We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122404 results
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Decision Reference DRN-3669603
16 Sep 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3669603 The complaint Mr R complains that he couldn’t transfer a balance directly from a card account he already held to his new account with Clydesdale Bank Plc trading as Virgin Money. Mr R said he had to open another card and transfer the money there first, incurring fees. What happ... (2 pages)View decision -
Decision Reference DRN-3706072
16 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3706072 The complaint Mr L complains that Monzo Bank Ltd closed his account without notice. He’s like compensation for the distress. What happened Mr L held several current accounts with Monzo. In November 2020 he found that the accounts had been blocked. He contacted Monzo through the... (3 pages)View decision -
Decision Reference DRN-3703512
16 Sep 2022 Morses Club PLC UpheldConsumer CreditDRN-3703512 The complaint Ms H (through a representative) complains that Morses Club PLC (Morses) gave her loans which she struggled to repay. Ms H also says loans were offered when her previous loans hadn’t yet been fully repaid which meant she had at least two loans running at the same t... (6 pages)View decision -
Decision Reference DRN-3705500
15 Sep 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3705500 The complaint Mr J complains that Admiral Insurance Company Limited mishandled his claim on a motor insurance policy. Where I refer to Admiral, I refer to the above-named insurance company and I include its glass provider and others insofar as I hold Admiral responsible for the... (6 pages)View decision -
Decision Reference DRN-3639826
15 Sep 2022 Ald Automotive Limited UpheldConsumer CreditDRN-3639826 The complaint Mr L complains about a car supplied under a hire agreement provided by Ald Automotive Limited. What happened In February 2021 Mr L acquired a new car under a hire agreement with Ald. The agreement was taken over 36 months with monthly payments of £217.54. In March... (3 pages)View decision -
Decision Reference DRN-3705726
15 Sep 2022 INTERESTME FINANCIAL PLANNING LIMITED UpheldPensions and AnnuitiesDRN-3705726 The complaint Mr A complains that the advice he received from INTERESTME FINANCIAL PLANNING LIMITED trading as Wise Pension Group (Wise) to transfer his three existing personal pensions with other providers into the Wise Self-Invested Personal Pension (SIPP) was negligent. He a... (8 pages)View decision -
Decision Reference DRN-3701441
15 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3701441 The complaint Mr R complains about delays he experienced in transferring his stocks and shares ISA away from ITI Capital Limited. What happened I issued a provisional decision in Mr R’s complaint and set out the background to the complaint and my provisional findings as follows... (3 pages)View decision -
Decision Reference DRN-3650429
15 Sep 2022 Soteria Insurance Limited UpheldInsuranceDRN-3650429 The complaint Miss C has complained about her motor insurer Soteria Insurance Limited. She thinks it unreasonably delayed closing her claim after her car was damaged in an accident. What happened Miss C was involved in an accident in April 2021 which was not her fault. Her poli... (2 pages)View decision -
Decision Reference DRN-3704199
15 Sep 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3704199 The complaint V Ltd, represented by Miss M, complained because PrePay Technologies Limited, trading as Prepay Solutions and Tide (“Tide”), refused to refund it for two disputed transactions. What happened At 4.44am on 3 August, there was a £700 debit to V Ltd’s account, through... (5 pages)View decision -
Decision Reference DRN-3698033
15 Sep 2022 ITI Capital Limited UpheldInvestmentsDRN-3698033 The complaint Mr R complains about delays he experienced in transferring his shares away from ITI Capital Limited, and delays in being able to withdraw his cash from the account. What happened I issued a provisional decision in Mr R’s complaint and set out the background to the... (3 pages)View decision
