We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128535 results
-
Decision Reference DRN-3749766
19 Apr 2023 Gain Credit LLC UpheldConsumer CreditDRN-3749766 The complaint Mr B complaints through a representative that Gain Credit LLC (trading as Drafty) gave him two lines of credit which he couldn’t afford to repay. What happened Mr B first approached Drafty for a running credit facility in November 2018. Mr B was given a facility w... (4 pages)View decision -
Decision Reference DRN-4078943
19 Apr 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4078943 The complaint Ms J complains that HSBC UK Bank Plc (“HSBC”) have unfairly refused to refund over £370,000 she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. Instead, I will... (4 pages)View decision -
Decision Reference DRN-4066664
19 Apr 2023 AWP P&C SA UpheldInsuranceDRN-4066664 The complaint Mr and Mrs J are unhappy that AWP P&C SA (AWP) has declined their travel insurance claim. They also complain that AWP provided poor customer service. Any reference to AWP includes all its agents. What happened Mr and Mrs J have a travel insurance policy along... (4 pages)View decision -
Decision Reference DRN-3972000
19 Apr 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3972000 The complaint Mr L1 complains about the settlement Admiral Insurance (Gibraltar) Limited offered for the loss of his car following a claim made on his motor insurance policy. He wants to be paid the car’s correct market value. Mr L1 is represented in this matter by his father, ... (2 pages)View decision -
Decision Reference DRN-4082154
19 Apr 2023 ReAssure Limited UpheldPensions and AnnuitiesDRN-4082154 The complaint Mr C complains that ReAssure Limited stopped taking payments his employer made into his pension plan. What happened Mr C had a pension with another company which he says was taken over by ReAssure in 2021. His employer paid monthly contributions into it. Mr C says... (4 pages)View decision -
Decision Reference DRN-4023334
19 Apr 2023 Sesame Limited UpheldMortgagesDRN-4023334 The complaint Miss W and Mr C have complained that they were given unsuitable mortgage advice by a representative of Sesame Limited. To settle the complaint Miss W and Mr C want to be compensated for their financial losses. What happened I will summarise the complaint in less d... (3 pages)View decision -
Decision Reference DRN-3775494
19 Apr 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3775494 The complaint Mr S complains that PrePay Technologies Limited blocked his account and didn’t give him access to the remaining funds when the account closed. What happened Mr S had an account with one of PrePay’s agents. To keep things simple I’ll refer to PrePay in this decisio... (2 pages)View decision -
Decision Reference DRN-3969136
19 Apr 2023 Santander UK Plc UpheldMortgagesDRN-3969136 The complaint Mr W is unhappy Santander UK Plc (“Santander”) didn’t apply a new interest rate to his buy- to-let mortgage. What happened Mr W held a fixed rate mortgage with Santander, which was due to end on 3 August 2022. Mr W got in touch with Santander on 20 July 2022 to di... (5 pages)View decision -
Decision Reference DRN-4086282
19 Apr 2023 Mortgage Advice Bureau (Derby) Limited UpheldInsuranceDRN-4086282 The complaint Mr Q complained that he was mis-sold a home insurance policy by Mortgage Advice Bureau (Derby) Limited (“MAB”) which led to him being unable to make a claim for an escape of water at his home. What happened MAB acted as a mortgage broker, securing a mortgage for f... (3 pages)View decision -
Decision Reference DRN-4011031
19 Apr 2023 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4011031 The complaint Mr E complains that Clydesdale Bank Plc trading as Virgin Money unfairly withdrew his promotional interest rate when he missed a payment by hours. What happened Mr E had an existing Virgin Money credit card, and he took advantage of a 0% promotional interest rate ... (4 pages)View decision