We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3379160
17 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3379160 The complaint Mr T complains about the advice given by D C Financial Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension. He says the advice was unsuitable for him and believes this has c... (12 pages)View decision -
Decision Reference DRN-3900782
17 Jan 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3900782 The complaint Mr and Mrs C complain that Barclays Bank UK PLC has treated them unfairly when it provided incorrect information on the balance of their mortgage account. What happened On 6 April 2022 Mr C called Barclays to enquire about the balance outstanding on the mortgage a... (4 pages)View decision -
Decision Reference DRN-3872185
17 Jan 2023 National House-Building Council UpheldInsuranceDRN-3872185 The complaint Ms C complains National House-Building Council trading as NHBC turned down a claim she made on a buildings warranty policy. What happened The details of this complaint are well known to both parties, so I won’t repeat them in detail here except to say Ms C made a ... (3 pages)View decision -
Decision Reference DRN-3903768
17 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3903768 The complaint Mr G complains that HSBC UK Bank Plc did not follow their procedures regarding overseas transfers and they provided him with poor customer service on numerous occasions. What happened Mr G says he rang HSBC on 13 February 2022 to arrange a transfer of £178,700 int... (3 pages)View decision -
Decision Reference DRN-3836681
17 Jan 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3836681 The complaint Mr A is unhappy that Bank of Scotland plc trading as Halifax (“Halifax”) failed to carry out his request to transfer funds from his current account. He says that the lengthy delay in this being actioned caused him considerable distress and inconvenience. What happ... (3 pages)View decision -
Decision Reference DRN-3891961
16 Jan 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3891961 The complaint Miss S complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In November 2021 Miss S was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car... (2 pages)View decision -
Decision Reference DRN-3883177
16 Jan 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3883177 The complaint Mr S complains that Tesco Personal Finance PLC trading as Tesco Bank lent to him irresponsibly. What happened In March 2017 Mr S applied for a credit card account with Tesco. Tesco approved the application and gave Mr S an initial credit limit of £250. The credit ... (3 pages)View decision -
Decision Reference DRN-3882776
16 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3882776 The complaint Mr D complains that NewDay Ltd trading as Marbles lent to him irresponsibly by increasing his credit limit. What happened In April 2016 Mr D opened a credit card account with NewDay with an initial credit limit of £250. In November 2016 NewDay increased the credit... (3 pages)View decision -
Decision Reference DRN-3903306
16 Jan 2023 Nationwide Building Society UpheldInsuranceDRN-3903306 The complaint Mr and Mrs M have complained that Nationwide Building Society mis-sold them a mortgage payment protection (PPI) policy. What happened Mr and Mrs M took out the PPI at the same time as arranging a further advance on the mortgage in 1992. Nationwide has no records o... (3 pages)View decision -
Decision Reference DRN-3776161
16 Jan 2023 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-3776161 The complaint Mrs H complains that the car she acquired through Toyota Financial Services (UK) Plc (“TFS”) wasn’t of satisfactory quality. She wants to reject the car and cancel the finance agreement. What happened Mrs H entered a hire purchase agreement in February 2021 to acq... (4 pages)View decision
