We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122624 results
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Decision Reference DRN-3652059
29 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3652059 The complaint Mr W complains ITI Capital Limited (“ITI Capital”) didn’t administer his investment account properly, delaying his access to his cash and assets. What happened Mr W says he was unable to get in touch with or get help from ITI Capital to enable him to complete the ... (6 pages)View decision -
Decision Reference DRN-3539248
29 Sep 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3539248 The complaint X complains he wasn’t told there was a minimum amount for overpayments to be made to his hire purchase agreement with BMW Financial Services (GB) Limited (BMW). X is also unhappy that his credit file was affected whilst he was on an agreed payment holiday. X has b... (4 pages)View decision -
Decision Reference DRN-3535302
29 Sep 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3535302 The complaint Mr M complains about Lloyds Bank PLC deciding to close his accounts and how it dealt with the circumstances around this. What happened In September 2020, Mr M complained that Lloyds staff were working from home and that he didn’t feel comfortable that his data was... (4 pages)View decision -
Decision Reference DRN-3714491
29 Sep 2022 Brightside Insurance Services Limited UpheldInsuranceDRN-3714491 The complaint Mr R complains Brightside Insurance Services Limited (Brightside) failed to renew his breakdown cover when his motor insurance policy renewed. There are several parties and representatives of Brightside involved throughout the complaint but for the purposes of thi... (3 pages)View decision -
Decision Reference DRN-3704982
29 Sep 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3704982 The complaint Ms G complains that AvantCredit of UK LLC lent to her when she could not afford it. What happened Ms G’s application to AvantCredit did state that she needed the £6,000 loan in 2016 for debt consolidation. Recently AvantCredit has made submissions on that and I wi... (5 pages)View decision -
Decision Reference DRN-3354090
29 Sep 2022 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-3354090 The complaint Mrs S says she received unsuitable advice to invest in shares in a private company. She says the advice was given by Amyma Ltd (Amyma), an appointed representative of Equity For Growth (Securities) Limited (EFG). So Mrs S thinks EFG should pay her compensation. Wh... (14 pages)View decision -
Decision Reference DRN-3675870
29 Sep 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3675870 The complaint Mr B complains that HSBC UK Bank Plc won’t refund money he lost after he fell victim to a scam. What happened The background to this complaint is well known to both parties and has been well detailed in our investigator’s view, so I won’t repeat it in detail. But ... (4 pages)View decision -
Decision Reference DRN-3722256
29 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3722256 The complaint Mr H complains that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim he made under sections 56 and 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says was misrepresented to him by the supplier. Mr H is represented ... (7 pages)View decision -
Decision Reference DRN-3700861
29 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3700861 The complaint Mrs K complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says were misrepresented to her by the supplier. Mrs K was initially rep... (7 pages)View decision -
Decision Reference DRN-3588663
29 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3588663 The complaint Mr Y complains Monzo Bank Ltd didn’t reimburse the money he lost when he was tricked into paying for an item he did not receive. What happened Both parties accept that Mr Y was the victim of a scam after he made a faster payment of £1,230. He made this payment for... (4 pages)View decision
