We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
-
Decision Reference DRN-3219137
13 May 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3219137 The complaint Mr B complains that AXA Insurance UK Plc declined a claim under his home insurance policy because he didn’t have cover for accidental damage. What happened Mr B had home insurance with AXA and in July 2021 he made a claim for a collapsed drain underneath his house... (3 pages)View decision -
Decision Reference DRN-3454631
13 May 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3454631 The complaint Mrs R (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete enough affordability checks before approving her Safety Net facility. What happened Mrs R approached SNC for a Safety Net facility in N... (5 pages)View decision -
Decision Reference DRN-3427666
13 May 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3427666 The complaint Ms C complains that she has found her overdraft charges too much to cope with for the past couple of years - the overdraft was approved for her by Bank of Scotland plc (Halifax). What happened Ms C complained through an on-line complaint handling website in June 2... (3 pages)View decision -
Decision Reference DRN-3142403
13 May 2022 U K Insurance Limited UpheldInsuranceDRN-3142403 The complaint Ms D complains that U K Insurance Limited (‘UKI’) hasn’t treated her fairly after she made a claim on her commercial insurance policy. What happened Ms D runs a bed and breakfast. Following a leak at the property, she made a claim on her bed and breakfast insuranc... (6 pages)View decision -
Decision Reference DRN-3417034
13 May 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3417034 The complaint A company which I’ll refer to as R, complains that when replacing its old Authentication card with a new one, Bank of Scotland Plc (BoS) wrongly placed a stop on the old card before issuing a new one. R says this impacted the running of its business. In bringing t... (3 pages)View decision -
Decision Reference DRN-3477822
13 May 2022 JAJA FINANCE LTD UpheldBanking and PaymentsDRN-3477822 The complaint Mr A has complained that JAJA FINANCE LTD rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr A bought solar panels for his home in 2017. Mr A paid for part of the cost using his credit card, provided by JAJA, and that ... (7 pages)View decision -
Decision Reference DRN-3447195
13 May 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3447195 The complaint Mr C complains that Tesco Personal Finance PLC (TPF) rejected his claim under section 75 Consumer Credit Act in respect of a faulty caravan. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts ar... (2 pages)View decision -
Decision Reference DRN-3464012
13 May 2022 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3464012 The complaint Mr F complains that The Co-operative Bank Plc trading as Smile failed to follow ISA transfer instructions and closed his Cash ISA without permission. What happened The background to this complaint and my initial conclusions were set out in my provisional decision.... (4 pages)View decision -
Decision Reference DRN-3460010
13 May 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3460010 The complaint Mr L complained that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly gave him unaffordable loans. What happened MoneyBoat provided six loans to Mr L as follows: Loan Date Taken Date Repaid Monthly Instalments Loan Amount Highest Monthly R... (4 pages)View decision -
Decision Reference DRN-3220104
13 May 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3220104 The complaint Mrs T is unhappy that Metro Bank PLC hasn’t reimbursed her for her loss after she was the victim of a scam. What happened On 27 March 2021 Mrs T received a call from scammers claiming to be calling her from the supreme court. They knew her name, that she was a stu... (5 pages)View decision
