We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125267 results
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Decision Reference DRN-3369561
9 Jan 2023 Acumen Independent Financial Planning Limited UpheldPensions and AnnuitiesDRN-3369561 The complaint Mr D complains about the advice Acumen Independent Financial Planning Limited gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a ... (13 pages)View decision -
Decision Reference DRN-3868817
9 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3868817 The complaint Miss B complains about the advice given by D C Financial Limited to transfer the benefits from her defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. She says the advice was unsuitable for her and believes this has caused a financial ... (11 pages)View decision -
Decision Reference DRN-3879160
9 Jan 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3879160 The complaint Mr H complains about the level of service he received from Tesco Personal Finance PLC when he phoned them about his credit card application. What happened Mr H called Tesco in May 2022 to make further enquiries about his credit card application. Mr H was unhappy w... (2 pages)View decision -
Decision Reference DRN-3805440
9 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3805440 The complaint Mr H says Barclays Bank UK PLC trading as Barclaycard (‘Barclaycard’) irresponsibly lent to him. What happened This complaint is about two credit card accounts Barclaycard provided. The accounts were opened in June 2004 and January 2010. On one card the last incre... (3 pages)View decision -
Decision Reference DRN-3880542
9 Jan 2023 Indigo Michael Limited UpheldConsumer CreditDRN-3880542 The complaint Mr V (through a representative) has complained that Indigo Michael Limited (trading as SafetyNet Credit (SNC)) didn’t complete enough affordability checks before providing him with the facility. What happened Mr V approached SNC for a Safety Net facility in August... (4 pages)View decision -
Decision Reference DRN-3859597
9 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3859597 Complaint Ms R has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says that the loans were unaffordable and so shouldn’t have been provided to her. Background Everyday Loans initially provided Ms R with a first loan f... (3 pages)View decision -
Decision Reference DRN-3881326
9 Jan 2023 Zopa Limited UpheldConsumer CreditDRN-3881326 Complaint Mrs A has complained that Zopa Limited (“Zopa”) unfairly brought about an unaffordable loan for her. Background Zopa operated the electronic system in relation to lending which led to Mrs A being provided with a loan in September 2018. The loan was for £4,000.00 and h... (4 pages)View decision -
Decision Reference DRN-3880540
9 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3880540 Complaint Mr W has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background Everyday Loans initially provided Mr W with a first loan for £... (3 pages)View decision -
Decision Reference DRN-3538859
9 Jan 2023 1plus1 Loans Limited UpheldConsumer CreditDRN-3538859 Complaint Miss N has complained about a guarantor loan 1Plus1 Loans Limited (trading as “1 Plus 1”) provided to her. She says that if the appropriate financial checks had been completed it would have been clear that the loan was unaffordable. Background 1 Plus 1 provided Miss N... (3 pages)View decision -
Decision Reference DRN-3884766
8 Jan 2023 Astrenska Insurance Limited UpheldInsuranceDRN-3884766 The complaint Miss G and Mr R complain that Astrenska Insurance Limited is responsible for mishandling a claim on a guaranteed courtesy car insurance policy associated with a motor insurance policy. Where I refer to Astrenska, I refer to the above-named insurance company and I ... (4 pages)View decision
