We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3284403
15 Jul 2022 Covea Insurance plc UpheldInsuranceDRN-3284403 The complaint Mr M complains that Covea Insurance plc unfairly declined a claim and avoided his commercial vehicle insurance policy. What happened Mr M’s truck was stolen and then recovered so he claimed on his policy with Covea for the damage caused to his truck. When he claim... (3 pages)View decision -
Decision Reference DRN-3544005
15 Jul 2022 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3544005 The complaint Mrs C complains that a car that was supplied to her under a hire purchase agreement with Blue Motor Finance wasn’t of satisfactory quality. What happened I issued a provisional decision on this complaint in May 2022 in which I described what had happened as follow... (5 pages)View decision -
Decision Reference DRN-3573540
15 Jul 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3573540 The complaint Mr and Mrs F complain Royal and Sun Alliance Plc (RSA) incorrectly confirmed their home insurance policy included cover for trace and access. References to Mr or Mrs F will include the other. There are several parties and representatives of RSA involved throughout... (3 pages)View decision -
Decision Reference DRN-3212241
15 Jul 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3212241 The complaint Mrs M is unhappy HSBC Bank Plc (trading as “First Direct”) hasn’t reimbursed her after she was the victim of a scam. What happened In January 2021 Mrs M’s partner was contacted claiming to be from the fraud department of Bank A. They said his money was at risk and... (5 pages)View decision -
Decision Reference DRN-3397931
15 Jul 2022 British Gas Services Limited UpheldInsuranceDRN-3397931 The complaint E complains about how British Gas Services Limited dealt with an escape of water at one of its rental properties. Mr O brought this complaint to our service on behalf of E. For ease of reading I’ll refer to all submissions as being made by Mr O. What happened Mr O... (6 pages)View decision -
Decision Reference DRN-3564744
15 Jul 2022 Chetwood Financial Limited UpheldConsumer CreditDRN-3564744 The complaint Mr F has complained that Chetwood Financial Limited trading as Live Lend (Live Lend) gave him a loan that he couldn’t afford to repay. What happened Mr F had a loan from Live Lend and a brief summary of the lending can be found in the table below. loan number loan... (5 pages)View decision -
Decision Reference DRN-3584017
15 Jul 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3584017 Complaint Mr S has complained that Zopa Bank Limited (“Zopa”) provided him with an unaffordable loan. Background Zopa provided Mr S with a loan of £10,000.00 in June 2021. This loan had an APR of 28% and an 60-month term. This all meant the total amount repayable of £17,579.07,... (4 pages)View decision -
Decision Reference DRN-3597687
15 Jul 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3597687 The complaint Mrs H has complained through a representative that Everyday Lending Limited (Everyday) mis-sold her a loan she couldn’t afford to repay. What happened Mrs H had one loan from Everyday and a brief summary of the loan can be found below. loan number loan amount agre... (5 pages)View decision -
Decision Reference DRN-3597660
15 Jul 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3597660 The complaint Mr K complains that Lloyds Bank General Insurance Limited (Lloyds) haven’t settled his claim fairly under his buildings and contents policy. He wants the claim settled and compensation for the inconvenience. What happened Mr K noticed a leak from his en-suite show... (8 pages)View decision -
Decision Reference DRN-3342620
15 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3342620 The complaint Mr Y complains about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme (OPS) to a personal pension plan. He says the advice was unsuitable for him and believes this has caused him a financial loss. Portal Financial ... (7 pages)View decision
