We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3896556
12 Jan 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3896556 The complaint Mr M complains that National Westminster Bank Plc processed a payment to his credit card without his authority. He is also unhappy with the service he’s received. What happened The detailed background to this complaint is well known to both parties. So, I’ll only ... (2 pages)View decision -
Decision Reference DRN-3894809
12 Jan 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-3894809 Complaint Mr T has complained that Ikano Bank AB (publ) (“Ikano”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr T bought solar panel system (“the system”) for his home in 2020. The purchase was funded by a loan from Ikano, and tha... (4 pages)View decision -
Decision Reference DRN-3891306
12 Jan 2023 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3891306 The complaint Mr A is complaining that Mitsubishi HC Capital UK Plc (trading as Hitachi Personal Finance) hasn’t fairly supported him in respect to a dispute he has for an installation of a kitchen. He brings the claim under Section 75 of the Consumer Credit Act 1974 (Section 7... (6 pages)View decision -
Decision Reference DRN-3761229
12 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3761229 The complaint Mr and Mrs M have complained about AA Underwriting Insurance Company Limited (AAUICL)’s decision to reject a claim they made for storm damage under their home insurance policy. What happened In February 2022 following a named storm Mr and Mrs M made a claim to the... (3 pages)View decision -
Decision Reference DRN-3890291
12 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3890291 The complaint Mr T and Mrs T have complained that QIC Europe Ltd (QIC) unfairly declined a claim for storm damage under their home insurance policy. What happened Mr T and Mrs T contacted QIC to make a claim for storm damage to their roof. QIC said it would send a surveyor. Mr ... (4 pages)View decision -
Decision Reference DRN-3879821
12 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3879821 The complaint Mr H is unhappy with how Admiral Insurance Company Limited handled a claim under his motor insurance policy. What happened Mr H called Admiral in April 2022 because his car had been damaged. Admiral said it wouldn’t be economical to repair the car and wrote it off... (3 pages)View decision -
Decision Reference DRN-3775742
12 Jan 2023 U K Insurance Limited UpheldInsuranceDRN-3775742 The complaint Mr B and Mr S complain about how U K Insurance Limited trading as Direct Line (UKI) dealt with a claim on their home insurance policy for damage to their property from a water leak. UKI use agents to administer the policy and to assess claims. Reference to UKI inc... (4 pages)View decision -
Decision Reference DRN-3607087
12 Jan 2023 Interactive Investor Services Limited UpheldInvestmentsDRN-3607087 The complaint Mr G has complained about the service received from Interactive Investor Services Limited (“Interactive”). He says he attempted to sell his shares in Company A and couldn’t, due to an error from Interactive. He says it has admitted it was at fault, but it hasn’t g... (3 pages)View decision -
Decision Reference DRN-3818341
12 Jan 2023 Equifax Limited UpheldConsumer CreditDRN-3818341 The complaint Mrs A complains Equifax Limited incorrectly linked a third party’s information with hers which caused the third party’s financial information to appear on Mrs A’s credit file. What happened Mrs A says her and her mother in law have the same first and last name. Mr... (3 pages)View decision -
Decision Reference DRN-3811954
12 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3811954 The complaint Mr B and Ms O complain that Admiral Insurance (Gibraltar) Limited have offered an unfair settlement for their claim on their home insurance. Mr B and Ms O have been represented by a third party throughout this complaint, but for ease of reading all references to M... (3 pages)View decision
