We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125363 results
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Decision Reference DRN-3878814
9 Jan 2023 Executive Advisory Services Limited UpheldPensions and AnnuitiesDRN-3878814 The complaint Mr P complains that Executive Advisory Services Limited (EAS) gave him unsuitable advice to switch his personal pensions, causing him to lose a guaranteed annuity rate (GAR) associated with one of them. What happened Mr P had two personal pensions that in 2009 wer... (5 pages)View decision -
Decision Reference DRN-3786044
9 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3786044 The complaint Mrs W complains about the service she got from AA Underwriting Insurance Company Limited (AA) when she called to notify it of a claim on her car insurance policy. What happened Mrs W called AA to notify it of damage to her car after an accident in which a third pa... (3 pages)View decision -
Decision Reference DRN-3848498
9 Jan 2023 Kensington Mortgage Company Limited UpheldMortgagesDRN-3848498 The complaint Mr and Mrs F complain about their mortgage with Kensington Mortgage Company Limited. They’re concerned that the balance wasn’t set correctly when they moved from one property to another, and they complain that Kensington’s interest rate is too high and that it did... (7 pages)View decision -
Decision Reference DRN-3848247
9 Jan 2023 Santander UK Plc UpheldConsumer CreditDRN-3848247 The complaint Mr B complains that Santander UK Plc lent to him irresponsibly. What happened Mr B took out a loan with Santander in July 2017. He borrowed £5,000 over 48 months, repaying £140.98 a month. Mr B says he couldn’t afford the credit. He says he had lots of debt elsewh... (3 pages)View decision -
Decision Reference DRN-3888035
9 Jan 2023 Bank of Ireland (UK) Plc UpheldMortgagesDRN-3888035 The complaint Mrs O complains that Bank of Ireland (UK) Plc (“Bank of Ireland”) gave her incorrect information when she amended the term and interest rate on her buy-to-let (“BTL”) property. What happened Mrs O held a BTL mortgage with Bank of Ireland that was due to mature in ... (7 pages)View decision -
Decision Reference DRN-3621855
9 Jan 2023 Acumen Independent Financial Planning Limited UpheldPensions and AnnuitiesDRN-3621855 The complaint Mr D complains about the advice Acumen Independent Financial Planning Limited gave to transfer the benefits from one of his defined-benefit (‘DB’) occupational pension schemes and also one of his personal pensions to a new provider ‘P’. He says the advice was unsu... (11 pages)View decision -
Decision Reference DRN-3369561
9 Jan 2023 Acumen Independent Financial Planning Limited UpheldPensions and AnnuitiesDRN-3369561 The complaint Mr D complains about the advice Acumen Independent Financial Planning Limited gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a ... (13 pages)View decision -
Decision Reference DRN-3868817
9 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3868817 The complaint Miss B complains about the advice given by D C Financial Limited to transfer the benefits from her defined-benefit (‘DB’) scheme with British Steel (‘BSPS’) to a personal pension. She says the advice was unsuitable for her and believes this has caused a financial ... (11 pages)View decision -
Decision Reference DRN-3879160
9 Jan 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3879160 The complaint Mr H complains about the level of service he received from Tesco Personal Finance PLC when he phoned them about his credit card application. What happened Mr H called Tesco in May 2022 to make further enquiries about his credit card application. Mr H was unhappy w... (2 pages)View decision -
Decision Reference DRN-3805440
9 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3805440 The complaint Mr H says Barclays Bank UK PLC trading as Barclaycard (‘Barclaycard’) irresponsibly lent to him. What happened This complaint is about two credit card accounts Barclaycard provided. The accounts were opened in June 2004 and January 2010. On one card the last incre... (3 pages)View decision
