We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4064799
3 May 2023 eBay Commerce UK Ltd UpheldBanking and PaymentsDRN-4064799 The complaint Mr T complains that eBay Commerce (“eBay”) hasn’t help him during a dispute he had about an item he sold on eBay marketplace. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in disput... (2 pages)View decision -
Decision Reference DRN-3985644
3 May 2023 Society of Lloyd's UpheldInsuranceDRN-3985644 The complaint Mr K complains that Society of Lloyd's offered an unfair settlement following a claim on his property insurance policy for storm damage. What happened Mr K had property insurance with Society of Lloyd’s for a property he owns and rents out, which he took out ... (4 pages)View decision -
Decision Reference DRN-4095969
3 May 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4095969 The complaint A limited company, while I’ll refer to as P, complains that The Royal Bank of Scotland Plc has unfairly failed to compensate it for consequential losses arising from the bank’s failure to give due consideration to its restructuring proposals. P is legally represen... (5 pages)View decision -
Decision Reference DRN-4108324
2 May 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4108324 The complaint Mr W says Aviva Life & Pension UK Limited wouldn’t allow him to take his pension benefits in the way he wanted from his existing pension. And that it was responsible for him receiving a reduced transfer value and therefore less tax-free cash (TFC) than he had ... (5 pages)View decision -
Decision Reference DRN-3824825
2 May 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3824825 The complaint Miss G complains about Casualty & General Insurance Company (Europe) Ltd (CG) declining a claim under her pet insurance policy for treatment of her dog. References to CG include their agents who administer the policy. What happened In July 2022 Miss G’s dog ha... (4 pages)View decision -
Decision Reference DRN-3589108
2 May 2023 Alan Steel (Asset Management) Limited UpheldInvestmentsDRN-3589108 The complaint Mrs P has complained about the advice she has received from Alan Steel (Asset Management) Limited (ASAM). In particular, she says that the advice to invest into the Woodford Equity Income Fund (WEIF) was not suitable for her. Mrs P is being represented with this c... (5 pages)View decision -
Decision Reference DRN-4098650
2 May 2023 esure Insurance Limited UpheldInsuranceDRN-4098650 The complaint Mr W and Miss R complain that esure Insurance Limited caused damage to their car following a claim made on the key cover component of their motor insurance policy. Miss R is a named driver on Mr W’s policy. They want their car repaired. What happened The key for M... (3 pages)View decision -
Decision Reference DRN-4060605
2 May 2023 Creation Financial Services Limited UpheldConsumer CreditDRN-4060605 The complaint Mr D complains about the quality of a car he has been financing through an agreement with Creation Financial Services Limited, who I’ll call Creation. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. In... (3 pages)View decision -
Decision Reference DRN-4048932
2 May 2023 Ageas Insurance Limited UpheldInsuranceDRN-4048932 The complaint Mr R isn’t happy with the cash settlement offered by Ageas Insurance Limited following a claim under his home insurance policy. What happened On 3 November 2022 Mr R made a claim on his buildings insurance following a blocked drain. He said he wasn’t offered any a... (2 pages)View decision -
Decision Reference DRN-4096028
2 May 2023 Covea Insurance plc UpheldInsuranceDRN-4096028 The complaint Mr P is unhappy with how Covea Insurance plc (Covea) dealt with some damage it caused to his piano, when it was dealing with an escape of water claim he made under his home insurance policy. Covea appointed various agents when dealing with Mr P’s claim, and it acc... (4 pages)View decision