We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125267 results
-
Decision Reference DRN-3315215
6 Jan 2023 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3315215 The complaint Ms F complains about the transfer of her Junior ISA and then Stocks and Shares ISA, from a third-party business, referred to as “the transferor” to Hargreaves Lansdown Asset Management Limited, referred to as “HL” or “the business”. Ms F is represented by her gran... (6 pages)View decision -
Decision Reference DRN-3839942
6 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3839942 The complaint Mr and Mrs M complain that Barclays Bank UK PLC (“Barclays”) closed their accounts without notice or reason and transferred funds into a holding account without prior warning. This caused them hassle and stress having to change account details for direct debits at... (3 pages)View decision -
Decision Reference DRN-3788012
6 Jan 2023 National Savings and Investments UpheldInvestmentsDRN-3788012 The complaint Mrs T has complained about the interest rates National Savings and Investments (‘NS&I’) applied to her Guaranteed Growth Bonds (‘GGB’) when she renewed them in 2020 upon maturity. What happened Mrs T had two bonds which were coming to maturity in December 2020... (9 pages)View decision -
Decision Reference DRN-3884538
6 Jan 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3884538 The complaint This complaint is about outstanding arrears on a repayment mortgage and three Home Improvement Loans Mrs H and Mr C hold with Barclays Bank UK PLC (“Barclays”). Mrs H also says Barclays continue to contact and refer to Mr C even though she’s explained she pays for... (5 pages)View decision -
Decision Reference DRN-3806706
6 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3806706 The complaint Mr H complains that AA Underwriting Insurance Company Limited (AA) unfairly declined two claims he made on his buildings insurance policy. Reference to AA includes its agents. What happened Mr H holds a buildings insurance policy with AA. In October 2021 he notice... (2 pages)View decision -
Decision Reference DRN-3859013
6 Jan 2023 Allianz Insurance Plc UpheldInsuranceDRN-3859013 The complaint R complains about how Allianz Insurance Plc handled its claims on its Property insurance policy. As a director of R, Mr B brought the complaint on its behalf. What happened R owns a number of properties for which it has property insurance with Allianz. In April 20... (3 pages)View decision -
Decision Reference DRN-3882693
5 Jan 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3882693 The complaint The estate of Mr B complains that Lloyds Bank PLC (Lloyds) won’t refund the money he lost when Mrs B, acting with authority for Mr B, fell victim to a scam. What happened The details of this complaint are well known to both parties. So rather than repeat them all ... (4 pages)View decision -
Decision Reference DRN-3826566
5 Jan 2023 SEIB INSURANCE BROKERS LIMITED UpheldInsuranceDRN-3826566 The complaint Mr W complains that SEIB INSURANCE BROKERS LIMITED incorrectly debited a duplicate payment from his account and acted unfairly by not agreeing his request to cancel his policy. What happened Mr W complained to SEIB after it incorrectly charged him a duplicate prem... (2 pages)View decision -
Decision Reference DRN-3884036
5 Jan 2023 Accord Mortgages Limited UpheldMortgagesDRN-3884036 The complaint Miss G complains that after she re-mortgaged with Accord Mortgages Limited it asked her to make an additional interest payment that she hadn’t been told about. She’s also unhappy that she had to pay an early repayment charge. What happened Miss G re-mortgaged with... (2 pages)View decision -
Decision Reference DRN-3883991
5 Jan 2023 Berkshire Hathaway International Insurance Ltd UpheldInsuranceDRN-3883991 The complaint Miss R complains that Berkshire Hathaway International Insurance Ltd unfairly rejected a claim she made on her motor insurance policy. What happened Miss R’s car was stolen from where it was parked on the road outside her house. Miss R notified Berkshire of the th... (4 pages)View decision
