We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
-
Decision Reference DRN-3569572
29 Jun 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3569572 The complaint Mr A complains that Domestic & General Insurance Plc (D&G) wouldn’t provide him with appliance insurance at the price it quoted. What happened Mr A had appliance cover with D&G. He bought a new TV and asked D&G to provide an insurance quote. It quo... (3 pages)View decision -
Decision Reference DRN-3542518
29 Jun 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3542518 The complaint Mr P complained that a claim for his dog, M, made under his pet insurance policy was not upheld by Casualty & General Insurance Company (Europe) Ltd. Mr P has also complained about the service he received. What happened The policy commenced on 17 January 2021.... (2 pages)View decision -
Decision Reference DRN-3557369
29 Jun 2022 Freemans Plc UpheldConsumer CreditDRN-3557369 The complaint Mr C says Freemans Plc irresponsibly lent to him. What happened Mr C took out three catalogue shopping account from Freemans in April 2017, July 2017 and February 2018. He received a number of credit limit increases on all three accounts. When the accounts fell in... (3 pages)View decision -
Decision Reference DRN-3104404
29 Jun 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3104404 The complaint Miss K1 is related to Miss K2. I will refer to them in this way to differentiate. Both Miss K1 and Miss K2 are represented by a third party. Both Miss K1 and Miss K2 complain that Everyday Lending Limited (trading as Everyday Loans) gave them advice to take a join... (11 pages)View decision -
Decision Reference DRN-3506362
29 Jun 2022 LP Financial Management Limited UpheldPensions and AnnuitiesDRN-3506362 The complaint Mr D complains that LP Financial Management (LFPM) gave him unsuitable advice to switch two Personal Pensions into a Self-Invested Personal Pension (SIPP). A subsequent investment was made in an unregulated holiday resort investment. What happened In September 201... (6 pages)View decision -
Decision Reference DRN-3472876
29 Jun 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3472876 The complaint Mrs F is complaining that Lloyds Bank PLC irresponsibly provided her with a credit card and personal loan in February 2008. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute ... (2 pages)View decision -
Decision Reference DRN-3552018
29 Jun 2022 Tesco Personal Finance PLC UpheldConsumer CreditDRN-3552018 The complaint Mr B complains Tesco Personal Finance PLC trading as Tesco Bank discriminated against him because it wouldn’t even allow him to apply for a loan because he’d be 75 before his loan ended. What happened Mr B wanted to take out a loan. He tried applying online to Tes... (4 pages)View decision -
Decision Reference DRN-3549703
29 Jun 2022 Secure Trust Bank Plc UpheldConsumer CreditDRN-3549703 The complaint Mr W complains about the support he has received from Secure Trust Bank Plc trading as Moneyway (“Moneyway”) in relation to a hire purchase agreement he has with it. What happened In March 2017 Mr W took out a hire purchase agreement with Moneyway under which it s... (10 pages)View decision -
Decision Reference DRN-3190158
29 Jun 2022 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-3190158 The complaint Miss B has complained that she was unsuitably advised by Central Markets Investment Management Ltd (CMIM), as a trustee of her Small Self-Administered Scheme (SSAS), to make investments within the scheme including a discretionary managed portfolio and a Cape Verde... (15 pages)View decision -
Decision Reference DRN-3328258
29 Jun 2022 Santander UK Plc UpheldConsumer CreditDRN-3328258 The complaint Mrs H complains that Santander UK Plc (“Santander”) continued to contact and harass her for repayments to her personal loan despite a debt management plan having been agreed. What happened Mrs H applied to Santander for a personal loan of £3,000 in July 2019. Sant... (3 pages)View decision
