We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122580 results
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Decision Reference DRN-3709672
28 Sep 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3709672 The complaint Mr T is unhappy that Lloyds Bank PLC won’t refund the money he’s lost to a fraudster. What’s happened? Mr T has fallen victim to a safe account scam. He says that, on 15 July 2021, he received a call from Lloyds’ fraud team – the incoming call came from the same t... (3 pages)View decision -
Decision Reference DRN-3587403
28 Sep 2022 NewDay Ltd UpheldConsumer CreditDRN-3587403 The complaint Miss K says NewDay Ltd irresponsibly lent to her. She has requested that not only should the interest and late payment charges she paid on the accounts be refunded but she also thinks the debt should be written off. What happened This complaint is about two accoun... (3 pages)View decision -
Decision Reference DRN-3438119
27 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3438119 The complaint Mrs M complains about the way TSB Bank plc has dealt with a claim she sought to make in relation to recovery of money she’d paid towards a holiday booking that didn’t go ahead following the insolvency of the booking company, “T”. What happened Mrs M used her TSB c... (4 pages)View decision -
Decision Reference DRN-3278623
27 Sep 2022 IG Markets Limited UpheldInvestmentsDRN-3278623 The complaint Mr D complains that IG Market Limited gave incorrect information on their trading analytics tool which caused him to suffer a financial loss. What happened Mr D held a Contracts for Difference (CFD) and spreadbetting trading account with IG Markets Limited. He say... (3 pages)View decision -
Decision Reference DRN-3723636
27 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3723636 The complaint Mr F complains that Bank of Scotland plc (‘BoS’) have failed to properly compensate him for the harm they caused when he fell victim to a scam. What happened I issued a provisional decision in early September 2022 to explain why I thought Mr F’s complaint redress ... (6 pages)View decision -
Decision Reference DRN-3697083
27 Sep 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3697083 The complaint Mr C complains about the way Fairmead Insurance Limited (Fairmead) have handled the appointment of solicitors to act on his behalf under his legal expenses insurance (LEI) policy. Where I refer to Fairmead in this decision, I am also referring to their claims hand... (9 pages)View decision -
Decision Reference DRN-3616002
27 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3616002 The complaint Miss A is unhappy that Monzo Bank Ltd won’t refund the money she lost after she fell victim to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on the submissions of both pa... (3 pages)View decision -
Decision Reference DRN-3721002
27 Sep 2022 WR Simon Ashley Silver Independent Financial Advisor LImited UpheldPensions and AnnuitiesDRN-3721002 The complaint Mr R complains that WR Simon Ashley Silver Independent Financial Advisor LImited (WRSAS) sold all the investments within his self-invested personal pension (SIPP) in line with its recommendation but without his explicit consent – and this prevented him from later ... (8 pages)View decision -
Decision Reference DRN-3236872
27 Sep 2022 WR Simon Ashley Silver Independent Financial Advisor LImited UpheldPensions and AnnuitiesDRN-3236872 The complaint Mrs R complains that WR Simon Ashley Silver Independent Financial Advisor LImited (WRSAS) sold all the investments within her self-invested personal pension (SIPP) in line with its recommendation but without her explicit consent – and this prevented her from later... (8 pages)View decision -
Decision Reference DRN-3721889
27 Sep 2022 PayPal Europe Sarl & Cie, SCA UpheldBanking and PaymentsDRN-3721889 The complaint Miss L complains that PayPal Europe Sarl & Cie, SCA attempted to get her to pay them an amount after she says she was the victim of a scam. She’d like an apology and compensation. What happened Miss L had a PayPal account. In September 2020 she sold an item fo... (3 pages)View decision
