltd UpheldPensions and AnnuitiesDRN-3429398 The complaint Mr A complains about the advice he was given by Futures Assured Ltd to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was flawed and unsuitable for him, he believes he should have been ad... (12 pages)View decision -
Decision Reference DRN-3888439
19 Jan 2023 AWP P&C SA UpheldInsuranceDRN-3888439 The complaint Mr S complains that AWP P&C SA delayed in dealing with his claim under his Missed Event insurance, and deducted a handling fee that they shouldn’t have . What happened Mr S booked tickets for events on 17 and 20 June 2022 and bought Missed Event insurance from... (2 pages)View decision -
Decision Reference DRN-3908182
19 Jan 2023 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-3908182 The complaint Mr M complains that St. James's Place Wealth Management Plc (SJP) poorly processed the transfer of his previous self-invested personal pension (SIPP) to an SJP retirement account. He explains that this caused his pension fund to be disinvested for an unreason... (4 pages)View decision -
Decision Reference DRN-3892814
19 Jan 2023 Covea Insurance plc UpheldInsuranceDRN-3892814 The complaint Mr H and Mrs H complain that Covea Insurance plc avoided their motor insurance policy (treated it like it never existed) and refused to pay for their repairs following an accident. Mrs H is a named driver on Mr H’s policy. What happened Mr H took out a motor insur... (3 pages)View decision -
Decision Reference DRN-3821984
19 Jan 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3821984 The complaint Mr B complains about a delay and poor service by National Westminster Bank Plc when he tried to make an international transfer. What happened Mr B visited a NatWest branch in June 2022 and instructed an international transfer. But branch staff failed to include th... (2 pages)View decision -
Decision Reference DRN-3660777
19 Jan 2023 Great Lakes Insurance SE UpheldInsuranceDRN-3660777 The complaint Mrs B is unhappy that Great Lakes Insurance SE only agreed to offer a proportionate settlement of a claim made under a travel insurance policy in respect of her husband, Mr B. What happened Mr and Mrs B had the benefit of an annual, multi-trip, travel insurance po... (4 pages)View decision -
Decision Reference DRN-3890810
19 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3890810 The complaint Miss D complains that U K Insurance Limited (UKI) cancelled her motor insurance policy and won’t pay her claim. What happened Miss D made changes to her premium payment dates, but UKI said she missed one payment. UKI sent Miss D reminders, a notice of cancellation... (2 pages)View decision -
Decision Reference DRN-3672800
19 Jan 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3672800 The complaint Mr O complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded a payment he says he didn’t make or otherwise authorise. What happened Mr O says that on 13 and 14 March 2022 he received two calls from individuals who said they were from Monzo but he now knows were sc... (3 pages)View decision -
Decision Reference DRN-3910511
19 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3910511 The complaint Miss L has complained about her car insurer U K Insurance Ltd (UKI) regarding a claim she made when she was involved in an accident. What happened Miss L had an accident in May 2021. She spoke to UKI and was told she’d have a hire car the next ... (7 pages)View decision
