We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3813499
17 Jan 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3813499 The complaint Mr G complains about AXA Insurance UK Plc’s (AXA) decision to decline a claim made under his buildings insurance policy. Any references to AXA include its agents. What happened In March 2022, Mr G logged a claim with AXA for storm damage to his home. AXA arranged ... (2 pages)View decision -
Decision Reference DRN-3906103
17 Jan 2023 Sainsbury's Bank Plc UpheldInsuranceDRN-3906103 The complaint Mr W has complained that Sainsburys’ Bank plc collected money from his account for three months for a home insurance policy he didn’t set up. What happened In January 2022 Sainsbury’s said there was no evidence to suggest the policy had seen set up fraudulently, s... (3 pages)View decision -
Decision Reference DRN-3788976
17 Jan 2023 Covea Insurance plc UpheldInsuranceDRN-3788976 The complaint Mrs D and Mr S’ complaint is about Covea Insurance plc’s ongoing handling of two claims made under their home insurance policy. Unless otherwise stated, all references to Covea include its appointed agents. Mrs D and Mr S’ complaint has been brought by Mr S, so fo... (13 pages)View decision -
Decision Reference DRN-3887948
17 Jan 2023 Ascot Lloyd Financial Services Limited UpheldPensions and AnnuitiesDRN-3887948 The complaint Mr H complains Ascot Lloyd Financial Services Limited (Ascot Lloyd) failed to forward documents about his Aegon pension plan to him, delaying him from taking his benefits. He also says it received commission which it wasn’t entitled to. He wants compensation for h... (9 pages)View decision -
Decision Reference DRN-3876743
17 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3876743 The complaint Miss T has complained about the poor service she received and delays caused by QIC Europe Ltd when it dealt with a flood claim she made under her home and buildings insurance policy. All reference to the insurer QIC in my decision includes its agents. What happene... (4 pages)View decision -
Decision Reference DRN-3415191
17 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3415191 The complaint Mr T complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan. DC Financial Limited is responsible for answering this complaint and so to keep things consistent, I’l... (10 pages)View decision -
Decision Reference DRN-3901986
17 Jan 2023 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3901986 The complaint Mr C complains that Future Wealth Management (FWM) invested his pension funds through Horizon Stockbroking Ltd (HS) into high-risk investments. At the time of the investment FWM was an appointed representative of Pi Financial Ltd (Pi). What happened Mr C received ... (8 pages)View decision -
Decision Reference DRN-3878733
17 Jan 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-3878733 The complaint Mr U complains that Starling Bank Limited added a marker at CIFAS, the national fraud database, when it closed his account. What happened Mr U says that he was acting for a company and sold a marketing service and received payment. He doesn’t think that the marker... (3 pages)View decision -
Decision Reference DRN-3575791
17 Jan 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3575791 The complaint Mr and Mrs A complain that Tesco Personal Finance PLC (“Tesco Bank”) hasn’t refunded in full payments made when they were misled into agreeing to relinquish a timeshare and exchange it for travel credits. The arrangements were paid for in part using Mr A’s Tesco B... (4 pages)View decision -
Decision Reference DRN-3905023
17 Jan 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3905023 The complaint Mr H complains about PayPal (Europe) Sarl et Cie SCA and their decision to decline claims he made under their Buyer Protection Policy (“BPP”). Mr H also complains about PayPal’s decision to limit his eligibility for this protection on future purchases. What happen... (4 pages)View decision
