We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-2823706
27 May 2022 Bamboo Limited UpheldConsumer CreditDRN-2823706 The complaint Ms M complains Bamboo Limited irresponsibly lent to her. Ms M is represented by a claims management company; but for ease I’ll refer to all submissions as if they were made by her directly. What happened Bamboo approved Ms M for a £3,500 loan in March 2019. The te... (3 pages)View decision -
Decision Reference DRN-3502797
27 May 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3502797 The complaint Mr M has complained that DAS Legal Expenses Insurance Company Limited trading as DAS acted unfairly when it declined a claim he made under his legal expenses insurance policy. For the sake of clarity when I mention ‘DAS’ I mean the underwriter or any agents workin... (4 pages)View decision -
Decision Reference DRN-3499531
27 May 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3499531 The complaint Mr L has complained, through his representative, about the shares he bought through Templeton Securities Limited (an appointed representative of Alexander David Securities Limited). The representative has said that the firm’s failings resulted in Mr L investing in... (20 pages)View decision -
Decision Reference DRN-3420686
27 May 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3420686 The complaint Mrs G is unhappy with how PayPal (Europe) Sarl et Cie SCA dealt with a dispute she raised under its buyer protection policy. What happened On 4 December 2021 Mrs G has explained she purchased a washing machine and a dishwasher from an online retailer. And, paid fo... (4 pages)View decision -
Decision Reference DRN-3502942
27 May 2022 Western Union Payment Services Ireland Limited UpheldBanking and PaymentsDRN-3502942 The complaint Mr Z complains that he asked Western Union Payment Services Ireland Limited (“WU”) to send £3,396.09 overseas for him. The money didn’t get there, so it should have been refunded to him, but he said he never got it back. What happened Mr Z said WU wouldn’t send hi... (3 pages)View decision -
Decision Reference DRN-3443546
27 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3443546 The complaint Mr M says Everyday Lending Limited (ELL), trading as Everyday Loans, lent to him irresponsibly. What happened Mr M took out eight instalment loans from ELL. A summary of his borrowing follows. loan taken out value, £ term in months monthly repayment, £ 1 26/05/201... (4 pages)View decision -
Decision Reference DRN-3502507
27 May 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3502507 The complaint Mrs A complains that she replaced her boiler unnecessarily after Inter Partner Assistance SA (IPA) incorrectly diagnosed it as beyond economical repair. Mrs A had Home Emergency cover with IPA, provided through her bank. What happened Mrs A’s boiler stopped workin... (4 pages)View decision -
Decision Reference DRN-3212188
27 May 2022 Vitality Corporate Services Limited UpheldInvestmentsDRN-3212188 The complaint Miss K complains that Vitality Corporate Services Limited mis-sold her a life and serious illness policy. What happened In February 2019 Miss K took out a VitalityLife Essentials Plan. She took an option to have a ‘Wellness Optimiser’ added on which gave a discoun... (4 pages)View decision -
Decision Reference DRN-3467683
27 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3467683 The complaint W is a limited company of which Mr C is a director. He brings the complaint on W’s behalf. The complaint is that National Westminster Bank Plc (NatWest) has debited the company account without the proper authority to do so. What happened A cheque for £8,336.62 was... (3 pages)View decision -
Decision Reference DRN-3502705
27 May 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3502705 The complaint Mr M complains that Admiral Insurance Company Limited hasn’t offered a fair settlement for the total loss of his vehicle after a claim was made on his motor insurance policy. He’s also unhappy with the way his claim has been handled. What happened In April 2021, M... (4 pages)View decision
