We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3489903
26 May 2022 West Bay Insurance Plc UpheldInsuranceDRN-3489903 The complaint T (a business) complains about West Bay Insurance Plc’s handling of a claim made following the theft of tools from a van. T is represented by Mr E, so I’ll refer to Mr E within this decision. Claims on the policy are administered by a representative on West Bay’s ... (3 pages)View decision -
Decision Reference DRN-3501264
26 May 2022 Ageas Insurance Limited UpheldInsuranceDRN-3501264 The complaint Mr M has complained about his let property insurer, Ageas Insurance Limited, as he feels the claim settlement it made to him for damage done to his property by his previous tenants and for lost rent was insufficient. What happened In August 2020, the tenant having... (9 pages)View decision -
Decision Reference DRN-3398442
26 May 2022 AWP P&C SA UpheldInsuranceDRN-3398442 The complaint Mr L complains that AWP P&C SA has turned down a curtailment claim he made on a travel insurance policy. What happened In September 2019, Mr L took out a ‘Trailfinders’ travel insurance policy to cover a trip he planned to take to a country I’ll call A. He was... (4 pages)View decision -
Decision Reference DRN-3500334
26 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3500334 The complaint Mr S complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In January 2018, Mr S acquired a used car financed by a conditional sale agreement from Moneybarn. Mr S was required to ma... (3 pages)View decision -
Decision Reference DRN-3419287
26 May 2022 Calpe Insurance Company Limited UpheldInsuranceDRN-3419287 The complaint Mr S says Calpe Insurance Company Limited unfairly cancelled his motor insurance policy and didn’t pay a claim he made on it, due to fraud. What happened Mr S says he arranged for a mechanic to collect his car on 19 January 2021 to take it to a garage for an MOT a... (3 pages)View decision -
Decision Reference DRN-3248369
26 May 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3248369 The complaint Mrs F complains about delays by ReAssure Limited when she wanted to make a lump sum payment into her pension. And it then took a long time for ReAssure to carry out a promised loss assessment. What happened Mrs F contacted ReAssure on 29 October 2020 about making ... (4 pages)View decision -
Decision Reference DRN-3236326
26 May 2022 One Call Insurance Services Limited UpheldInsuranceDRN-3236326 The complaint Mr R is unhappy with the way One Call Insurance Services sold his accident policy. What happened Mr R sourced a home insurance policy online in March 2020. He added accident insurance to that policy and this complaint is focussed on that particular element. Mr R s... (2 pages)View decision -
Decision Reference DRN-3362025
26 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3362025 Complaint V, a limited company represented by Mr S, complains that Barclays Bank UK PLC didn’t do more to protect it when it was targeted by a scam. Background The facts of this case are well known to both parties, so I’ll only set them out briefly. V has an account with Barcla... (4 pages)View decision -
Decision Reference DRN-3492935
26 May 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3492935 The complaint Mr S is unhappy with how Domestic & General Insurance Plc (D&G) handled his claim on his accidental damage policy for a damaged TV. What happened Mr S took out accidental damage cover through D&G in October 2020. In June 2021 he submitted a claim for a... (4 pages)View decision -
Decision Reference DRN-3330758
26 May 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3330758 The complaint Mr M says J D Williams & Company Limited (“J D Williams”) irresponsibly lent to him. He has requested that not only should the interest and late payment charges he paid on the accounts be refunded but he also thinks the debt should be written off. What happene... (3 pages)View decision
