We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3470501
27 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3470501 The complaint Ms J is unhappy with the service provided by National Westminster Bank Plc after she was the victim of a scam. What happened On 14 January 2022, Ms J was called by someone pretending to be her bank. She was persuaded to make three payments to fraudsters under the ... (2 pages)View decision -
Decision Reference DRN-3502068
27 May 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3502068 The complaint Miss C complains about the quality of a car she acquired through a hire purchase agreement financed by MotoNovo Finance Limited (MotoNovo). What happened In July 2020 Miss C acquired a used car through a hire purchase agreement. Miss C experienced problems with th... (5 pages)View decision -
Decision Reference DRN-3390513
27 May 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3390513 The complaint Miss Z complains about the quality of a car she acquired through a conditional sale agreement financed by Santander Consumer (UK) Plc trading as Santander Consumer Finance (Santander). What happened In May 2021 Miss Z acquired a used car through a conditional sale... (4 pages)View decision -
Decision Reference DRN-3476578
27 May 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3476578 The complaint Mr N and Miss B are unhappy Nationwide Building Society (“Nationwide”) has declined to offer them a refund after they were the victims of an investment scam. What happened The details of this case were clearly set out by our investigator when she wrote to Nationwi... (4 pages)View decision -
Decision Reference DRN-3487962
27 May 2022 UK Credit Limited UpheldConsumer CreditDRN-3487962 The complaint Miss P complains that UK Credit Limited (“UK Credit”) lent to her in an irresponsible manner. What happened Miss P was given a guarantor loan by UK Credit. She borrowed £6000 in March 2020 and agreed to repay this over 60 months. When Miss P made her complaint to ... (4 pages)View decision -
Decision Reference DRN-2858024
27 May 2022 Craig Mitchell UpheldInvestmentsDRN-2858024 The complaint Ms A complains that she received unsuitable advice from Craig Mitchell to invest in a property bond. She says Craig Mitchell was the advisor who signed off the investment as suitable for her, but she never received the promised interest and has lost the capital sh... (5 pages)View decision -
Decision Reference DRN-3378416
26 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3378416 The complaint Mr L complains about the way Moneybarn No 1 Limited handled his account. What happened In November 2017 Mr L was supplied with a car and entered into a conditional sale agreement with Moneybarn. The cash price of the car was £9000, with a total amount repayable of... (3 pages)View decision -
Decision Reference DRN-3501940
26 May 2022 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-3501940 The complaint Mr F has complained that Lantern Debt Recovery Services Ltd are pursuing him for a debt which he says is not his. What happened This complaint is about a short-term loan that was taken out in 2017 and sold to Lantern in 2021. The original creditor has gone into ad... (2 pages)View decision -
Decision Reference DRN-3356639
26 May 2022 Arrow Global Limited UpheldConsumer CreditDRN-3356639 The complaint Ms S has complained that Arrow Global Limited defaulted her account even though she was over-paying her payment arrangement. What happened This complaint surrounds a credit card account that was sold to Arrow. Ms S arranged an affordable repayment plan with Arrow.... (2 pages)View decision -
Decision Reference DRN-3501809
26 May 2022 Covea Insurance plc UpheldInsuranceDRN-3501809 The complaint Mr C has complained about how Covea Insurance plc (Covea) dealt with a claim under a block insurance policy. What happened Mr C’s tenants complained about damp problems in a flat he owned. The tenants moved out due to the issues. Shortly afterwards, Mr C found the... (6 pages)View decision
