We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3087679
6 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3087679 The complaint Mr M is unhappy that HSBC UK Bank Plc didn’t do more to prevent him from falling victim to a fraud. What happened Mr M is a sole trader. In January 2021 he received an email from one of his regular suppliers, based abroad, asking for payment of an invoice. The ema... (4 pages)View decision -
Decision Reference DRN-3334242
6 May 2022 Amtrust Europe Limited UpheldInsuranceDRN-3334242 The complaint Mr D and Mr S complain that Amtrust Europe Limited sent sensitive personal information to a third party without their consent. All references to Amtrust include the actions of its appointed agents. What happened Mr D and Mr S made a claim on Mr D’s father’s legal ... (2 pages)View decision -
Decision Reference DRN-3451767
6 May 2022 ReAssure Limited UpheldInvestmentsDRN-3451767 The complaint Mr C complains that ReAssure Limited surrendered his investment bond in error. What happened Mr C had an investment bond with ReAssure. On 7 July 2021, his financial adviser contacted ReAssure to make a withdrawal from the bond. Mr C wanted to take the maximum tax... (5 pages)View decision -
Decision Reference DRN-3460849
6 May 2022 Lloyds Bank PLC UpheldInvestmentsDRN-3460849 The complaint Mr and Mrs B complain that investment advice they received from Lloyds Bank PLC was unsuitable for them. They’re represented by a claims management company (CMC), which has said, in short, that the recommendation carried too much risk for Mr and Mrs B as they were... (5 pages)View decision -
Decision Reference DRN-3183939
6 May 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3183939 The complaint Mr S has complained about the advice he was given by St Pauls Marketing Limited (an Appointed Representative of Alexander David Securities Limited) to switch his pension to a SIPP (Self Invested Personal Pension) and invest in an unsuitable investment. What happen... (6 pages)View decision -
Decision Reference DRN-3281378
6 May 2022 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3281378 The complaint Mr N complains that Blue Motor Finance Ltd irresponsibly granted them a hire purchase agreement they couldn’t afford to repay. What happened In January 2020, Mr N acquired a car financed by a hire purchase agreement from Blue Motor Finance. Mr N paid a £2,000 depo... (3 pages)View decision -
Decision Reference DRN-3339145
6 May 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3339145 The complaint Mrs G complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) asked her to pay their success fee for a payment protection insurance (PPI) claim she said she hadn’t authorised them to make. What happened Mrs G said she’d a successful mis-sold PPI... (4 pages)View decision -
Decision Reference DRN-3465988
6 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3465988 The complaint Miss R complains Loans 2 Go Limited irresponsibly lent to her. What happened Loans 2 Go approved Miss R for a £1,000 loan in December 2019. The term of the loan was 18 months with monthly repayments of approximately £230 per month. Miss R says Loans 2 Go irrespons... (3 pages)View decision -
Decision Reference DRN-2933638
6 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-2933638 The complaint Mr C and Mrs C complain Everyday Lending trading as Everyday Loans irresponsibly lent to them. What happened Mr C and Mrs C were approved for a £7,500 loan by Everyday Loans in August 2017. The term of the loan was 36 months with repayments of approximately £365 p... (3 pages)View decision -
Decision Reference DRN-3446607
6 May 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3446607 The complaint Mr G (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) provided him with a credit facility he couldn’t afford to repay. What happened Mr G approached SNC for a Safety Net facility in March 2018. This was a r... (4 pages)View decision
