We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3358762
26 May 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3358762 The complaint Mr G is unhappy with how Creation Consumer Finance Ltd (‘Creation’) dealt with his claim made under Section 75 of the Consumer Credit Act 1974 (‘Section 75’). What happened In March 2020 Mr G bought a fridge freezer from a supplier using credit provided by Creatio... (3 pages)View decision -
Decision Reference DRN-3487295
26 May 2022 Aioi Nissay Dowa Insurance Company of Europe SE UpheldInsuranceDRN-3487295 The complaint Miss D complains that Aioi Nissay Dowa Insurance Company of Europe SE provided her with poor service after she made a claim on her motor insurance policy. Miss D is represented by her mother, Mrs D What happened Miss D had an accident in January 2020. The police a... (3 pages)View decision -
Decision Reference DRN-3492974
26 May 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3492974 The complaint Mr E and Mrs E complain that Admiral Insurance Company Limited declined their claim made on their motor insurance policy. What happened Mrs E, a named driver on Mr E’s policy, accidentally added an exhaust fluid product to their car’s cooling system, and this led... (2 pages)View decision -
Decision Reference DRN-3373708
26 May 2022 Clochgate Financial Services Scotland Limited UpheldPensions and AnnuitiesDRN-3373708 The complaint Mrs S complains about the advice provided by Clochgate Financial Services Scotland Limited (trading as Clochgate) to transfer her final salary pension into a James Hay Self Invested Personal Pension (SIPP) and the subsequent investment into Optima Wide Group (OWG)... (11 pages)View decision -
Decision Reference DRN-3501285
26 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3501285 The complaint Mr Q complains that Madison CF UK Limited (trading as 118118 Money Limited) was irresponsible to lend to him. What happened Mr Q had one loan from 118118 Money on 6 August 2018. He borrowed £3,000 and needed to repay £236.11 per month for 24 months. The loan was r... (3 pages)View decision -
Decision Reference DRN-3489695
26 May 2022 U K Insurance Limited UpheldInsuranceDRN-3489695 The complaint Mrs B complains that when she made a claim on her motor insurance policy U K Insurance Limited (‘UKI’) provided poor service, leading to a long delay with a windscreen repair. What happened Mrs B had a motor accident. Between that date and having her car repaired ... (2 pages)View decision -
Decision Reference DRN-3447046
26 May 2022 AWP P&C SA UpheldInsuranceDRN-3447046 The complaint Mrs L is unhappy AWP P&C SA turned down a claim she made on her travel insurance policy. What happened Mrs L took out a travel insurance policy over the telephone to cover her trip abroad in 2020. The policy was underwritten by AWP P&C SA (AWP). The polic... (3 pages)View decision -
Decision Reference DRN-3418847
26 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3418847 The complaint Mr Q complains that Barclays Bank UK PLC sent him correspondence incorrectly stating that he had chosen to receive paperless statements for his account. What happened Mr Q received a letter from Barclays dated June 2021, explaining that a new account statement was... (3 pages)View decision -
Decision Reference DRN-3499961
26 May 2022 Lex Autolease Ltd UpheldConsumer CreditDRN-3499961 The complaint Mr W complains about the amount he’s been charged by Lex Autolease Ltd, trading as Volvo Car Leasing, at the end of his car hire agreement and about the poor service he’s received. What happened Mr W signed a 48-month car hire agreement in August 2017. In March 20... (5 pages)View decision -
Decision Reference DRN-2990718
26 May 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2990718 The complaint Miss M complains about the poor service she received from The Prudential Assurance Company Limited (Prudential). She also complains about the Market Value Reduction of over £2,820 it applied when she transferred her pension pots to another provider. What happened ... (5 pages)View decision
