We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
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Decision Reference DRN-4102385
27 Apr 2023 Covea Insurance plc UpheldInsuranceDRN-4102385 The complaint C, a limited company, has complained about Covea Insurance plc’s (Covea) decision to decline a claim made under their Retail and Salons packaged commercial insurance policy. What happened In October 2022 C discovered the window of the shop it leases had been accid... (3 pages)View decision -
Decision Reference DRN-4006678
27 Apr 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4006678 The complaint Mrs S is unhappy Barclays Bank UK PLC (“Barclays”) won’t reimburse her for the money she lost when she fell victim to an ‘authorised push payment’ (“APP”) lottery scam. What happened Mrs S sadly fell victim to a cruel scam whereby she believed she had won a nation... (5 pages)View decision -
Decision Reference DRN-3775610
27 Apr 2023 Bank of Scotland Plc UpheldInvestmentsDRN-3775610 The complaint Mr and Mrs A complain that Bank of Scotland plc, trading as Halifax, gave them unsuitable investment advice. They say they were inexperienced investors who were about to retire, and that Halifax recommended an investment which was too high risk for their circumsta... (4 pages)View decision -
Decision Reference DRN-4089525
27 Apr 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4089525 The complaint Mr P complains that HSBC UK Bank Plc have been unable to recall an international transfer for him. What happened Mr P attempted to make an international transfer to an overseas account, but he didn’t realise he made an error with the beneficiaries account number. ... (6 pages)View decision -
Decision Reference DRN-3974038
27 Apr 2023 Niche Independent Financial Advisers Limited UpheldPensions and AnnuitiesDRN-3974038 The complaint Mr E complains about the advice Niche Independent Financial Advisers Limited (Niche) gave him to transfer the benefits from one of his defined-benefit (‘DB’) occupational pension schemes to a personal pension. He says the advice was unsuitable for him and believes... (9 pages)View decision -
Decision Reference DRN-4046607
27 Apr 2023 AWP P&C SA UpheldInsuranceDRN-4046607 The complaint Mr M’s complained that AWP P&C SA didn’t send someone to his home when he had a leak. And they refused to replace his hot water tank under his home emergency policy. What happened Mr M had home emergency cover for a number of years. He bought the policy from ... (3 pages)View decision -
Decision Reference DRN-3932090
27 Apr 2023 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3932090 The complaint Mrs D complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) failed to deal properly with her claim under the Consumer Credit Act 1974 regarding a timeshare purchase. What happened In 2012 Mrs D along with her husband purc... (2 pages)View decision -
Decision Reference DRN-3923830
27 Apr 2023 esure Insurance Limited UpheldInsuranceDRN-3923830 The complaint Mr and Mrs L complain about the settlement for an insurance claim by esure Insurance Limited. What happened Mr and Mrs L discovered water below flooring and their underfloor heating stopped working. A claim was made in late October 2020 and esure dealt with the cl... (4 pages)View decision -
Decision Reference DRN-4094377
27 Apr 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4094377 The complaint Mr L is unhappy with how ReAssure Limited (ReAssure) handled his request to transfer his pension to a new provider. Mr L says there were delays in getting information from ReAssure and the transfer value actually paid was less than had been quoted. What happened I... (8 pages)View decision -
Decision Reference DRN-4084250
27 Apr 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4084250 The complaint Mr A is unhappy Barclays Bank UK Plc (Barclays) closed his accounts and delayed releasing the money to him. What happened This complaint concerns a Saver account and a multicurrency account comprising of a Sterling account, a US dollar (USD) account and Euro accou... (5 pages)View decision