We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
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Decision Reference DRN-3473551
29 Jun 2022 Kings UpheldPensions and AnnuitiesDRN-3473551 The complaint Mr U complains that the advice he was given by Kings in 2005 to transfer the benefits from his Armed Forces Pension Scheme (AFPS) into a personal pension was unsuitable. In this complaint Mr U is represented by a third party, but for simplicity I’ll refer to all a... (8 pages)View decision -
Decision Reference DRN-3482702
29 Jun 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3482702 The complaint Mr F complains that Metro Bank PLC (Metro) blocked his accounts and denied him access to the funds in the accounts. What happened In October 2019 Metro blocked Mr F’s accounts, while it carried out a review. In January 2020, it requested information from Mr F to h... (3 pages)View decision -
Decision Reference DRN-3551709
29 Jun 2022 Bank of Ireland (UK) Plc UpheldConsumer CreditDRN-3551709 Complaint Mrs W has complained that Bank of Ireland (UK) Plc (“Bank of Ireland”) irresponsibly provided her with an unaffordable loan. Background Bank of Ireland provided Mrs W with a Post Office Money branded personal loan for £20,000.00 in October 2019. The loan had an APR of... (5 pages)View decision -
Decision Reference DRN-3081313
28 Jun 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3081313 The complaint Mr M complains that ReAssure Limited (ReAssure) provided incorrect valuation statements for his pension. This led to concern about his pension. What happened Mr M has a pension policy with ReAssure. Mr M said that the following had occurred: -The statement he rece... (5 pages)View decision -
Decision Reference DRN-3146873
28 Jun 2022 Quays Wealth Management Limited UpheldPensions and AnnuitiesDRN-3146873 The complaint Mr C has complained about the transfer of his two pension plans to a new self-invested personal pension (“SIPP”) in 2015. He said that the transfer was unsuitable for his needs and led to him suffering a financial loss. Mr C is represented in this complaint by a t... (8 pages)View decision -
Decision Reference DRN-3567808
28 Jun 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3567808 The complaint The estate of Mr T complains that Tesco Personal Finance PLC (Tesco) won’t refund the money he lost when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Instead, I’ll set ... (3 pages)View decision -
Decision Reference DRN-3564942
28 Jun 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3564942 The complaint Mrs F has complained that the car she obtained through a Hire Purchase agreement from Creation Consumer Finance Ltd (“Creation”) was not of satisfactory quality. What happened As this complaint was initially agreed by both parties at view stage last year, I won’t ... (5 pages)View decision -
Decision Reference DRN-3566560
28 Jun 2022 Brightside Insurance Services Limited UpheldInsuranceDRN-3566560 The complaint Mr A says Brightside (his broker) and its agent provided poor service that caused him financial loss when he called for assistance on his motor breakdown policy. What happened Mr A’s car broke down late on a Saturday night in August 2021. He called a number for Br... (3 pages)View decision -
Decision Reference DRN-3567581
28 Jun 2022 Wesleyan Assurance Society UpheldPensions and AnnuitiesDRN-3567581 The complaint Mr R complained about the advice he received from Wesleyan Assurance Society to take out a free-standing additional voluntary contribution (FSAVC) plan. He says if he’d been given adequate information during the sale about his options, he would have bought added y... (9 pages)View decision -
Decision Reference DRN-3546407
28 Jun 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldInvestmentsDRN-3546407 The complaint Mr and Mrs P complain Sun Life Assurance Company of Canada (U.K.) Limited (Sun Life) mis-sold a unit linked whole of life policy because it was unsuitable based on their needs, objectives and attitude to risk. What happened Mr and Mrs P met with an advisor from S... (4 pages)View decision
