We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3570417
30 Jun 2022 Amtrust Europe Limited UpheldInsuranceDRN-3570417 The complaint Your text here Mr S complains about the way Amtrust Europe Limited’s (“Amtrust”) handled a claim under a protection plan for damage to his furniture. What happened The background of this complaint is known to both parties, so I’ll only summarise it here: Mr S too... (3 pages)View decision -
Decision Reference DRN-3554823
30 Jun 2022 Bought By Many Ltd UpheldInsuranceDRN-3554823 The complaint Miss G's complaint is about the cost of a pet insurance policy sold to her by Bought By Many Ltd. What happened Miss G took out a lifetime pet insurance policy to cover her dog in 2018 at a cost of £43.44pm and has renewed it each year since. The policy was s... (4 pages)View decision -
Decision Reference DRN-3282367
30 Jun 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3282367 The complaint Mr M complains that HSBC UK Bank Plc (HSBC) won’t refund the money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary, Mr M fell victim to an investment scam by a com... (5 pages)View decision -
Decision Reference DRN-3536572
30 Jun 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3536572 The complaint Ms H complains that Metro Bank PLC (Metro) blocked her account without giving her advance notice, then closed it without telling her why. She thinks Metro’s actions were motivated by discrimination on the grounds of her nationality. What happened On 10 May 2019, M... (3 pages)View decision -
Decision Reference DRN-3551837
30 Jun 2022 Hamsard 3225 Limited UpheldConsumer CreditDRN-3551837 The complaint Mr M complains that Hamsard 3225 Limited trading as CLC Finance, lent to him irresponsibly. He has said that the interest rates were high and he had to take out other loans to pay off these loans. He wants a refund of all interest and charges. Mr M appears to have... (4 pages)View decision -
Decision Reference DRN-3568582
30 Jun 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3568582 The complaint and background Mr D complained to Bank of Scotland plc (trading as Halifax) about the charges that had been applied to his account for using his overdraft, he said that he had been experiencing financial difficulties since 2017 and that Halifax had not done enough... (4 pages)View decision -
Decision Reference DRN-3145222
30 Jun 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3145222 The complaint Ms B complains about delays and the mishandling of a claim by her car insurer, Advantage Insurance Company Limited. What happened A car accident in November 2019 caused Ms B to claim on her policy with Advantage. The car was collected two days later by Advantage’s... (3 pages)View decision -
Decision Reference DRN-3388962
30 Jun 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3388962 The complaint Mr T complains about the advice given by Portal Financial Services LLP (‘Portal’) in relation to his defined-benefit (‘DB’) occupational pension scheme. Portal processed the transfer of Mr T’s DB scheme benefits to a personal pension with an income drawdown facili... (8 pages)View decision -
Decision Reference DRN-3505684
30 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3505684 The complaint Mr N says AvantCredit of UK, LLC irresponsibly lent to him. What happened Mr N took out a 24-month instalment loan for £7,000 from AvantCredit on 15 May 2016. The monthly repayments were £426.48 and the total repayable was £10,235.56. Mr N says the lender did not ... (5 pages)View decision -
Decision Reference DRN-3270716
30 Jun 2022 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-3270716 The complaint Mr F has complained that he was unsuitably advised by Central Markets Investment Management Ltd (CMIM), as a trustee of his Small Self-Administered Scheme (SSAS), to invest in a Cape Verde hotel development of The Resort Group (TRG). Mr F is represented in this co... (14 pages)View decision
