We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3330647
12 May 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3330647 The complaint Mr B is unhappy that Monzo Bank Ltd won’t refund the money he’s lost to a scam. What happened Mr B saw an advert for a laptop computer on a social media online marketplace. On 28 June 2020, Mr B made contact with the seller and the following day made a payment of ... (4 pages)View decision -
Decision Reference DRN-3465406
12 May 2022 West Bay Insurance Plc UpheldInsuranceDRN-3465406 The complaint Mr K has complained about his previous motor insurer West Bay Insurance Plc as it cancelled his policy and told him it was placing his details on a fraud register. He’s said he;s since been unable to find cover at an affordable price. What happened Mr K bought a c... (3 pages)View decision -
Decision Reference DRN-3475845
12 May 2022 Amtrust Europe Limited UpheldInsuranceDRN-3475845 The complaint Mr W has complained about Amtrust Europe Limited’s decision to decline a claim he made under his Premier Guarantee New Home Warranty. What happened I issued a provisional decision on this complaint in April 2022, explaining that I was intending to uphold it. Here’... (8 pages)View decision -
Decision Reference DRN-3389680
12 May 2022 Kensington Mortgage Company Limited UpheldInsuranceDRN-3389680 The complaint Ms H complains that Kensington Mortgage Company Limited (“KMC”) mis-sold her payment protection insurance (“PPI”) when she took out a mortgage with them. What happened Ms H applied for a mortgage with KMC in June 2004, through a broker. In July 2004 she responded ... (2 pages)View decision -
Decision Reference DRN-3375087
12 May 2022 Hargreaves Lansdown Asset Management Limited UpheldPensions and AnnuitiesDRN-3375087 The complaint Mr B complains that Hargreaves Lansdown Asset Management Limited (‘HLAM’) failed to notify him about its decision to suspend further purchases of an Exchange Traded Fund (‘ETF’) that he was invested in. What happened Mr B had a Self Invested Personal Pension (‘SIP... (3 pages)View decision -
Decision Reference DRN-3469521
12 May 2022 Clear Score Technology Limited UpheldConsumer CreditDRN-3469521 The complaint Mr R complains that Clear Score Technology Limited (Clear Score) won’t delete some data it holds about him without him providing additional identification – something Mr R says he’s unwilling to do. What happened I previously issued a provisional decision on this ... (3 pages)View decision -
Decision Reference DRN-3239714
12 May 2022 Sytner Limited UpheldConsumer CreditDRN-3239714 The complaint Miss R complains that Sytner Limited brokered two finance agreements that she couldn’t afford. What happened Miss R had acquired a car under a hire purchase agreement. She called Sytner in March 2021 and asked for some assistance as her car service was due soon an... (4 pages)View decision -
Decision Reference DRN-3413347
12 May 2022 KGM Underwriting Services Limited UpheldInsuranceDRN-3413347 The complaint Mr C has complained about the payment made by KGM Underwriting Services Limited (‘KGM’) under his motor insurance policy after his car was stolen. What happened Mr C purchased a car in April 2021 for £18,500. He used a price comparison website and then spoke to a ... (4 pages)View decision -
Decision Reference DRN-3475663
12 May 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3475663 The complaint Ms C and Mr S complain Barclays Bank UK PLC completed a remortgage for them without their agreement. And they’re unhappy they had to pay an early repayment charge when they decided to redeem the mortgage. What happened In 2015 Ms C and Mr S took out a repayment mo... (4 pages)View decision -
Decision Reference DRN-3396213
12 May 2022 AutoMoney Limited UpheldConsumer CreditDRN-3396213 The complaint Mr A complains that a car that was supplied to him under a hire purchase agreement with AutoMoney Limited wasn’t of satisfactory quality and that the car’s engine had been replaced before it was supplied to him. What happened A used car was supplied to Mr A under ... (3 pages)View decision
