We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
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Decision Reference DRN-3703347
30 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3703347 The complaint Mr P complains that Barclays Bank UK PLC won’t refund the money he lost to an investment scam. What happened Mr P fell victim to a cryptocurrency scam which led him to making three payments totalling £5,131 using his Visa debit card – linked to his Barclays curren... (3 pages)View decision -
Decision Reference DRN-3597190
30 Sep 2022 Phoenix Life Limited UpheldInvestmentsDRN-3597190 The complaint Mrs D is represented by a Claims Management Company (CMC). The CMC say Phoenix Life Limited (PL) provided Mrs D with unsuitable advice. What happened In 1991, Mrs D agreed to invest monthly into a 15-year WealthMaster Savings Plan following advice she took from PL... (3 pages)View decision -
Decision Reference DRN-3627747
30 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3627747 The complaint Mr C complains that Barclays Bank UK PLC trading as Barclaycard failed to properly administer his account, leading to an unauthorised transaction and the closure of his account, causing damage to his credit rating. What happened Mr C held an account with Barclayc... (3 pages)View decision -
Decision Reference DRN-3700910
30 Sep 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3700910 The complaint Mrs K complains about the settlement offer from Admiral Insurance Company Limited (“Admiral”) following a claim on her motor insurance policy. What happened Mrs K had a motor insurance policy with Admiral which renewed in January 2022. Unfortunately, her car was s... (3 pages)View decision -
Decision Reference DRN-3646005
30 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3646005 The complaint Mr N complains Everyday Lending Limited trading as Everyday Loans irresponsibly lent to him on multiple occasions. What happened Everyday Loans approved Mr N for the following loans: Loan Date Amount Term Monthly repayments (approx.) One September 2014 £1,500 13 m... (3 pages)View decision -
Decision Reference DRN-3567824
30 Sep 2022 Chequers Wealth Management Limited UpheldPensions and AnnuitiesDRN-3567824 The complaint Mr P complains that he was given unsuitable advice by Chequers Wealth Management Limited (‘CWM’) to transfer deferred benefits from his Defined Benefit (‘DB’) pension with British Steel (‘BSPS’) to a personal pension. He says he might have lost out as a result. Wh... (5 pages)View decision -
Decision Reference DRN-3458097
30 Sep 2022 Morgans Ltd UpheldPensions and AnnuitiesDRN-3458097 The complaint Mr D complains that the advice given to him by Morgans Ltd about his Personal Pension arrangements was unsuitable. This complaint relates to two instances of advice where Mr D’s pension was switched to a new provider and in the second instance tax-free cash taken ... (10 pages)View decision -
Decision Reference DRN-3729151
30 Sep 2022 CIGNA Life Insurance Company of Europe SA-NV UpheldInsuranceDRN-3729151 The complaint Mr and Mrs F complain that CIGNA Life Insurance Company of Europe SA-NV has turned down a claim they made on a global private medical insurance policy. Mr and Mrs F are represented by Mr C. What happened In August 2019, Mr and Mrs F applied for a global private me... (4 pages)View decision -
Decision Reference DRN-3725897
30 Sep 2022 Citibank UK Limited UpheldBanking and PaymentsDRN-3725897 The complaint Mr F complains Citibank UK Limited has charged overdraft interest fees incorrectly. And they’ve failed to reassure him that the error has been rectified. What happened In 2020 Mr F said he’d incurred overdraft interest charges even though his account had been in c... (3 pages)View decision -
Decision Reference DRN-3726093
30 Sep 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3726093 The complaint Mr C and Miss S complain that Barclays Bank UK PLC treated them unfairly during a period of vulnerability. Their finances were impacted as a result of the Covid-19 pandemic and they say Barclays didn’t offer them the right support which made their situation worse.... (5 pages)View decision
