We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122404 results
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Decision Reference DRN-3697865
15 Sep 2022 Wakam UpheldInsuranceDRN-3697865 The complaint Mr S has complained in respect of a claim made under his taxi driving insurance policy with Wakam. Wakam has declined the claim, which is for theft of Mr S’s car, because it thinks Mr S misled it when he renewed his policy. What happened Mr S bought a car on hire ... (6 pages)View decision -
Decision Reference DRN-3704334
15 Sep 2022 ClearBank Limited UpheldBanking and PaymentsDRN-3704334 The complaint Mr R complains that ClearBank Limited (trading as Tide) applied a chargeback to his business account which caused problems for his business. Mr R also complains that Tide didn’t comply with a Subject Access Request (SAR) that he made. What happened On 8 September ... (2 pages)View decision -
Decision Reference DRN-3468383
15 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3468383 Complaint Mr and Mrs A have complained that Shawbrook Bank Limited (“Shawbrook”) rejected their claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr and Mrs A bought solar panels for their home in 2015. The purchase was funded by a loan from Shawbroo... (3 pages)View decision -
Decision Reference DRN-3687361
15 Sep 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3687361 The complaint Mr S complains about delays by Halifax Share Dealing Limited trading as Bank of Scotland Share Dealing (Bank of Scotland) in transferring his stocks and shares Individual Saving Account (ISA) to a new provider. He says that he made two transfer requests in Decembe... (6 pages)View decision -
Decision Reference DRN-3705372
15 Sep 2022 Ageas Insurance Limited UpheldInsuranceDRN-3705372 The complaint Mr Y has complained about his car insurer Ageas Insurance Limited in relation to a claim he made to it in November 2021. What happened Mr Y had an accident on 30 November which was not his fault. He called Ageas and thought it would arrange to collect his car and ... (4 pages)View decision -
Decision Reference DRN-3694710
15 Sep 2022 Tickmill UK LTD UpheldInvestmentsDRN-3694710 The complaint Mr O complains to Tickmill UK Ltd about delays incurred when attempting to add funds to his trading account. As a result of the delays, several of his positions were closed, crystallising losses which he says he would otherwise have been financially able to withst... (14 pages)View decision -
Decision Reference DRN-3683737
15 Sep 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3683737 The complaint Mr L complains that Madison CF UK Limited, trading as 118 118 Money (“118 118”) provided him with credit he couldn’t afford to repay. What happened Mr L says that two loans he was provided with by 118 118 were unaffordable for him. The details of the loans are as ... (2 pages)View decision -
Decision Reference DRN-3705347
15 Sep 2022 esure Insurance Limited UpheldInsuranceDRN-3705347 The complaint Mr T is unhappy with esure Insurance Limited’s handling of a claim he made on his car insurance policy. References to esure include its agents acting on its behalf. What happened Mr T had a car insurance policy with esure and phoned to make a claim when he was in... (4 pages)View decision -
Decision Reference DRN-3684181
15 Sep 2022 National Westminster Bank Plc UpheldMortgagesDRN-3684181 The complaint Mr B complains that National Westminster Bank Plc didn’t support him in claiming Government support for his mortgage during the Covid-19 pandemic. What happened Mr M applied for universal credit as his income was affected by the Covid-19 pandemic. He asked NatWest... (3 pages)View decision -
Decision Reference DRN-3618583
15 Sep 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3618583 The complaint Mr H is unhappy TSB Bank plc (“TSB”) is holding him liable for a cash machine withdrawal which he says he didn’t make. What happened On 11 October 2020, Mr H says he visited a TSB branch and used his debit card at the ATM. Mr H recollects this was around 12:07 pm.... (4 pages)View decision
