We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3444112
10 May 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3444112 The complaint Mr R complains through his representative that Madison CF UK Limited trading as 118 118 Money lent him money on high cost loans that he was unable to afford to repay. What happened 118 118 Money provided Mr R with the following loans: Date Loan 1 7/1/2016 £1,500 £... (4 pages)View decision -
Decision Reference DRN-3336999
10 May 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3336999 The complaint Miss R complains that Creation Consumer Finance Ltd has asked her to make further repayments after she settled a finance agreement she had with it. What happened Miss R had a finance agreement with Creation which she used to acquire a car in 2018. She contacted Cr... (4 pages)View decision -
Decision Reference DRN-3469063
10 May 2022 Bamboo Limited UpheldConsumer CreditDRN-3469063 The complaint Mr A complains about a loan provided to him by Bamboo Limited, trading as Bamboo Loans, (“Bamboo”), which he says was unaffordable. What happened Bamboo entered into an agreement for a loan for Mr A in August 2021. The loan was for £9,000 and was repayable by 47 m... (7 pages)View decision -
Decision Reference DRN-3468583
10 May 2022 Santander UK Plc UpheldMortgagesDRN-3468583 The complaint Mr and Mrs R complain that Santander UK Plc unfairly declined their application to transfer or port their mortgage to another property. As a result, they incurred an early repayment charge (ERC). What happened In 2017, Mr and Mrs R took out a fixed rate mortgage w... (5 pages)View decision -
Decision Reference DRN-3455055
10 May 2022 Contis Financial Services Limited UpheldBanking and PaymentsDRN-3455055 The complaint Your text here What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr T lives in another country and had a current account with Engage that came with online banking and a debit card. Mr T has e... (3 pages)View decision -
Decision Reference DRN-3446679
10 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3446679 The complaint D, a sole trader, complains that National Westminster Bank Plc hasn’t provided a free clients’ account for the business as it said it would. What happened D is a long-standing customer of NatWest. D is unhappy that NatWest hasn’t kept to an agreement not to apply ... (4 pages)View decision -
Decision Reference DRN-3471546
10 May 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3471546 The complaint Miss L complains about the customer service TSB Bank plc provided when she wanted to close some of her savings accounts and set up a standing order. What happened Miss L contacted TSB by phone in July 2021. She said she was trying to set up a standing order from h... (3 pages)View decision -
Decision Reference DRN-3452391
10 May 2022 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3452391 The complaint Mr W complains that London & Colonial Services Limited (London & Colonial) caused delays to the transfer of his self invested personal pension (SIPP) to a new provider. He says these delays caused him a financial loss as well as the opportunity to invest ... (5 pages)View decision -
Decision Reference DRN-3430836
10 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3430836 The complaint E, a limited company, complains that Barclays Bank UK PLC didn’t deal fairly with a chargeback request leading to financial loss. What happened E explains it purchased cladding from a merchant to use in a building project for a client. It says that there were issu... (2 pages)View decision -
Decision Reference DRN-3372605
10 May 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3372605 The complaint Mr W complains about PayPal (Europe) Sarl et Cie SCA and their decision to decline the claim he made under their Buyer Protection Policy (BPP). What happened On 22 September 2021, Mr W purchased three games from an online retailer, who I’ll refer to as “C”. This p... (3 pages)View decision
