We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
-
Decision Reference DRN-3551307
30 Jun 2022 Allianz Insurance Plc UpheldInsuranceDRN-3551307 The complaint Miss A complains about Allianz Insurance PLC (Allianz) who wouldn’t take responsibility for damage that was found, from work carried out by them years before, under her home insurance policy. What happened In December 2020 Miss A noticed that there was a gap in th... (4 pages)View decision -
Decision Reference DRN-3569393
30 Jun 2022 Towergate Financial (East) Limited UpheldPensions and AnnuitiesDRN-3569393 The complaint Mr D complains about the advice given by Towergate Financial (East) Limited concerning transferring the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension plan (‘PPP’) and later to a self-invested personal pension (‘SIPP’) .... (10 pages)View decision -
Decision Reference DRN-3549154
30 Jun 2022 Clydesdale Bank Plc UpheldMortgagesDRN-3549154 The complaint Mr and Mrs D complain that Clydesdale Bank Plc (trading as Virgin Money) unfairly declined their mortgage porting application due to a temporary change in policy. They had no option but to redeem their mortgage and look elsewhere to fund their new property purchas... (4 pages)View decision -
Decision Reference DRN-3332122
30 Jun 2022 HSBC UK Bank Plc UpheldInvestmentsDRN-3332122 The complaint Mr and Mrs O’s complaint concerns their mortgage protection plan (‘MPP’) originally taken out with HSBC in 1989. Their three main concerns relate to 1) being forced to take out the policy 2) not being given the opportunity to review or amend it in 2003 and 2008 an... (9 pages)View decision -
Decision Reference DRN-3564865
30 Jun 2022 PayrNet Limited UpheldBanking and PaymentsDRN-3564865 The complaint Mr B complains PayrNet Limited, trading as Pockit, unfairly blocked his account and failed to return his funds causing him substantive distress and inconvenience. To keep matters simple, I’ll refer to “Pockit” in my decision. What happened Pockit placed Mr B’s acc... (3 pages)View decision -
Decision Reference DRN-3563897
30 Jun 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3563897 The complaint Mrs P complains as trustee of a trust, (“T”) that Barclays Bank UK PLC failed properly to compensate T for the bank’s poor service. What happened The background to the complaint is set out in my provisional decision dated 27 May 2022, which forms part of this deci... (3 pages)View decision -
Decision Reference DRN-3570484
30 Jun 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3570484 Complaint Mrs A and Mr A are unhappy that National Westminster Bank Plc (“NatWest”) closed their accounts and then denied them access to their funds. Background In July 2021, NatWest took the decision to close Mrs A and Mr A’s current and savings accounts. NatWest told Mrs and ... (2 pages)View decision -
Decision Reference DRN-3566637
30 Jun 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3566637 The complaint Mr T (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) provided him with a credit facility he couldn’t afford to repay. What happened Mr T approached SNC for a Safety Net facility in November 2016. This was ... (6 pages)View decision -
Decision Reference DRN-3570395
30 Jun 2022 Nationwide Building Society UpheldConsumer CreditDRN-3570395 The complaint Mr H complains Nationwide Building Society (Nationwide) failed to make reasonable attempts to contact him before defaulting his loan account. What happened Mr H says he resides in the USA and maintains a bank account and loan with Nationwide. Mr H says all his cor... (4 pages)View decision -
Decision Reference DRN-3438939
30 Jun 2022 Accord Mortgages Limited UpheldMortgagesDRN-3438939 The complaint Ms S and Mr H complain that Accord Mortgages Limited (“Accord”) withdrew their mortgage offer and because of this, they have lost out financially. What happened Ms S and Mr H applied for a buy to let (BTL) mortgage in December 2020. This BTL mortgage was for their... (5 pages)View decision
