We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3427569
4 Jul 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3427569 The complaint The trustees of a trust I shall call P complain about how The Royal Bank of Scotland Plc (RBS) has proposed to put right a mistake it made in stating the wrong final settlement figure in P’s loan agreement. What happened The background to this complaint is well kn... (3 pages)View decision -
Decision Reference DRN-3556239
4 Jul 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3556239 The complaint Mr W complains through his representatives that Everyday Lending Limited trading as Everyday Loans (Everyday) lent him money on high cost loans which he was unable to afford to repay. What happened Everyday provided the following loans to Mr W: Date Amount Term In... (3 pages)View decision -
Decision Reference DRN-3109926
4 Jul 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3109926 The complaint Mr Q has complained about advice he received from Portal Financial Services LLP (‘Portal’) in relation to a defined benefit occupational pension scheme (‘OPS’). Portal processed the transfer of Mr Q’s OPS benefits on an ‘insistent client’ basis to a personal pensi... (11 pages)View decision -
Decision Reference DRN-3304685
4 Jul 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3304685 The complaint Ms F and Mr W complain about how Nationwide Building Society dealt with a payment into their account. What happened Mr W says his uncle attempted to transfer £250,000 into his Nationwide account. He says the payment was rejected on three occasions by Nationwide de... (2 pages)View decision -
Decision Reference DRN-3536973
4 Jul 2022 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3536973 The complaint Miss A complains that Advanced Payment Solutions Limited (trading as “Cashplus”) failed to refund money she lost as part of an investment scam. The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I wil... (2 pages)View decision -
Decision Reference DRN-3461085
4 Jul 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3461085 The complaint Mr R says Creation Financial Services Limited provided no service when he needed to query why a payment he had made wasn’t showing on its app. What happened Mr R made a payment to Creation on 10 October 2021 and his bank confirmed the money had left, but Mr R coul... (2 pages)View decision -
Decision Reference DRN-3036106
4 Jul 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3036106 The complaint Mrs S complains that Inter Partner Assistance SA (IPA) didn't deal with a claim under her travel insurance policy as it should have. What happened Mrs S had a travel insurance policy with IPA. She travelled abroad on 13 December 2019 and returned on 10 Januar... (3 pages)View decision -
Decision Reference DRN-3389111
4 Jul 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3389111 The complaint Mr C complains about the refurbishment charges he has been asked to pay by BMW Financial Services (GB) Limited (“BMWFS”), trading as Alphera Financial Services, since he returned a car he was financing through an agreement with them. What happened The details of t... (2 pages)View decision -
Decision Reference DRN-3317315
4 Jul 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3317315 The complaint Mr M is unhappy that NewDay Ltd, trading as Aqua, provided him with new and further credit which he feels was unaffordable for him at those times. What happened In June 2016, Mr M applied for a NewDay administered credit account. Mr M’s application was approved, a... (3 pages)View decision -
Decision Reference DRN-3431320
4 Jul 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3431320 The complaint Mrs R complains that a car that was supplied to her under a hire purchase agreement with Mercedes-Benz Financial Services UK Limited wasn’t of satisfactory quality. What happened A new car was supplied to Mrs R under a hire purchase agreement with Mercedes-Benz Fi... (3 pages)View decision
