We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3480037
16 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3480037 The complaint Mr S complains about a loan provided to him by Loans 2 Go Limited trading as “Loans 2 Go”, which he says was unaffordable. What happened Loans 2 Go provided Mr S with a loan. The details of which are given in this table: Taken Instalment Amount Instalments Total t... (3 pages)View decision -
Decision Reference DRN-3374905
16 May 2022 AWP P&C SA UpheldInsuranceDRN-3374905 The complaint Mr A is unhappy with how AWP P&C SA (“AWP”) handled a claim he made following an escape of water at his home. What happened On 13 August 2020, Mr A noticed water running down his hallway wall beneath his bathroom. Mr A says he called the home emergency number... (4 pages)View decision -
Decision Reference DRN-3480731
16 May 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3480731 The complaint Mr and Ms P complain about how Great Lakes Insurance SE dealt with their request for a refund of the premiums they paid for an annual multi-trip travel insurance policy. What happened Mr and Ms P purchased an annual-multi trip travel insurance policy, provided by ... (4 pages)View decision -
Decision Reference DRN-3476689
16 May 2022 Great Lakes Insurance SE UpheldInsuranceDRN-3476689 The complaint Mr, Mrs and Miss L complain that Great Lakes Insurance SE hasn’t settled a claim under their travel insurance policy. What happened Mr, Mrs and Miss L booked a UK holiday on 16 February 2020, and they were due to travel between 10 and 17 July 2020. Alongside the h... (3 pages)View decision -
Decision Reference DRN-3480690
16 May 2022 Aviva Insurance Limited UpheldInsuranceDRN-3480690 The complaint Mr M complains Aviva Insurance Limited damaged his car when collecting it following a claim on his motor insurance policy. Other companies have been involved in this complaint, but as Aviva are responsible for it, I’ve just referred to them in this decision. What ... (3 pages)View decision -
Decision Reference DRN-3453613
16 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3453613 The complaint Ms M complains that NewDay Ltd trading as Aqua was irresponsible in its lending to her. What happened Ms M says that had adequate checks been carried out NewDay would have seen that there was a county court judgement recorded on her credit file and it would have r... (3 pages)View decision -
Decision Reference DRN-3478222
16 May 2022 Western Circle Ltd UpheldConsumer CreditDRN-3478222 The complaint Mr M complains that Western Circle Ltd (trading as Cashfloat.co.uk) was irresponsible to lend to him. What happened Mr M had two loans from Cashfloat between May 2021 and June 2021 as follows: Loan Date Amount Term Repayment Due Repaid 1 11 May 2021 £500 4m £208.7... (3 pages)View decision -
Decision Reference DRN-3275217
16 May 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3275217 The complaint Mr D complains that Lloyds Bank PLC (“Lloyds”) increased his credit limit after he’d told it he was in financial difficulty. He also says he was told that Lloyds had sold his account to a third party, which wasn’t correct. What happened Mr D has a credit card acco... (2 pages)View decision -
Decision Reference DRN-3382048
16 May 2022 Bank of Scotland Plc UpheldMortgagesDRN-3382048 The complaint Mr and Mrs H complain that Bank of Scotland plc trading as Halifax undervalued their property, which meant they were offered a higher interest rate on their mortgage. What happened Mr and Mrs H have a mortgage with Halifax, which is made up of six separate sub-acc... (4 pages)View decision -
Decision Reference DRN-3412257
16 May 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3412257 The complaint Mr C has complained about how Fairmead Insurance Limited (Fairmead) dealt with a claim under a buildings insurance policy. References to Fairmead include agents acting on its behalf. What happened Mr C contacted Fairmead to make a claim for storm damage. Fairmead ... (3 pages)View decision
