We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3890216
9 Jan 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3890216 The complaint Mr B complained about the suitability of the advice he received from Portal Financial Services LLP to transfer his two personal pension plans (PPPs) into a self-invested personal pension (SIPP). At the time Portal gave its advice it was operating under a different... (10 pages)View decision -
Decision Reference DRN-3885366
9 Jan 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3885366 The complaint Mr D has complained about how Royal & Sun Alliance Insurance Limited (RSA) settled a claim under a home insurance policy. What happened Mr D contacted RSA when a glass pane in his conservatory roof cracked. RSA accepted the claim and agreed to cover the damage... (3 pages)View decision -
Decision Reference DRN-3829851
9 Jan 2023 Alwyn Insurance Company Limited UpheldInsuranceDRN-3829851 The complaint Miss H complains about Alwyn Insurance Company Limited (Alwyn) who failed to send her, her policy documents and later declined a claim under her home insurance policy. What happened Miss H held a commercial home insurance policy with Alwyn, which included cover fo... (2 pages)View decision -
Decision Reference DRN-3889079
9 Jan 2023 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-3889079 The complaint Mr S says that Curtis Banks Limited (CBL) is responsible for the poor servicing of his Self- invested Personal Pension (SIPP) and the mis-handling of his request to switch his arrangements to an alternative provider. He says this has caused him substantial financi... (10 pages)View decision -
Decision Reference DRN-3785813
9 Jan 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3785813 The complaint Mr N complains that The Co-operative Bank Plc (Co-op) didn’t do enough to protect him from the loss of debit card payments to an investment scam. What happened Mr N has explained that in 2016 and 2017, he made the following payments using his Co-op debit card to a... (7 pages)View decision -
Decision Reference DRN-3805752
9 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3805752 The complaint Mr P complained that Admiral Insurance (Gibraltar) Limited (“Admiral”) unfairly declined his storm claim under his home insurance policy. What happened Mr P made a claim to Admiral for the damage caused to his property by a storm. The render to the rear of the pro... (3 pages)View decision -
Decision Reference DRN-3889604
9 Jan 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3889604 The complaint Mr O is unhappy Advanced Payment Solutions Limited trading as Cashplus closed his account and thinks they have made a discriminatory decision. What happened In October 2020, Cashplus restricted Mr O’s account while they carried out a review. Around five days later... (3 pages)View decision -
Decision Reference DRN-3883100
9 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3883100 The complaint Mr H complains about QIC Europe Ltd (“QIC”) for its decision to decline his buildings claim for damage caused during a storm. He wants QIC to settle his claim. What happened Mr H lives in a rural area and has a home with land attached and a number of outbuildings.... (4 pages)View decision -
Decision Reference DRN-3601592
9 Jan 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3601592 The complaint Mrs W complains Creation Consumer Finance Ltd (Creation) rejected her claim under section 75 of The Consumer Credit Act 1974 in respect of sofas that she believes wasn’t of satisfactory quality. She’s also unhappy they’ve recorded ... (3 pages)View decision -
Decision Reference DRN-3889174
9 Jan 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3889174 The complaint Ms P complains Nationwide Building Society (Nationwide) unfairly closed her bank accounts. She also complains they racially discriminated against her. What happened Ms P held a current and savings account with Nationwide. In June 2020, she needed a balance ... (6 pages)View decision
