We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
-
Decision Reference DRN-3560512
10 Oct 2022 First Complete Ltd UpheldInvestmentsDRN-3560512 The complaint Ms C and Mr H complain that First Complete Ltd failed to set up their life and critical illness assurance policy promptly. And that this led to the insurer declining Mr H’s claim as they considered he’d misrepresented his health. Where I refer to First Complete, t... (5 pages)View decision -
Decision Reference DRN-3742155
7 Oct 2022 Evelyn Partners Financial Planning Limited UpheldPensions and AnnuitiesDRN-3742155 The complaint Mr B complains that Evelyn Partners Financial Planning Limited (formerly known as Tilney Financial Planning Limited) gave him unsuitable advice when recommending he didn’t transfer his defined benefit (DB) pension into a self-invested pension (SIPP). He also says ... (10 pages)View decision -
Decision Reference DRN-3702539
7 Oct 2022 Haven Insurance Company Limited UpheldInsuranceDRN-3702539 The complaint Miss B complains about the repairs and level of service provided by Haven Insurance Company Limited following a claim made on her motor insurance policy. What happened Miss B was involved in an accident and made a claim on her policy. After three months, Haven’s a... (3 pages)View decision -
Decision Reference DRN-3183211
7 Oct 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3183211 The complaint Mrs Y complains that HSBC UK Bank Plc won’t refund the money she lost to an investment scam. What happened Around September 2019, Mrs Y was cold called by a representative of a company I’ll call ‘F’. She was persuaded to invest as the representative told her a lot... (4 pages)View decision -
Decision Reference DRN-3656830
7 Oct 2022 JPS Financial Ltd UpheldClaims ManagementDRN-3656830 The complaint Mr G complains that JPS Financial Ltd are asking him to pay fees for payment protection insurance (PPI) claims. What happened In June 2019 Mr G authorised JPS to act on his behalf in seeking redress for mis-sold PPI. The claims were made for loan, mortgage and cre... (3 pages)View decision -
Decision Reference DRN-3725725
7 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3725725 The complaint B, a sole trader business, complains that Barclays Bank UK PLC closed its bank account in error. What happened Barclays accepts that it made an error in closing the account. It had asked B for information in a know your customer exercise in 2021 and not logged tha... (3 pages)View decision -
Decision Reference DRN-3740811
7 Oct 2022 TSB Bank plc UpheldMortgagesDRN-3740811 The complaint Mr J says TSB Bank plc applied the wrong 10-year product to his mortgage. He’d like to be able to change products without paying an early repayment charge (ERC). What happened Mr J took out a mortgage with TSB in early 2017 with a 10-year fixed rate product. He sa... (3 pages)View decision -
Decision Reference DRN-3740124
7 Oct 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3740124 The complaint Mr B complains about the service Inter Partner Assistance SA (IPA) provided when he claimed under his home emergency policy for a boiler breakdown. What happened Both parties are aware of the details, so I’ve summarised events here. Mr B had home emergency cover u... (3 pages)View decision -
Decision Reference DRN-3566751
7 Oct 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3566751 The complaint Mrs W complains about Lloyds Bank General Insurance Limited’s handling of a claim relating to a water leak in her kitchen. What happened Mrs W has a home insurance policy underwritten by Lloyds which covers her home and its contents. In late May 2021, she made a c... (5 pages)View decision -
Decision Reference DRN-3690893
7 Oct 2022 Zurich Insurance PLC UpheldInsuranceDRN-3690893 The complaint Mrs and Mr J complained about Zurich Insurance PLC. They are not happy about the way it dealt with an ongoing claim under their buildings insurance policy. Other companies have been involved in this complaint, but as Zurich is responsible for the complaint, I’ve j... (3 pages)View decision
