We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
-
Decision Reference DRN-3710450
3 Oct 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3710450 The complaint Mr G complains Barclays Bank UK PLC (Barclays) caused excessive delays in dealing with his mortgage application which resulted in him paying extra interest costs on a bridging loan. What happened Mr G says he had a mortgage approved by Barclays in March 2021, whic... (3 pages)View decision -
Decision Reference DRN-3699892
3 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3699892 The complaint Ms S is unhappy that Barclays Bank UK PLC (Barclays) won’t refund money she says was stolen from her, and with how Barclays have treated her as a customer. What happened Ms S brought a complaint to our service, raising multiple issues including: She’s lost over £... (6 pages)View decision -
Decision Reference DRN-3731057
2 Oct 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3731057 The complaint Mr W complains that Metro Bank PLC unfairly closed his account, lodged a fraud marker against him and provided poor customer service. What happened Mr W received a payment into his account from an organisation that he’d been helping out. Mr W had received other sm... (5 pages)View decision -
Decision Reference DRN-3731017
2 Oct 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3731017 The complaint Mr W complains that Metro Bank PLC unfairly closed his account, lodged a fraud marker against him and provided poor customer service. What happened Mr W received a payment into his account from an organisation that he’d been helping out. Mr W had received other sm... (5 pages)View decision -
Decision Reference DRN-3619278
30 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3619278 The complaint Mrs P complains ITI Capital Limited (“ITI Capital”) took too long to sell her holdings and make her cash available to be drawn from her pension. She says she suffered losses as a result. What happened Mrs P had a pension operated by a third party. The pension held... (5 pages)View decision -
Decision Reference DRN-3729394
30 Sep 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3729394 The complaint Miss B complains about how Aviva Life & Pensions UK Limited (Aviva) have calculated the value of her personal pension plan (PPP). Her PPP was originally held with another business, but as Aviva are now responsible for the management of the plan, for clarity I’... (5 pages)View decision -
Decision Reference DRN-3685275
30 Sep 2022 tom hartley cars limited UpheldConsumer CreditDRN-3685275 The complaint Mr H is complaining that tom hartley cars limited (“Tom Hartley”) gave him wrong information when brokering finance for him to acquire a car. What happened Mr H was looking to acquire a car in late 2021 from Tom Hartley. He was looking to acquire it through a fina... (2 pages)View decision -
Decision Reference DRN-3730368
30 Sep 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3730368 The complaint Mrs S complained that Barclays Bank UK PLC gave her unsuitable investment advice in 1993 which caused her financial loss. Mrs S brought her complaint through a representative but to help keep things simpler, I’ll just refer in my decision to Mrs S as the complaina... (5 pages)View decision -
Decision Reference DRN-3285143
30 Sep 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3285143 The complaint In summary, Mrs H has complained that Portal Financial Services LLP, provided her with unsuitable advice in respect of the transfer of her pensions and the reinvestment of the proceeds of transfer, into high risk investments. In bringing her complaint, Mrs H is re... (7 pages)View decision -
Decision Reference DRN-3638430
30 Sep 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3638430 The complaint Mrs W complains that Advantage Insurance Company Limited only paid part of her claim. What happened Mrs W’s insurance policy was renewed with Advantage Insurance around October 2020. During the previous policy year, Mrs W added an additional driver to the policy, ... (4 pages)View decision
