We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 118878 results
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Decision Reference DRN-3447938
3 May 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3447938 The complaint Mr H is unhappy with how MotoNovo Finance Limited reported his account to the credit reference agencies (CRA). What happened On 29 April 2016, Mr H was supplied with a used car through a hire purchase agreement with MotoNovo. Mr H paid a deposit of £1,190.40, and ... (4 pages)View decision -
Decision Reference DRN-3449349
3 May 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3449349 The complaint Mr H complains about the level of service provided by Tesco Underwriting Limited following a glass repair claim made on his motor insurance policy. What happened Mr H’s windscreen was damaged, and he made a claim for repair. But Tesco’s agent wasn’t able to comple... (2 pages)View decision -
Decision Reference DRN-3458200
3 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3458200 The complaint Miss T is unhappy with the damage charges Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (“MBFS”) applied when she handed back a car she’d acquired under a hire agreement. What happened In March 2017, Miss T entered into a hire agreem... (3 pages)View decision -
Decision Reference DRN-3326234
3 May 2022 Startline Motor Finance Limited UpheldConsumer CreditDRN-3326234 The complaint Mr K complains that Startline Motor Finance Limited unfairly applied end of contract charges when he handed a car back following voluntary termination of a hire purchase agreement. What happened In September 2016 Mr K entered into a 59-month hire purchase agreemen... (3 pages)View decision -
Decision Reference DRN-3298041
3 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3298041 The complaint Miss T is unhappy with the damage charges Mercedes-Benz Financial Services UK Limited trading as Mercedes-Benz Finance (“MBFS”) applied when she handed back a car she’d acquired under a hire agreement. What happened In March 2017, Miss T entered into a hire agreem... (3 pages)View decision -
Decision Reference DRN-3444622
3 May 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3444622 The complaint Mr B complains that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly gave him loans which he couldn’t afford to pay back. What happened This complaint is about loans MoneyBoat provided to Mr B as follows: Loan Date Taken Date Repaid Instal... (4 pages)View decision -
Decision Reference DRN-3324153
3 May 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3324153 The complaint Mr P complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) handling of his claim under his home insurance policy. What happened Mr P held a home insurance policy with Admiral. He made a claim following a leak at his home. The claim was accepted by Admi... (4 pages)View decision -
Decision Reference DRN-3326087
3 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3326087 The complaint Mr F complains about late payment markers on his credit file, which he says were unfairly reported by Barclays Bank UK PLC trading as Barclaycard. What happened Mr F has a credit card account with Barclaycard. He cleared the account balance in November 2019. He sa... (3 pages)View decision -
Decision Reference DRN-2798527
3 May 2022 Santander UK Plc UpheldInvestmentsDRN-2798527 The complaint Mr M complains that Santander UK Plc (‘Santander’) gave him unsuitable investment advice. He says the recommendation to invest £50,000 left him with too little liquid savings for him to ‘weather the storm’, was an excessive amount for a first-time investor and did... (8 pages)View decision -
Decision Reference DRN-3457840
3 May 2022 ERGO Reiseversicherung AG UpheldInsuranceDRN-3457840 The complaint Mr and Mrs R complain that ERGO Reiseversicherung AG has turned down a cancellation claim they made on their travel insurance policy. What happened In September 2019, Mr and Mrs R booked a UK-based holiday. They were due to travel between 17 and 24 July 2020. Alon... (3 pages)View decision
