We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
-
Decision Reference DRN-3674750
5 Oct 2022 Salary Finance Limited UpheldConsumer CreditDRN-3674750 The complaint Miss W says Salary Finance Limited irresponsibly lent to her. What happened Miss W’s complaint is about a loan provided by SFL. The loan was in the sum of £20,000 for a term of 60 months repayable at £508.69 per month. Miss W complains SFL irresponsibly lent to he... (2 pages)View decision -
Decision Reference DRN-3738411
5 Oct 2022 Erudio Student Loans Limited UpheldConsumer CreditDRN-3738411 The complaint Mr G has complained about the way Erudio Student Loans Limited assessed his deferment application, and about them defaulting his account before he’d received the proper notice. What happened In 2021, Mr G’s deferment application was turned down based on his total ... (4 pages)View decision -
Decision Reference DRN-3696173
5 Oct 2022 Covea Insurance plc UpheldInsuranceDRN-3696173 The complaint Mrs S complains about Covea Insurance plc (Covea), declining a claim under her home insurance policy for damage to a wall at her property during bad weather. Covea use agents to administer the policy and to assess claims. Reference to Covea includes these agents.... (6 pages)View decision -
Decision Reference DRN-3625866
5 Oct 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3625866 The complaint Mr B and Mrs B complain they missed out on a favourable interest rate for their mortgage when Barclays Bank UK PLC advised them to delay switching to a new fixed term interest rate product. What happened Mr B and Mrs B’s mortgage with Barclays Bank UK PLC was made... (3 pages)View decision -
Decision Reference DRN-3683691
5 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3683691 The complaint Mr L complains that Monzo Bank Ltd closed his account without notice. He would like his account reinstated or compensation for the inconvenience. What happened Mr L had an account with Monzo. Monzo carried out a review of Mr L’s account and following this in 16 Ma... (2 pages)View decision -
Decision Reference DRN-3737293
5 Oct 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3737293 The complaint Mr C wants Clydesdale Bank Plc, trading as Virgin Money, to refund interest and fees of £567 that it charged after he says it unfairly withdrew the promotional 0% interest rate on his credit card. What happened When Mr C’s direct debit payment failed in July 2021 ... (3 pages)View decision -
Decision Reference DRN-3720593
5 Oct 2022 Assurant General Insurance Limited UpheldInsuranceDRN-3720593 The complaint Mr H complains that the claim settlement Assurant General Insurance Limited (AGI) offered him for his lost phone isn’t enough. What happened Mr H had mobile phone insurance underwritten by AGI, through his bank account. He claimed for his lost phone and AGI accept... (4 pages)View decision -
Decision Reference DRN-3716224
5 Oct 2022 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3716224 The complaint Mrs W complains that Red Sands Insurance Company (Europe) Limited declined her pet insurance claim. My references to Red Sands include its agents. What happened On 9 March 2022 Mrs W took out pet insurance for two kittens she’d recently adopted from a rescue place... (3 pages)View decision -
Decision Reference DRN-3737405
5 Oct 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3737405 The complaint Ms G complains that Aviva Life & Pensions UK Limited unreasonably delayed the transfer of her existing pension plans to a flexi-drawdown scheme. What happened On 21 June 2019, Ms G met with Aviva’s adviser to discuss transferring three existing pension plans t... (8 pages)View decision -
Decision Reference DRN-3736862
5 Oct 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3736862 The complaint Ms C complains about charges she’s been asked to pay after she returned a car she had been financing through an agreement with Mercedes-Benz Financial Services UK Limited (“MBFS”). What happened I issued my provisional decision on this complaint in September 2020.... (4 pages)View decision
