We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3437024
13 Jul 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3437024 The complaint Mr and Mrs P are unhappy with how Barclays Bank UK PLC handled the set up of their offset mortgage after they moved properties. What happened Mr and Mrs P took out an offset mortgage with Barclays in November 2020. One of the features of this type of mortgage is t... (2 pages)View decision -
Decision Reference DRN-3417837
13 Jul 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3417837 The complaint Mrs M, through her representative, complains that Indigo Michael Limited, trading as SafetyNet Credit, lent to her irresponsibly. What happened Mrs M was approved for a line of credit with Indigo Michael. Mrs M approached Indigo Michael for a Safety Net facility i... (6 pages)View decision -
Decision Reference DRN-2714807
13 Jul 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-2714807 The complaint Mr V believes PSA Finance UK Limited acted irresponsibly by agreeing a hire purchase agreement he’d applied for. What happened In May 2017, Mr V was supplied with a new car through a hire purchase agreement with PSA. Mr V paid a £990 deposit, and the agreement was... (4 pages)View decision -
Decision Reference DRN-3228300
13 Jul 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3228300 The complaint Mr C believes Santander Consumer (UK) Plc trading as Santander Consumer Finance acted irresponsibly by agreeing a conditional sale agreement he’d applied for. Mr C is being represented in this complaint by Ms N. But, for ease of reference, my decision will refer t... (4 pages)View decision -
Decision Reference DRN-3436900
13 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3436900 The complaint Mr B complains that Barclays Bank UK PLC trading as Barclaycard reduced the credit limit on his credit card account. What happened Mr B says he had two Barclaycard credit card accounts. He says Barclaycard told him that he ought to have one account and he agreed w... (2 pages)View decision -
Decision Reference DRN-2927608
13 Jul 2022 U K Insurance Limited UpheldInsuranceDRN-2927608 The complaint Mr C has complained that UK Insurance Limited, trading as Direct Line (UKI), failed to contact him appropriately before unfairly cancelling his commercial motor insurance policy without reasonable notice. What happened I issued a provisional decision on this compl... (5 pages)View decision -
Decision Reference DRN-3464086
13 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3464086 The complaint Mr S complains that NewDay Ltd (trading as Marbles) has recorded adverse information on his credit file about a credit card that he didn’t apply for. What happened In January 2020 Mr S became aware that a credit card account had been opened in his name and that th... (3 pages)View decision -
Decision Reference DRN-3592757
13 Jul 2022 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3592757 The complaint Mr M complains about the quality of a car that was supplied to him by Blue Motor Finance Ltd (BMF) under a hire purchase agreement. What happened On 27 October 2021 Mr M took out a hire purchase agreement with BMF for a car. The car was first registered in 2015 an... (6 pages)View decision -
Decision Reference DRN-3505128
13 Jul 2022 ReAssure Limited UpheldInvestmentsDRN-3505128 The complaint Mr F complains about the service received from ReAssure Limited – formerly Legal & General – referred to as “the business” or “ReAssure”. He’s unhappy that ReAssure failed to pay the proceeds of a matured plan – previously held jointly with his (now) ex-wife. ... (5 pages)View decision -
Decision Reference DRN-3591621
13 Jul 2022 National Westminster Bank Plc UpheldMortgagesDRN-3591621 The complaint Mr T complains that, though his mortgage offer from National Westminster Bank Plc agreed to cover his legal fees and “all standard disbursements” he was still charged a CHAPS fee. Although the fee was refunded, Mr T wanted NatWest to admit it was wrong. What happe... (3 pages)View decision
