We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3368435
10 Jan 2023 AJH Financial Services Ltd UpheldPensions and AnnuitiesDRN-3368435 The complaint Mr M complains about the suitability of the advice provided by AJH Financial Services Ltd (“AJH”) in February 2018 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). Mr M is represente... (17 pages)View decision -
Decision Reference DRN-3876819
10 Jan 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3876819 The complaint Mr M complains that Nationwide Building Society (“Nationwide”) blocked transactions on his account while he was on holiday, causing him inconvenience and expense. What happened Mr M holds a credit card account with Nationwide. Last year, he and his wife went abroa... (4 pages)View decision -
Decision Reference DRN-3845175
10 Jan 2023 Right Choice Insurance Brokers Ltd UpheldInsuranceDRN-3845175 The complaint Mr M complains that Right Choice Insurance Brokers Ltd didn’t give him a refund when he cancelled his motor insurance policy. He wants to be charged just for his time on cover and compensated. What happened Mr M took out a policy through Right Choice, but he agree... (2 pages)View decision -
Decision Reference DRN-3890626
10 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3890626 The complaint Mrs B complains that NewDay Ltd trading as Fluid was irresponsible in its lending to her. Mrs B is represented by a family member but for ease of reference I have referred to Mrs B throughout this decision. What happened Mrs B was provided with a Fluid credit card... (3 pages)View decision -
Decision Reference DRN-3773550
10 Jan 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-3773550 The complaint Mr S complained that his claim for theft was unfairly settled under his car policy with Advantage Insurance Company Limited (“Advantage”). What happened Mr S made a claim to Advantage when during the night his car was stolen from outside his house. He said he was ... (3 pages)View decision -
Decision Reference DRN-3850457
10 Jan 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3850457 The complaint Mr C has complained about his insurer Accredited Insurance (Europe) Ltd (AIE) because it has declined his claim for his stolen but recovered car. What happened Mr C’s car was stolen, and recovered, in May 2020. AIE began considering a claim for it. But Mr C became... (2 pages)View decision -
Decision Reference DRN-3868157
10 Jan 2023 Consumer Compensation Bureau Ltd UpheldClaims ManagementDRN-3868157 The complaint Mrs H and Mr H complain that Consumer Compensation Bureau Ltd trading as Claiming Made Simple (CMS) are asking for a fee for a payment protection insurance (PPI) claim they’ve already paid to another claims management company (CMC). What happened Mrs H and Mr H sa... (3 pages)View decision -
Decision Reference DRN-3890947
10 Jan 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3890947 The complaint Mr C complains that Bank of Scotland plc trading as Halifax (“Halifax”) gave him incorrect information regarding his account and then closed it and sent the outstanding debt to a third party debt collection agency. He wants the account re-opened. What happened Mr ... (3 pages)View decision -
Decision Reference DRN-3890754
10 Jan 2023 TSB Bank plc UpheldBanking and PaymentsDRN-3890754 The complaint Mr P is unhappy that TSB Bank plc (“TSB”) changed his graduate account to a spend and save account. This meant he had a large unplanned overdraft which he was going to be charged for. He is also unhappy at the service he received by TSB when looking into his compl... (3 pages)View decision -
Decision Reference DRN-3672105
10 Jan 2023 Bryan James & Co Ltd UpheldInsuranceDRN-3672105 The complaint K complains that Bryan James & Co Ltd trading as Brass Band Insurance Services (“BBIS”) failed to meet its obligation as a broker when renewing K’s policy. As a trustee of K, Mr D brings the complaint on its behalf. What happened K is a charity that operates a... (3 pages)View decision
