We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-2509284
27 May 2022 Hartley Pensions Limited UpheldPensions and AnnuitiesDRN-2509284 The complaint Mr C has complained about the fees he is being charged by Hartley Pensions Limited (“Hartley”) for administering his Self-Invested Personal Pension (“SIPP”). Background In 2018 Hartley took over the management of Mr C’s SIPP from a previous pension provider that w... (4 pages)View decision -
Decision Reference DRN-3498907
27 May 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3498907 The complaint Mr J complains that J D Williams & Company Limited lent to him irresponsibly. He says the lending was unaffordable for him What happened Mr J opened a catalogue shopping account with J D Williams in May 2016. Mr J says that J D Williams shouldn’t have provided... (4 pages)View decision -
Decision Reference DRN-3500710
27 May 2022 Covea Insurance plc UpheldInsuranceDRN-3500710 The complaint Miss C complains that Covea Insurance plc has voided (cancelled back to its start date) her contents insurance policy and declined to consider her claim for damage caused by an escape of water. What happened Miss C took out a contents insurance policy with Covea i... (7 pages)View decision -
Decision Reference DRN-3471249
27 May 2022 Close Brothers Limited UpheldConsumer CreditDRN-3471249 The complaint Mr D complains about the quality of a car he has been financing through an agreement with Close Brothers Limited, trading as Close Brothers Motor Finance (“Close Brothers”). What happened The details of this complaint are well known to both parties, so I won’t rep... (3 pages)View decision -
Decision Reference DRN-3414998
27 May 2022 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3414998 The complaint Mr G is unhappy The Co-operative Bank Plc, trading as Smile (“Co-Op”), hasn’t refunded him £30,000 he lost in an authorised push payment (“APP”) cloned investment firm scam. What happened The details of this case have been clearly set out by our investigator. As s... (5 pages)View decision -
Decision Reference DRN-3408877
27 May 2022 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3408877 The complaint B, a limited company, complains that Advanced Payment Solutions Limited trading as Cashplus withheld an inbound payment without telling B, and also didn’t tell B it required additional information as part of its due diligence checks. B is represented by a director... (5 pages)View decision -
Decision Reference DRN-3428378
27 May 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3428378 The complaint Mr E complained because Bank of Scotland plc refused to cancel a credit card debt which he said he hadn’t incurred. Mr E wanted the debt cancelled, an apology, the debt removed from his credit history, and compensation. What happened In 2014, Mr E let out his prop... (3 pages)View decision -
Decision Reference DRN-2304547
27 May 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-2304547 The complaint Mr L complains about the advice given by Better Retirement Group Ltd (“BRG”) to transfer the benefits from his defined-benefit (“DB”) occupational pension with British Steel (“BSPS”) to a personal pension. He says the advice was unsuitable for him and believes thi... (9 pages)View decision -
Decision Reference DRN-3494409
27 May 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3494409 The complaint Mr W complains that J D Williams & Company Limited lent to him irresponsibly. He says the lending was unaffordable for him. What happened Mr W opened a catalogue shopping account with JD Williams in May 2020. Mr W says that J D Williams shouldn’t have provided... (3 pages)View decision -
Decision Reference DRN-3502349
27 May 2022 U K Insurance Limited UpheldInsuranceDRN-3502349 The complaint Mrs M complained about damage caused by U K Insurance Limited (“UKI”) during a home emergency visit and delays in providing its service under her home insurance policy. What happened Mrs M couldn’t unlock her front door to exit her house so made a claim on her pol... (4 pages)View decision
