We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3394627
14 May 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3394627 The complaint Mrs M complains that Tesco Personal Finance PLC trading as Tesco Bank unfairly registered a default on her credit file. What happened Mrs M says she was in financial difficulties in 2019 and made the decision to sell her home to raise money. She says she told her ... (2 pages)View decision -
Decision Reference DRN-3467818
14 May 2022 Wealthmasters Financial Management Ltd UpheldPensions and AnnuitiesDRN-3467818 The complaint Mr E complains about the suitability of the advice provided by Wealthmasters Financial Management Ltd (“Wealthmasters”) in January 2018 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a self-invested personal pensi... (30 pages)View decision -
Decision Reference DRN-3316244
13 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3316244 The complaint Mrs H complains that NewDay Ltd didn’t refund money she lost as part of a scam. What happened Mrs H was searching online for investment opportunities and came across a company I’ll call ‘E’. She was interested in investing with them because well-known celebrities ... (4 pages)View decision -
Decision Reference DRN-3479520
13 May 2022 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3479520 The complaint Ms E complains that John Lewis Financial Services Limited refuses to refund money she lost to an investment scammer. What happened In July 2018, Ms E saw an advert showing celebrities from a well-known TV programme promoting Bitcoin. She made contact with an inve... (3 pages)View decision -
Decision Reference DRN-3302800
13 May 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3302800 The complaint Ms S complains that Tesco Personal Finance PLC (trading as Tesco Bank) refuses to refund payments she made to an investment scammer. What happened Ms S came across Xtraderfx via a social media advert and left her contact details on their webform. Around August 20... (7 pages)View decision -
Decision Reference DRN-3439595
13 May 2022 Short Term Finance Limited UpheldConsumer CreditDRN-3439595 The complaint Mrs W, through her representative, complains that Short Term Finance Limited (STFL) lent to her irresponsibly. What happened Using information from STFL records and Mrs W’s credit file report she has sent to us, here is a table of the loans approved for Mrs W. Loa... (5 pages)View decision -
Decision Reference DRN-3479502
13 May 2022 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-3479502 The complaint Mr R complains that John Lewis Financial Services Limited refuses to refund money he lost to a binary options investment scammer. What happened Mr R saw Greenfields Capital (GC) on a social media advert. He left his contact details on their webform and a broker re... (5 pages)View decision -
Decision Reference DRN-3444417
13 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3444417 The complaint Mr A complains about a loan from AvantCredit of UK, LLC, (“ACUK”), which he says was unaffordable. What happened ACUK provided Mr A with a loan of £4,750 in August 2018. ACUK also added a £250 administration fee to the credit amount. The interest rate was 35.51%, ... (7 pages)View decision -
Decision Reference DRN-3455008
13 May 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3455008 The complaint Mrs P complains Admiral Insurance Company Limited (Admiral) unfairly charged her an excess payment after a claim on her motor insurance policy. There are several parties and representatives of Admiral involved throughout the claim but for the purposes of this comp... (3 pages)View decision -
Decision Reference DRN-3418673
13 May 2022 National House-Building Council UpheldInsuranceDRN-3418673 The complaint Mr B complains about the way claims under his building warranty policy have been handled by National House-Building Council. What happened Mr B has a buildings warranty with NHBC which covers the new-build home he bought in early 2016. The background to this compl... (4 pages)View decision
