We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
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Decision Reference DRN-3732107
6 Oct 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3732107 The complaint Mr B complained about how ReAssure Limited dealt with a fund switch request and the transfer value paid when he transferred his pension to a new provider. What happened I issued a provisional decision on 15 September 2022. I set out the background and my provision... (7 pages)View decision -
Decision Reference DRN-3737481
6 Oct 2022 Lloyds Bank PLC UpheldInvestmentsDRN-3737481 The complaint Mr S has complained about the advice he received from Lloyds Bank PLC (‘Lloyds’) to invest into an ISA. He says the advice to invest was unsuitable for him. Mr S has brought his complaint via a third party, but for ease of reference I shall refer to ‘Mr S’ in this... (6 pages)View decision -
Decision Reference DRN-3701411
6 Oct 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3701411 The complaint Miss T complains about how Royal & Sun Alliance Insurance Limited (RSA) handled her claim on her contents insurance policy. References to RSA include the agents it involved in Miss T’s claim. What happened Miss T claimed on her contents insurance policy with R... (3 pages)View decision -
Decision Reference DRN-3734642
6 Oct 2022 Morses Club PLC UpheldConsumer CreditDRN-3734642 The complaint Mr L (through a representative) complains that Morses Club PLC (Morses) gave him loans he couldn’t afford to repay. What happened Mr L was advanced eight home collected loans between August 2017 and April 2021. I’ve included some of the information we’ve received ... (6 pages)View decision -
Decision Reference DRN-3628679
6 Oct 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3628679 The complaint Miss T has complained about Advantage Insurance Company Limited regarding repair of her car which it undertook after she was involved in an accident. What happened Miss T had an accident in early October 2021. Advantage arranged to collect her car from the road – ... (3 pages)View decision -
Decision Reference DRN-3705730
6 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3705730 The complaint Mr D complains that Everyday Lending Limited, trading as Everyday Loans, lent to him irresponsibly and without carrying out proper affordability checks. He would like all the fees and charges associated with the loan refunded. What happened In December 2019 Everyd... (3 pages)View decision -
Decision Reference DRN-3736659
6 Oct 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3736659 The complaint Mr C complains that due to failings by The Prudential Assurance Company Limited (‘the Prudential’) he had no choice but to transfer his pension and lost out on guarantees as a result. What happened Mr C said that in August 2018 he noticed that around 42% of his po... (3 pages)View decision -
Decision Reference DRN-3566203
6 Oct 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3566203 The complaint Miss Y has complained that she is unhappy with the quality of a new car she acquired in September 2020, using a hire agreement with PSA Finance UK Limited (“PSA”). What happened Miss Y acquired a new DS DS3 Crossback Prestige in September 2020, using a hire agreem... (4 pages)View decision -
Decision Reference DRN-3738518
5 Oct 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3738518 The complaint Mr P complains about three loans provided to him by Everyday Lending Limited, trading as Everyday Loans, (“ELL”), which he says were unaffordable. This complaint has been brought to this service on Mr P’s behalf by a claims’ management company. But for ease I shal... (7 pages)View decision -
Decision Reference DRN-3639952
5 Oct 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3639952 The complaint Mr M says NewDay Ltd trading as Aqua irresponsibly lent to him. What happened Mr M’s complaint is about a credit card account provided by NewDay. The account was opened in September 2015. Mr M was given an initial credit limit of £900. This was increased to £1900 ... (3 pages)View decision
