We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3436001
16 May 2022 AJ Bell Asset Management Limited UpheldInvestmentsDRN-3436001 The complaint Ms A complains that AJ Bell Asset Management Limited didn’t correctly act on her limit order instruction. She says AJ Bell was slow to correct its mistake and she was forced to sell investments at a price she wasn’t happy with. What happened On 19 February 2021, M... (3 pages)View decision -
Decision Reference DRN-3480023
16 May 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3480023 The complaint Miss P and Mr P’s complaint about Barclays Bank UK PLC (Barclays) concerns the delay they experienced in Barclays issuing to them a mortgage offer. What happened In July 2021 Miss P and Mr P applied for a mortgage with Barclays as they wished to buy a property. Th... (3 pages)View decision -
Decision Reference DRN-3450399
16 May 2022 My Finance Club Limited UpheldConsumer CreditDRN-3450399 The complaint Miss S says My Finance Club Limited irresponsibly lent to her. What happened This complaint is about five payday loans My Finance Club provided to Miss S between June 2021 and July 2021. Miss S’s lending history is as follows: Loan Date Taken Date Repaid Amount Re... (3 pages)View decision -
Decision Reference DRN-3388965
16 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3388965 The complaint Miss F complains about the quality of a car she has been financing through an agreement with Moneybarn No.1 Limited (“Moneybarn”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on ... (3 pages)View decision -
Decision Reference DRN-3477578
16 May 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3477578 The complaint T, a limited company, complains about what DAS Legal Expenses Insurance Company Limited did after it made a claim on its legal expenses insurance policy. T is represented by one of its directors, Mr W. What happened In July 2021 Mr W contacted DAS to make a claim ... (3 pages)View decision -
Decision Reference DRN-3438219
16 May 2022 National Westminster Bank Plc UpheldMortgagesDRN-3438219 The complaint Ms M complains about systemic racism at National Westminster Bank plc. She’s unhappy that the bank included her broker’s ethnicity on her mortgage application, and says this is evidence of discrimination and unfair treatment. What happened Ms M took out a buy-to-l... (3 pages)View decision -
Decision Reference DRN-2932046
16 May 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-2932046 The complaint Mr W complains about the advice given by Quilter Financial Services Ltd (‘Quilter’) to transfer the benefits from his preserved defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for h... (8 pages)View decision -
Decision Reference DRN-3479786
16 May 2022 Lloyds Bank PLC UpheldInsuranceDRN-3479786 The complaint Mrs S and Mr S complains that Lloyds Bank PLC (“Lloyds”) mis-sold them mortgage payment protection insurance (“MPPI”) policies alongside a mortgage. What happened Mrs S and Mr S bought a regular premium MPPI policy in November 1983 alongside a mortgage. They then ... (3 pages)View decision -
Decision Reference DRN-3366111
16 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3366111 The complaint Miss D has complained that Madison CF UK Limited trading as 118 118 Money was irresponsible in lending to her. What happened 118 118 Money provided Miss D with the following loans: Date taken Amount Term Monthly repayment Total amount repayable Loan status Loan 1 ... (5 pages)View decision -
Decision Reference DRN-3098807
16 May 2022 Zopa Limited UpheldConsumer CreditDRN-3098807 Complaint Mr W has complained that Zopa Limited (“Zopa”) unfairly arranged an unaffordable loan for him. He says proper affordability checks would have shown the repayments to be high and more than he could afford. Background Zopa operated the electronic system in relation to l... (5 pages)View decision
