We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-3973396
20 Apr 2023 Ageas Insurance Limited UpheldInsuranceDRN-3973396 The complaint Miss M complains about the settlement that Ageas Insurance Limited offered her following a claim made on her motor insurance policy for the theft of her campervan. She wants a higher settlement due to the high demand for such vehicles. What happened Miss M owned a... (3 pages)View decision -
Decision Reference DRN-4065792
20 Apr 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4065792 The complaint Mr M complains that Bank of Scotland plc trading as Halifax did not stop all gambling transactions following a gambling freeze being placed on his account. What happened Mr M applied a gambling freeze to his Halifax account, that would stop all gambling transactio... (3 pages)View decision -
Decision Reference DRN-4059221
20 Apr 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4059221 The complaint A company, which I’ll refer to as R, complains that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund a payment it didn’t make. Mrs W, who is a director or R, brings the complaint on R’s behalf. What happened The details of this complaint ... (2 pages)View decision -
Decision Reference DRN-4038994
20 Apr 2023 FCE Bank Plc UpheldConsumer CreditDRN-4038994 The complaint Miss B complains about the quality of a car she acquired through a Personal Contract Plan (PCP) with FCE Bank Plc trading as Ford Credit. She would like the full cost of a significant repair incurred refunded. What happened The details of this complaint are well k... (2 pages)View decision -
Decision Reference DRN-4038193
20 Apr 2023 U K Insurance Limited UpheldInsuranceDRN-4038193 The complaint Mrs B is unhappy because UK Insurance Limited (UKI) sent her motor insurance documentation to an incorrect address. What happened Mrs B contacted UKI to both change the vehicle and amend the address on her motor insurance policy. Follo... (2 pages)View decision -
Decision Reference DRN-4036310
20 Apr 2023 W E Bedford Insurance Services (Wimbledon) Ltd UpheldInsuranceDRN-4036310 The complaint Mrs H complains about how W E Bedford Insurance Services (Wimbledon) Ltd referred her to an accident management company following a claim she made after her car was hit. What happened Mrs H held a motor insurance policy via W E Bedford – an insurance broker. When ... (3 pages)View decision -
Decision Reference DRN-4082141
20 Apr 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4082141 The complaint Mr M complains that HSBC UK Bank Plc delayed removing inaccurate information from his credit file, causing him significant financial loss. What happened In November 2020 two accounts were opened with HSBC in Mr M’s name; a current account and a credit card account... (3 pages)View decision -
Decision Reference DRN-4077934
20 Apr 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4077934 The complaint Miss G complains that TSB Bank plc has rejected her claim for a refund under its Fraud Refund Guarantee (‘FRG’). She’s also unhappy with how her fraud claim was handled and TSB Bank’s decision to close her account. What happened The circumstances of this complaint... (3 pages)View decision -
Decision Reference DRN-4083788
20 Apr 2023 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-4083788 The complaint Ms R complains FUND OURSELVES LIMITED trading as Fund Ourselves gave her loans which she couldn’t afford to repay. What happened Ms R was advanced two loans by Fund Ourselves and below is a table of her borrowing. loan number loan amount agreement date repayment d... (5 pages)View decision -
Decision Reference DRN-4054305
20 Apr 2023 Goldman Sachs International Bank UpheldBanking and PaymentsDRN-4054305 The complaint X complains that Goldman Sachs International Bank trading as “Marcus” by Goldman Sachs, rejected deposits from a linked account. What happened X has an account with Marcus that can only receive deposits from a linked account. In November 2022, X sent statements to... (2 pages)View decision