We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3407379
4 May 2022 We Fight Any Claim Limited UpheldClaims ManagementDRN-3407379 The complaint Mr W and Mrs W complain about We Fight Any Claim Limited (WFAC) and their decision to invoice them for a settlement fee following a successful claim for mis-sold Payment Protection Insurance (PPI) that was paid out in 2016. Mr W and Mrs W are also unhappy with WFA... (4 pages)View decision -
Decision Reference DRN-3295640
4 May 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3295640 The complaint Mr F complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened Mr F was called by someone claiming to be an investment broker and asked if he wanted to make money from bitcoin. Unfortunately, we now know the calle... (5 pages)View decision -
Decision Reference DRN-3322955
3 May 2022 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-3322955 The complaint Mr N complains that a car acquired with finance from Santander Consumer (UK) Plc trading as Santander Consumer Finance wasn’t of satisfactory quality. What happened In November 2020 Mr N was supplied with a car and entered into a conditional sale agreement with Sa... (3 pages)View decision -
Decision Reference DRN-3458054
3 May 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3458054 The complaint Mr D’s complaint about Barclays Bank UK PLC (Barclays) relates to their decision not to refund an overpayment made he made to his mortgage account, and also the application of a Final Repayment Charge (FRC) when he redeemed his mortgage early. What happened Mr D h... (3 pages)View decision -
Decision Reference DRN-3362634
3 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3362634 The complaint Mrs E complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In February 2021 Mrs E was supplied with a car and entered into a conditional sale agreement with Moneybarn. At the point of supply the car w... (3 pages)View decision -
Decision Reference DRN-3437202
3 May 2022 British Gas Insurance Limited UpheldInsuranceDRN-3437202 The complaint Mr H is unhappy with the service he has received from British Gas Insurance Limited (British Gas) under his home emergency policy. What happened Mr H took out a home emergency policy with British Gas in November 2020, which included an annual boiler service. Mr H ... (3 pages)View decision -
Decision Reference DRN-3329021
3 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3329021 The complaint Ms L complains that NewDay Ltd lent irresponsibly when it approved two credit cards and increased the credit limit. What happened In July 2017 Ms L applied for a Marbles branded credit card with NewDay. In the application, Ms L said she was employed and earned £1... (3 pages)View decision -
Decision Reference DRN-3459504
3 May 2022 Barclays Bank UK PLC UpheldInsuranceDRN-3459504 The complaint Mr T is unhappy that Barclays Bank UK Plc mis-sold him a bike insurance policy. What happened In May 2021, Mr T purchased a bike insurance policy to protect his two bikes. A few months later, he made a claim under this policy as his bikes were stolen. The claim wa... (3 pages)View decision -
Decision Reference DRN-3422383
3 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3422383 The complaint Mr B says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened This complaint is about a 24-month instalment loan for £2,000 that ELL provided to Mr B on 2 April 2015. The monthly repayments were £147.67 and the total... (3 pages)View decision -
Decision Reference DRN-3459374
3 May 2022 Ageas Insurance Limited UpheldInsuranceDRN-3459374 The complaint Mr P complained about the level of customer service he received and the delays to his claim under his home insurance policy with Ageas Insurance Limited (“Ageas”). What happened Mr P made a claim on his policy online on 24 June after heavy rainfall caused damage t... (3 pages)View decision
