We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-3042862
28 Apr 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3042862 The complaint Mr L complains that an unregulated business called Commercial Land and Property Brokers (CL&P) introduced him to Options UK Personal Pensions LLP, (‘Options’, which was trading as Carey Pensions UK LLP at the time of the relevant events) and gave him advice an... (30 pages)View decision -
Decision Reference DRN-4105368
28 Apr 2023 Aviva Insurance Limited UpheldInsuranceDRN-4105368 The complaint Mr C and Ms C complain about Aviva Insurance Limited are dealing with a subsidence claim they have made on their building insurance policy. Aviva are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the agent. As Avi... (4 pages)View decision -
Decision Reference DRN-3907083
28 Apr 2023 MS Amlin Insurance SE UpheldInsuranceDRN-3907083 The complaint Mr R complains that MS Amlin Insurance SE, in respect of his claim for damage to his commercial/tenanted property, has applied a policy limit of £5,000 to the claim. What happened Mr R owns a property which is a building which consists of two commercial premises a... (3 pages)View decision -
Decision Reference DRN-3935514
28 Apr 2023 Capital Professional Limited UpheldPensions and AnnuitiesDRN-3935514 The complaint Mrs W says Capital Professional Limited (‘CPL’) caused delays to the liquidation of assets in her late husband’s Self-Invested Personal Pension (‘SIPP’) and to the transfer of proceeds into her SIPP, leading to a financial loss. CPL disagrees. It says its actions ... (7 pages)View decision -
Decision Reference DRN-4102833
28 Apr 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4102833 The complaint Mr D complains that Santander UK Plc did not pay him a switch incentive he was entitled to, and they provided him with poor customer service. What happened Mr D says that he visited a third party website which offered him a £170 incentive for him to switch his cur... (2 pages)View decision -
Decision Reference DRN-3958283
28 Apr 2023 Stagemount Limited UpheldConsumer CreditDRN-3958283 The complaint Mr W, through his representative, complains that Stagemount Limited, trading as Quidmarket, lent to him irresponsibly. He says that he had lots of other debt and the credit file and bank account statements would have shown that. What happened Mr W took five loans ... (7 pages)View decision -
Decision Reference DRN-4105191
28 Apr 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4105191 The complaint Miss H complains about BMW Financial Services(GB) Limited trading as ALPHERA Financial Services (“BMWFS”). She complains about adverse information on her credit file following a refinancing agreement which wasn’t put in place. What happened Miss H referred a compl... (5 pages)View decision -
Decision Reference DRN-4061585
28 Apr 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4061585 The complaint Mr N complains about Great Lakes Insurance SE’s decisions to decline a claim for a stolen mobile phone. What happened At the relevant times, Mr N had gadget insurance underwritten by Great Lakes, which covered his mobile phone. He bought the policy a few days befo... (4 pages)View decision -
Decision Reference DRN-4049988
28 Apr 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4049988 The complaint Mr F complains that HSBC UK Bank Plc refuses to refund the money he lost to an investment scam. What happened Around November 2017, Mr F was searching for a merchant that would allow him to invest in Bitcoin. He came across Greenfields Capital (‘GC’) and was inter... (6 pages)View decision -
Decision Reference DRN-4105172
28 Apr 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-4105172 The complaint Mr and Mrs D complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim they made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system they say was misrepresented to them by the supplier. Mr and Mrs D is... (4 pages)View decision