We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
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Decision Reference DRN-3714857
7 Oct 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3714857 The complaint Mr B says he had multiple accounts with overdraft facilities with HSBC UK Bank Plc (“HSBC”) and that the charges applied have been excessive, unfair and caused him financial difficulties. What happened Mr B held three accounts with HSBC two of which were jointly h... (3 pages)View decision -
Decision Reference DRN-3454951
7 Oct 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3454951 The complaint Miss B has complained that Bank of Scotland plc trading as Halifax (BoS) won’t refund her for transactions she made as part of a third-party scam. What happened I’m not going to cover all the points raised in detail. The view of 1 April 2022 covered the detailed t... (4 pages)View decision -
Decision Reference DRN-3739254
7 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3739254 The complaint Mr H complains about a decision taken by National Westminster Bank Plc (“Nat West”) to not refund a disputed payment to his current account (“account”) and about how it handled his complaint in respect of the same. What happened On 31 July 2021 Mr H entered into a... (4 pages)View decision -
Decision Reference DRN-3662981
7 Oct 2022 AWP P&C SA UpheldInsuranceDRN-3662981 The complaint Mr and Mrs S complain about AWP P& C SA’s (AWP) service, following a claim made under their home emergency policy. What happened Mr and Mrs S had a blockage at their home and contacted AWP. It sent an engineer who Mr and Mrs S said didn’t attempt to try to unb... (3 pages)View decision -
Decision Reference DRN-3721215
7 Oct 2022 ReAssure Limited UpheldInvestmentsDRN-3721215 The complaint Mr and Mrs M have complained about the investment advice they were given by ReAssure Limited (‘ReAssure’) in 2006 to invest into a Portfolio Bond. They say the advice was unsuitable for them. Mr and Mrs M are represented by a third party but for ease of reference ... (6 pages)View decision -
Decision Reference DRN-3618522
7 Oct 2022 AWP P&C SA UpheldInsuranceDRN-3618522 The complaint Mr A complains that AWP P&C SA (AWP) has declined a claim on his mechanical breakdown insurance policy. What happened An issue arose with Mr A’s vehicle and following a diagnostic test he submitted a claim on his insurance policy.... (3 pages)View decision -
Decision Reference DRN-3710999
7 Oct 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3710999 The complaint Mr and Mrs S complain that Royal & Sun Alliance Insurance Plc trading as More Th>n (“RSA”) declined their claim on their home insurance. What happened Mr and Mrs S had home insurance with RSA. In February 2021 they made a claim after noticing damp at their... (3 pages)View decision -
Decision Reference DRN-3687090
6 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3687090 The complaint Mr F has complained about how Admiral Insurance (Gibraltar) Limited (‘Admiral’) have dealt with a claim under a home insurance policy. What happened Mr F had an escape of water in his home. So, he contacted Admiral to make a claim, which Admiral accepted. Mr F tol... (4 pages)View decision -
Decision Reference DRN-3613648
6 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3613648 The complaint Ms P is unhappy that Barclays Bank UK PLC blocked her account leaving her without access to her money for 17 days. What happened Barclays placed Ms P’s account under review on 31 August 2021. However it had led her to believe on a call with fraud that it was autho... (2 pages)View decision -
Decision Reference DRN-3695071
6 Oct 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3695071 The complaint Mrs K and Mr S have complained about how Accredited Insurance (Europe) Limited (‘Accredited’) settled a claim under their home insurance policy. What happened Mrs K had some bangles and rings stolen from her while she was on holiday. Mr S contacted Accredited to m... (3 pages)View decision
