We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-4090395
24 Apr 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4090395 The complaint Mr H is unhappy that Monzo Bank Ltd won’t reimburse transfers totalling £19,800 which he feels he was fraudulently tricked into authorising. What happened Mr H received a telephone call from someone pretending to be from Monzo. Mr H says the caller told him they n... (4 pages)View decision -
Decision Reference DRN-4036657
24 Apr 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4036657 Complaint Mr M has complained that Monzo Bank Ltd (“Monzo”) unfairly increased the limit on his overdraft when he was already struggling to repay what he owed. Background One of our adjudicators looked at Mr M’s complaint and thought that Monzo shouldn’t have increased Mr M’s o... (2 pages)View decision -
Decision Reference DRN-4074439
24 Apr 2023 U K Insurance Limited UpheldInsuranceDRN-4074439 The complaint Mrs S complains about U K Insurance Limited (UKI) and the service he received after he made a claim on the Home Emergency (HE) cover included within his home insurance policy. What happened Mrs S held a home insurance policy, underwritten by UKI. This policy inclu... (4 pages)View decision -
Decision Reference DRN-4093943
24 Apr 2023 ReAssure Limited UpheldInvestmentsDRN-4093943 The complaint Mrs W’s complaint is about the surrender of her mortgage endowment policy with ReAssure Limited. She believes she received a lower surrender value than she would have due to delays caused by her being given incorrect information. What happened Mrs W contacted ReAs... (4 pages)View decision -
Decision Reference DRN-3991414
24 Apr 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3991414 The complaint Miss M complains that Santander Consumer (UK) Plc, who I’ll call Santander, paid a refund into the wrong account. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my reason... (2 pages)View decision -
Decision Reference DRN-4091728
24 Apr 2023 The Personal Finance Centre Ltd UpheldMortgagesDRN-4091728 The complaint Mr and Mrs W’s complaint is about the advice they received from The Personal Finance Centre Ltd (PFC) when they wanted additional secured borrowing. They believe the loan was mis-sold because they wanted a loan that was fully flexible allowing over payments (reduc... (5 pages)View decision -
Decision Reference DRN-4055724
24 Apr 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4055724 Complaint Mr S has complained that Monzo Bank Ltd (“Monzo”) unfairly increased the limit on his overdraft when he was already struggling to repay what he owed. Background One of our adjudicators looked at Mr S’ complaint and thought that Monzo shouldn’t have increased Mr S’ ove... (2 pages)View decision -
Decision Reference DRN-4075843
24 Apr 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4075843 Complaint Ms W has complained that Nationwide Building Society (“Nationwide”) unfairly added interest, fees and charges to her overdraft even after she got into contact to explain that she was struggling to repay what she owed. Background One of our adjudicators looked at Ms W’... (2 pages)View decision -
Decision Reference DRN-3976158
22 Apr 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3976158 The complaint Mr F’s complaint about Barclays Bank UK PLC (Barclays) relates to his offset mortgage. He believes that it has not been correctly managed by Barclays and that he has paid more in monthly payments than he should. He feels that his mortgage account is completely off... (3 pages)View decision -
Decision Reference DRN-4039137
22 Apr 2023 Erudio Student Loans Limited UpheldConsumer CreditDRN-4039137 The complaint Miss H complains about how Erudio Student Loans Limited dealt with her account. What happened Miss H says Erudio failed to update her address then obtained a County Court Judgement (CCJ) against which she was unaware of. She also complains about how her account wa... (2 pages)View decision