We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-3889079
9 Jan 2023 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-3889079 The complaint Mr S says that Curtis Banks Limited (CBL) is responsible for the poor servicing of his Self- invested Personal Pension (SIPP) and the mis-handling of his request to switch his arrangements to an alternative provider. He says this has caused him substantial financi... (10 pages)View decision -
Decision Reference DRN-3785813
9 Jan 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3785813 The complaint Mr N complains that The Co-operative Bank Plc (Co-op) didn’t do enough to protect him from the loss of debit card payments to an investment scam. What happened Mr N has explained that in 2016 and 2017, he made the following payments using his Co-op debit card to a... (7 pages)View decision -
Decision Reference DRN-3805752
9 Jan 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3805752 The complaint Mr P complained that Admiral Insurance (Gibraltar) Limited (“Admiral”) unfairly declined his storm claim under his home insurance policy. What happened Mr P made a claim to Admiral for the damage caused to his property by a storm. The render to the rear of the pro... (3 pages)View decision -
Decision Reference DRN-3889604
9 Jan 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3889604 The complaint Mr O is unhappy Advanced Payment Solutions Limited trading as Cashplus closed his account and thinks they have made a discriminatory decision. What happened In October 2020, Cashplus restricted Mr O’s account while they carried out a review. Around five days later... (3 pages)View decision -
Decision Reference DRN-3883100
9 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3883100 The complaint Mr H complains about QIC Europe Ltd (“QIC”) for its decision to decline his buildings claim for damage caused during a storm. He wants QIC to settle his claim. What happened Mr H lives in a rural area and has a home with land attached and a number of outbuildings.... (4 pages)View decision -
Decision Reference DRN-3601592
9 Jan 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3601592 The complaint Mrs W complains Creation Consumer Finance Ltd (Creation) rejected her claim under section 75 of The Consumer Credit Act 1974 in respect of sofas that she believes wasn’t of satisfactory quality. She’s also unhappy they’ve recorded ... (3 pages)View decision -
Decision Reference DRN-3889174
9 Jan 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-3889174 The complaint Ms P complains Nationwide Building Society (Nationwide) unfairly closed her bank accounts. She also complains they racially discriminated against her. What happened Ms P held a current and savings account with Nationwide. In June 2020, she needed a balance ... (6 pages)View decision -
Decision Reference DRN-3600320
9 Jan 2023 Barclays Bank UK PLC UpheldPensions and AnnuitiesDRN-3600320 The complaint Mrs A complains that Barclays Bank UK PLC provided unsuitable advice to open a Stakeholder pension plan. As Mrs A is represented by a third party, I’ll refer to all submissions as made by Mrs A for ease of reading. What happened On 6 December 2012, I issued a prov... (5 pages)View decision -
Decision Reference DRN-3746483
9 Jan 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3746483 The complaint Mr A complains that Aviva Life & Pensions UK Limited wouldn’t backdate his annuity payments to his pension’s normal retirement date after it was deferred. He says they failed to make it clear he’d be financially worse off if he deferred his annuity. What happe... (4 pages)View decision -
Decision Reference DRN-3887158
9 Jan 2023 Tandem Motor Finance Limited UpheldConsumer CreditDRN-3887158 The complaint Mr T complains that Oplo CF Ltd trading as 1st Stop Car Finance has acted unfairly in the way it managed a hire purchase agreement for a car that wasn’t of satisfactory quality. What happened In June 2019 Mr T entered into a 60-month hire purchase agreement for a ... (7 pages)View decision
