We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3342072
19 May 2022 Abbey Financial Services (N.I.) Ltd UpheldPensions and AnnuitiesDRN-3342072 The complaint Mr M says Abbey Financial Services (N.I.) Ltd (AFS), is responsible for unsuitable advice he received to switch his Standard Life Self-invested Personal Pension (SIPP) into two SIPPs with Intelligent Money (IM) and Lifetime, with the funds being invested through d... (14 pages)View decision -
Decision Reference DRN-3400606
18 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3400606 The complaint Mr J complains that Moneybarn No 1 Limited provided him with incorrect information following the insurance write off of his car. What happened In August 2020 Mr J was supplied with a car and entered into a conditional sale agreement with Moneybarn. In or around Ja... (2 pages)View decision -
Decision Reference DRN-3286833
18 May 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3286833 The complaint Mr K complains that a car he acquired via a hire purchase agreement with Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (“VWFS”) wasn’t of satisfactory quality. What happened In July 2020 Mr K visited a dealership having seen a car a... (4 pages)View decision -
Decision Reference DRN-3404255
18 May 2022 Aviva Insurance Limited UpheldInsuranceDRN-3404255 The complaint Mr B and Mrs B complain about the way Aviva Insurance Limited handled and settled a claim against their buildings insurance. What happened The background to the complaint is well known to all parties so I won’t repeat it in detail. In summary, Mr B and Mrs B made ... (3 pages)View decision -
Decision Reference DRN-3126129
18 May 2022 Canada Life Limited UpheldInsuranceDRN-3126129 The complaint Mrs P complains that Canada Life Limited unfairly declined her group income protection claim. Mrs P is recently represented, but for ease I’ll refer to all submissions as being made by her directly. What happened The following is only an overview as both parties a... (4 pages)View decision -
Decision Reference DRN-3359723
18 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3359723 The complaint Mr H complains that Moneybarn No. 1 Limited irresponsibly granted him a conditional sale agreement he couldn’t afford to repay. What happened In March 2016, Mr H acquired a used car financed by a conditional sale agreement from Moneybarn. Mr H was required to make... (2 pages)View decision -
Decision Reference DRN-3486713
18 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3486713 The complaint Mr C complains that Barclays Bank UK PLC has treated him unfairly when he called to question transactions on his account. What happened Mr C called Barclays on 23 March 2021 to question why payments made from his debit card to TFL were not showing as a pending tra... (2 pages)View decision -
Decision Reference DRN-3382037
18 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3382037 The complaint Mr W complains that Everyday Lending Limited (trading as Everyday Loans) granted him a loan that was unaffordable for him. What happened In mid-2021, Mr W took out a loan for £1,200 with Everyday Lending. The loan was to be repaid over 24 months with the repayment... (3 pages)View decision -
Decision Reference DRN-3439383
18 May 2022 U K Insurance Limited UpheldInsuranceDRN-3439383 The complaint Mr and Mrs B have complained that they’ve been overcharged for a number of years by UK Insurance Limited (‘UKI’) for their home insurance policy. What happened Mr and Mrs B took out their first home insurance policy with UKI in 2009 and their policy was automatica... (4 pages)View decision -
Decision Reference DRN-3482435
18 May 2022 Halifax General Insurance Services Limited UpheldInsuranceDRN-3482435 The complaint Miss O complains that Halifax General Insurance Services Limited (Halifax) has unfairly handled a claim made on her buildings and contents insurance policy. What happened In 2018, Miss O’s house was damaged following an escape of water. She made a claim on her pol... (5 pages)View decision
