We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4104378
28 Apr 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4104378 The complaint Mr T complains that Aviva Life & Pensions UK Limited (Aviva) delayed the payment of his pension resulting in lost investment returns and more tax being paid than necessary. He would like compensation for the losses suffered. What happened Mr T had an executive... (9 pages)View decision -
Decision Reference DRN-3729719
28 Apr 2023 PSP Wealth Management Ltd UpheldPensions and AnnuitiesDRN-3729719 The complaint Mr J complains about the advice given by PSP Wealth Management Ltd (‘PSP’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financia... (10 pages)View decision -
Decision Reference DRN-4036311
28 Apr 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4036311 The complaint Mr S complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk (MoneyBoat) gave him loans that weren’t affordable. What happened Mr S was advanced 12 instalment loans by MoneyBoat, and a summary of his borrowing follows in the table below. loan nu... (5 pages)View decision -
Decision Reference DRN-3746832
28 Apr 2023 Gain Credit LLC UpheldConsumer CreditDRN-3746832 The complaint Mrs J complaints Gain Credit LLC trading as Drafty gave her two lines of credit she couldn’t afford to repay because of her bad credit rating and her outstanding debts. What happened Mrs J first approached Drafty for a running credit facility in April 2018. Mrs J ... (4 pages)View decision -
Decision Reference DRN-4101965
27 Apr 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4101965 The complaint Miss S complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like Revolut to pay her back the money she has lost. What happened Miss S came across an advert for making investment in crypto... (4 pages)View decision -
Decision Reference DRN-4102697
27 Apr 2023 QIC Europe Ltd UpheldInsuranceDRN-4102697 The complaint Mr F and Mrs F complain about QIC Europe Ltd (“QIC”) and the level of disturbance allowance that QIC has offered them, after a substantial flood at their home. They want QIC to honour its offer of disturbance payments until the work was complete. What happened Mr ... (3 pages)View decision -
Decision Reference DRN-4010037
27 Apr 2023 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-4010037 The complaint Mr P complains that John Lewis Financial Services Limited (“JLFS”) declined his claim for a refund of his purchase of a package holiday. What happened In November 2019 Mr P booked a package holiday to Florida for his family (three hotel rooms for nine people over ... (3 pages)View decision -
Decision Reference DRN-4079181
27 Apr 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4079181 The complaint Mr C has complained about a conditional sale agreement he had with Moneybarn No.1 Ltd. He says he shouldn’t have been given the agreement. Mr C has had representation throughout but, to keep things simple, I’ll refer to Mr C. What happened Mr C entered into a cond... (4 pages)View decision -
Decision Reference DRN-4029660
27 Apr 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4029660 The complaint Mrs C and Mr C complain Tesco Underwriting Limited (Tesco) caused unnecessary delays and made errors when settling their claim on their motor insurance policy. References to Mrs C or Mr C, will include the other. What happened In November 2021 Mrs C was involved i... (3 pages)View decision -
Decision Reference DRN-3866401
27 Apr 2023 Close Brothers Limited UpheldConsumer CreditDRN-3866401 The complaint Mr B complains about the quality of a used car that was supplied through a Conditional Sale agreement with Close Brothers Limited trading as Close Brothers Motor Finance (CBL). What happened The circumstances surrounding this complaint and my initial findings were... (7 pages)View decision