We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120327 results
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Decision Reference DRN-3558092
28 Jun 2022 Tesco Personal Finance PLC UpheldConsumer CreditDRN-3558092 The complaint Mr T complains Tesco Personal Finance plc (Tesco) unfairly registered a default on his credit file. What happened Mr T says due to personal issues in October 2019 he missed a payment to his loan account, and this was paid the following month which was allocated by... (4 pages)View decision -
Decision Reference DRN-3471678
28 Jun 2022 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3471678 The complaint Mr B’s complaint against Hargreaves Lansdown Asset Management Limited (“HL”) is that he lost money because of problems he experienced when trying to sell some shares. What happened Mr B holds an execution only trading account with HL. Early on 6 April 2021, having... (2 pages)View decision -
Decision Reference DRN-3551626
28 Jun 2022 American Express Services Europe Limited UpheldBanking and PaymentsDRN-3551626 The complaint Ms K complains about the way American Express Services Europe Limited dealt with her in respect of her attempts to recover money she paid for flights using her American Express credit card. What happened Ms K bought return flight tickets with her American Express ... (3 pages)View decision -
Decision Reference DRN-3566121
28 Jun 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3566121 The complaint Mr H complains Mercedes-Benz Financial Services UK Limited (MBFS) has unfairly applied end of contract charges following the end of his car hire agreement. What happened In September 2018, Mr H entered into a 24 month hire agreement with MBFS for a new ... (4 pages)View decision -
Decision Reference DRN-3453378
28 Jun 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3453378 The complaint Mr M is unhappy that BMW Financial Services(GB) Limited (BMWFS), reported negative information on his credit file after he voluntarily terminated his hire purchase agreement. What happened In July 2017, Mr M entered into a hire purchase agreement with BMWFS to acq... (3 pages)View decision -
Decision Reference DRN-3563463
28 Jun 2022 National Savings and Investments UpheldInvestmentsDRN-3563463 The complaint Mr T complains about delays he experienced when encashing his Guaranteed Growth Bond with National Savings and Investments (NS&I). What happened I issued a provisional decision in Mr T’s complaint and set out the background to the complaint and my provisional ... (4 pages)View decision -
Decision Reference DRN-3359926
28 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3359926 The complaint Mr L complains NewDay Ltd irresponsibly lent him two credit cards, and a loan. What happened Mr L took out the following: Aqua credit card in May 2015 with an initial limit of £100 Marbles credit card in December 2016 with an initial limit of £600 Marbles loan ... (5 pages)View decision -
Decision Reference DRN-3561360
28 Jun 2022 British Gas Insurance Limited UpheldInsuranceDRN-3561360 The complaint Mr N complains British Gas Insurance Limited breached his home emergency insurance contract with them when advising him to replace his boiler. What happened I issued a provisional decision, setting out what’s happened, and what I thought about that. I’ve copied th... (6 pages)View decision -
Decision Reference DRN-3565699
28 Jun 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3565699 The complaint Miss J complains that although MotoNovo Finance Limited (“MotoNovo”) accepted the finance they had provided was mis-sold; they didn’t acknowledge it was lent irresponsibly. She is also unhappy that to resolve her complaint they offered £150 in recognition of the d... (3 pages)View decision -
Decision Reference DRN-3427782
28 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3427782 The complaint Mr F complains that HSBC UK Bank Plc has declined to reimburse the money he’s lost to a scam. What’s happened? Mr F has fallen victim to a cryptocurrency investment scam. He says that he looked for investment opportunities online and came across a company I’ll ref... (4 pages)View decision
