We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
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Decision Reference DRN-3728536
10 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3728536 The complaint Mr and Mrs S have complained that QIC Europe Limited (‘QIC’) declined a claim for storm damage under their home insurance policy. What happened Mr and Mrs S took out their home insurance policy with QIC in January 2022. The following day, their garage roof was tor... (3 pages)View decision -
Decision Reference DRN-3598851
10 Oct 2022 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3598851 The complaint Miss D has complained that Ikano Bank AB (publ) (“Ikano”) rejected her claim against it under sections 56 and 75 of the Consumer Credit Act 1974 in relation to her purchase of some solar panels. Background Miss D bought solar panels for her home in August 2020. Th... (4 pages)View decision -
Decision Reference DRN-3696008
10 Oct 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3696008 The complaint Mr B is unhappy that Barclays Bank UK PLC (Barclays) incorrectly reported that he had arrears on his Buy-to-let mortgage. He says this caused him unnecessary worry and inconvenience and he is unhappy with the customer service he received in relation to the issue. ... (3 pages)View decision -
Decision Reference DRN-3620760
10 Oct 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3620760 The complaint Mrs D complains that Tesco Personal Finance PLC trading as Tesco Bank irresponsibly gave her two credit cards she couldn’t afford to repay. What happened In August 2018 Mrs D was approved for a credit card with Tesco Bank with an initial credit limit of £9,000. In... (3 pages)View decision -
Decision Reference DRN-3712827
10 Oct 2022 Bank of Scotland Plc UpheldMortgagesDRN-3712827 The complaint This complaint is about an interest-only mortgage Mrs and Mr B hold with Bank of Scotland plc (BOS). They’re represented here by Mr C; the main points of the complaint, in summary are that BOS: issued possession proceedings on two occasions. On the last occasion,... (3 pages)View decision -
Decision Reference DRN-3624587
10 Oct 2022 Concerva Limited UpheldPensions and AnnuitiesDRN-3624587 The complaint Mr H complains about advice he was given in 2009 to transfer the benefits of a defined- benefit (DB) occupational pension scheme (OPS) to a personal pension plan. Mr H was a deferred member of this scheme, having been employed from 1987 until 2008. He says the adv... (8 pages)View decision -
Decision Reference DRN-3589339
10 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3589339 The complaint Mr H complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) didn’t send him a replacement credit card. What happened Mr H travelled to Dubai for work in October 2018. Later, he was caught in Dubai because of the pandemic and the restrictions on ... (3 pages)View decision -
Decision Reference DRN-3589383
10 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3589383 The complaint Mr H complains that Barclays Bank UK PLC (Barclays) didn’t send him a replacement debit card. What happened Mr H travelled to Dubai for work in October 2018. Later, he was caught in Dubai because of the pandemic and the restrictions on travel. His debit card expir... (3 pages)View decision -
Decision Reference DRN-3685935
10 Oct 2022 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3685935 The complaint Ms B complains that the wheelchair she acquired using her John Lewis Financial Services Limited (JLFS) credit card was misrepresented. What happened In December 2020, Ms B acquired a wheelchair using her JLFS credit card. She says she was told it was ex-rental hav... (3 pages)View decision -
Decision Reference DRN-3744356
10 Oct 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3744356 The complaint Miss C is a joint owner of business P, which holds a business account with Lloyds Bank Plc. She complains that they failed to advise her properly on how to complete a mandate, failed to properly implement the changes on the mandate, failed to provide her with the ... (5 pages)View decision
