We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
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Decision Reference DRN-3735674
7 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3735674 The complaint Mr G complains that Barclaycard (Barclaycard) defaulted his account. What happened Mr G had a credit card from Barclaycard. He suffered an accident and a brain trauma, and subsequently was affected by depression and anxiety. In April 2020, his Barclaycard account ... (4 pages)View decision -
Decision Reference DRN-3729432
7 Oct 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3729432 The complaint Mrs B complains that NewDay Ltd trading as Fluid irresponsibly provided her with, and increased the limit on, a credit card that she couldn’t afford the repayments on. What happened NewDay provided Mrs B with a credit card and increased the limit as follows: Date ... (3 pages)View decision -
Decision Reference DRN-3625029
7 Oct 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3625029 The complaint Mr E complains that Metro Bank PLC delayed removing restrictions on his account and failed to keep him updated on its actions. What happened In August 2017 a court order was made under the Proceeds of Crime Act 2002 restricting Mr E’s ability to deal with his asse... (2 pages)View decision -
Decision Reference DRN-3696623
7 Oct 2022 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-3696623 The complaint Mrs H complains JAJA FINANCE LTD (“JAJA”) didn’t do enough to protect her from losing money to an investment scam. What happened In August 2020 Mrs H made a payment of £2,206.60 to TransferWise using her JAJA credit card, funds which were then sent onto a merchant... (3 pages)View decision -
Decision Reference DRN-3718259
7 Oct 2022 British Gas Insurance Limited UpheldInsuranceDRN-3718259 The complaint Mr M is unhappy with the handling and settlement of his home emergency claim under his British Gas Insurance Limited’s Homecare policy. What happened Mr M made a claim due to a leak in a property that he rents out to tenants. Not only was Mr M’s property damaged b... (3 pages)View decision -
Decision Reference DRN-3596567
7 Oct 2022 Redmayne-Bentley LLP UpheldInvestmentsDRN-3596567 The complaint Mr G complains that Redmayne-Bentley LLP (“RB”) made a trade without his permission. What happened Mr G has a trading account with RB. On 30 March 2022 he called his branch as he wanted to place a trade and purchase shares in Company P. When he called initially he... (2 pages)View decision -
Decision Reference DRN-3491561
7 Oct 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3491561 The complaint Mrs C complains that delays caused by ReAssure Limited led to her pension fund being encashed in the following tax year to the one she intended. She says this ultimately led to her paying tax that could otherwise have been reclaimed had the encashment been proces... (6 pages)View decision -
Decision Reference DRN-3724274
7 Oct 2022 Interactive Investor Services Limited UpheldPensions and AnnuitiesDRN-3724274 The complaint Mr G complained that Interactive Investor Services Limited (IISL) was the cause of delays in him making a tax-free cash withdrawal from his Self-Invested Personal Pension (SIPP) and that this caused him financial loss and worries in completing the transaction. Wha... (5 pages)View decision -
Decision Reference DRN-3741435
7 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3741435 The complaint Mr G says Barclays Bank UK PLC incorrectly allowed a third-party to debit his current account despite his instructions to the contrary. Mr G’s also unhappy with the service he received from Barclays once he raised the issue and complained. What happened Barclays c... (3 pages)View decision -
Decision Reference DRN-3736726
7 Oct 2022 Chase de Vere Independent Financial Advisers limited UpheldPensions and AnnuitiesDRN-3736726 The complaint Mrs G complains that Chase de Vere Independent Financial Advisers limited (Chase) gave her unsuitable advice to transfer her two Personal Pension Plans (PPPs) from one provider to a Self-Invested Personal Pension (SIPP) with another. She says there was no benefit ... (9 pages)View decision
