We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
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Decision Reference DRN-3728670
4 Oct 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3728670 The complaint Mr F complains that an overdraft attached to his Nationwide Building Society current account was one where the charges and interest were too high. He considers them to have been unfair and wants them refunded. Later Mr F made it clear that he also complains about ... (4 pages)View decision -
Decision Reference DRN-3537950
4 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3537950 The complaint Mr and Mrs H complain that National Westminster Bank Plc have told them incorrect information about why they received communications from them after they had made payments to existing payees. What happened Mr and Mrs H made an online payment to an existing payee o... (3 pages)View decision -
Decision Reference DRN-3714707
4 Oct 2022 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3714707 The complaint Mr J says the advice given and the arrangements made by Pi Financial Ltd (PFL), to switch his personal pensions into an Intelligent Money Self-invested Personal Pension (SIPP), with a discretionary fund management (DFM) arrangement with Mayfair Capital Ltd (MCL) a... (19 pages)View decision -
Decision Reference DRN-3593784
4 Oct 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3593784 The complaint Mr B and Mrs P have complained that Barclays Bank UK Plc misled them about the value of their property. As a result, they decided to rent it out, convert the mortgage to interest-only, release equity and then purchase another property. Barclays later substantially... (4 pages)View decision -
Decision Reference DRN-2952298
4 Oct 2022 Bamboo Limited UpheldConsumer CreditDRN-2952298 The complaint Mr K complains that loans given to him by Bamboo Limited trading as Bamboo Loans were unaffordable for him. He’s complained using a representative, but I’ll only refer to Mr K. What happened Mr K applied for and received the following loans from Bamboo: Date Amoun... (4 pages)View decision -
Decision Reference DRN-3570170
4 Oct 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3570170 The complaint Mr K complains that he was mis-advised over a buy to let mortgage product and unfairly refused extra borrowing with Barclays Bank UK PLC. Mr K wants to be compensated for the distress and inconvenience and the financial loss he has suffered. What happened Mr K app... (4 pages)View decision -
Decision Reference DRN-3733445
4 Oct 2022 Scottish Friendly Assurance Society Limited UpheldBanking and PaymentsDRN-3733445 The complaint Mr W is unhappy that Scottish Friendly Assurance Society Limited didn’t apply a £50 top up bonus to a Junior ISA he opened for his son when they should have done. What happened Mr W opened a Junior ISA with Scottish Friendly in April 2021. There was an introductor... (2 pages)View decision -
Decision Reference DRN-3714907
4 Oct 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3714907 The complaint Mr and Mrs L have complained that Nationwide Building Society (“Nationwide”) acted unfairly by continuing to apply overdraft charges to their account when they were in financial difficulty. What happened Mr and Mrs L complained to Nationwide that the overdraft cha... (2 pages)View decision -
Decision Reference DRN-3707750
4 Oct 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3707750 The complaint Mr Y complains that in May 2021 he had cleared the balance on his credit card account with NewDay Ltd trading as Aqua (“Aqua”) and had requested the account to be closed. However, this was not done, and further interest was applied which he was not aware of. This ... (2 pages)View decision -
Decision Reference DRN-3712081
4 Oct 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3712081 The complaint Mrs W complained about Fairmead Insurance Limited. She wasn’t happy about the way it handled a claim under her home insurance policy and the reserve that was placed on the claim. Other companies have been involved in this complaint, but as Fairmead are responsible... (2 pages)View decision
